I enabled the Service Portal plugin (as we were on Express and we were migrated to Enterprise Jakarta) and we were recently upgraded to Madrid. We want to take advantage of the Madrid layout of the Service Portal. Yes, there is a difference, particul...
HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...
Hi, the Annotation variable type is not working on the service portal, do you know how to fix that? Thanks,
Hi All, How to change the Legend label in Reports. Please refer below screen shot. Thanks, Krishna
Once the major incident is closed , I want to create Problem Record from there automatically. How to achieve that ?
We have CAB members who are going on vacation and need to delegate the approval process to a member of their team. When they create a delegate through their profile, the delegate is not receiving any notification of the Change that requires their app...
Hey,catalog_cart_attachment_list is the UI macro that is getting all the attached attachments into the Service Catalog form.It is again broken down into attachment_list_body.xml and attachment_list UI macros respectively. SNOW doesn't allow the acces...
Hi there, I am wondering what the best practice would be to update Assignment Groups names. We have an LDAP listener pulling groups and users into ServiceNow, which is working great. What happens though when an org change occurs and Assignment Gro...
Hi, We need to set up one variable with different values based on another variable on the joiner form. Variable "Team" type select box . if select box is IT. then another variable "shareddrive" of type " multi line text" will show default value as ...
So this is a scenario, I am trying to create an Inbound Email action for the Windows Server team and they would like for it to create an automated Incident. These are outages and sometimes will have two or three outages email being sent out a night. ...
I am trying to find out how I could prevent a ticket's creation for duplicate emails received. We only have one inbound action that will create a new incident when a email is received from a certain email address (a server) with a specific subject/bo...
How to Visible Field based on user role (LIKE : change _manager) on change request ? Scenario : When ever Change manger group members login that time only one more extra field (Like : Author side ) field visible. Please help me .... Thanks, Ram
Hi, Is it possible to link an SR to a Change Request or vice versa? Specific requirements from a customer are involved, and I cannot find any answers in the forums. Any suggestions would be a big help, Thanks, Sandrine
Hello, We have created a notification with two buttons, Have you an idea to how dectect when a user click on a button ? We tried to: use javascript function "onclick()" but without success..create two email script for each button but, the script are ...
ServiceNow Version: London I have added an approve and reject UI action button in the change_request form which work fine. However i would like to change the color of these buttons to green and red respectively. I have added the client script to try ...
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