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Remove header banner from service portal

Hi all, Here is my instance url https://abc.service-now.com (sample), when end user login they will be redirected to service portal page. Along with the portal header , instance header also getting displayed. If I refresh the page am getting only th...

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Sin by Giga Expert
  • 3132 Views
  • 5 replies
  • 0 helpfuls

How to find custom CMDB classes and CIs created?

Hi All, I am in the process of updating our CMDB, however I did not set this up in the first place. I would like to know if there where any custom fields created in the past, is there any way of searching for this information? Please provide step by ...

Resolved! Creating a report from two different tables

Hello SN Comm,I am looking to see if anyone here can help me in my research with a possible task.We use HR Case for our main table (Case Management) - and we also use KB Knowledge. It has been requested to see if a certain report can be built.Request...

Resolved! What are the capabilities of guest user?

Hi All I want to know what are the capabilities of the guest user? Can a guest user view KA which is not public? Because in my search history I see various KA has been viewed by a guest user. This KA is not publc. Please help, its an urgent issue.   ...

Shraddha12 by Kilo Contributor
  • 8919 Views
  • 5 replies
  • 8 helpfuls

Resolved! Which Class to use Software, Infracturcture, Desktop, or Application?

Regarding CMDB classes, do people use cmdb_ci_spkg (Software) or cmdbd_ci_desktop_software (Desktop Software), cmdb_ci_inf_software (Infrastructure Software), or cmdb_ci_application_software (Application Software) to identify software supported by yo...

kwenzel by Kilo Contributor
  • 3820 Views
  • 4 replies
  • 3 helpfuls

Resolved! Date and time validation/ start date and end date validation.

i have two fields named as start date and end date, both are of date and time fields.I want to make validation on start date it should not be previous date and end date should be on start date. and start date time must be less than end date time . i ...

Harish8 by Kilo Contributor
  • 5306 Views
  • 6 replies
  • 4 helpfuls

When REQ is submitted automatically RITM is closing

Hi, When I have submitted REQ, RITM is creating, under RITM Tasks generated. But when REQ is submitted automatically RITM is going to a closed complete state, But all the Tasks are in the open state only.  When Tasks are closed then only RITM and REQ...

sriram35 by Kilo Guru
  • 1266 Views
  • 5 replies
  • 1 helpfuls

Resolved! Calculate Duration between start and end date

Hello - I've planned start date and planned end date in change module.   We want to calculate the duration between the two dates in a seperate field.   Thoughts on BR script? I tried below with condition that date fields aren't blank but it doesn't s...

snuser10 by Kilo Expert
  • 25899 Views
  • 7 replies
  • 17 helpfuls

Alternative for 'IS NOT ONE OF' operator

Hi, I have a set of CIs(90) and there is no way to get them through query, it is a list and we have to just use it as is. I have to add it to SLA definition in a way that SLA does not attach if the CI is in that list. There is no option for using the...

Resolved! Business Rule to display an error message

Hi Folks, I have a custom field "When Needed" on the incident in which I need validation if user tries to inout today's date or date in the past It should show an error message while submitting. How can it can be achieved using BR.  

Vaishali12 by Kilo Contributor
  • 18723 Views
  • 4 replies
  • 6 helpfuls