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Is it possible to insert Survey in notification email body?

Can I insert a survey in body of notification email?I would like to send incident resolution survey notification to users after an incident ticket is closed.I know we can put the link of the survey in the notification, but I would like to insert the ...

kimi by Kilo Contributor
  • 3160 Views
  • 8 replies
  • 3 helpfuls

Create Approval on Catalog task (sc_task)

Hello Everybody, I have an question: It's possible create sc_task with Approval from the workflow. I need create several sc_task with differents users approvals because I search by script the differents approval users.   It's possible to script? Than...

Lylys by Giga Contributor
  • 3560 Views
  • 6 replies
  • 1 helpfuls

Resolved! relation, populate service from CI, cmdb_rel_ci

Im sorry to ask again but need help and also need to learn how to script this demand.I can find way how to populate service on incident form if SD user select last appllication on the image below - 3I havent luck to buil onchange client script - Im a...

1a.jpg
Pastupe by Mega Guru
  • 4950 Views
  • 36 replies
  • 11 helpfuls

Resolved! Edit Create/Edit Schedule module wizard

When clicking on the "Create/Edit Schedule" module under the On-Call Scheduling Application you are presented with a wizard like screen.  If you select a group that does not currently have a configured schedule you are presented with a few different ...

Resolved! Best Practice: Record Producer vs. Catalog Item

Hello, I have already researched this and come across a multitude of answers, views, and openions. I was hoping to find a clear answer in the ServiceNow documentation but I couldn't find one (there could potentially be one, but perhaps I was looking ...

Resolved! Is it possible to do an attachment in ATF?

I need to do a mandatory attachment at the end of the Change management module, since the configuration steps is not available in ATF. how can i pass this step. Please suggest a way. please share script if available

Ijaazops by Kilo Expert
  • 2626 Views
  • 3 replies
  • 2 helpfuls

Resolved! SLA STOP condition when "Additional comments" are added.

HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when  "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?

Call a processor in REST API

I am new to REST API and processor.  Can the processor can be used as an alternative to REST API? I created a demo processor and it is working fine, below is the code Is there any way I can call this processor in a BR/rest API call?   (function proce...

Kannan Nair by Tera Contributor
  • 1547 Views
  • 4 replies
  • 0 helpfuls

Scheduled Reports Hyperlink

I've got a number of scheduled reports being distributed by email (PDFs).Users have asked if the PDF can include hyperlinks the the tickets?   SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very usefu...

markmcp by Kilo Explorer
  • 2334 Views
  • 2 replies
  • 1 helpfuls

When discovering a Virtual machine instance, does discovery create a "Computer" or "Windows Server" record as well as the "Virtual Machine Instance"?

When discovering VMware using ServiceNow Discovery, I get several records which show up as VMWare Virtual Instance. However, there also seems to be an associated record which shows up as Computer, Windows Server or Linux Server and shows up as VMWare...

Tk2020 by Kilo Explorer
  • 2343 Views
  • 3 replies
  • 0 helpfuls