How to add gear icon in a list view?
How do I add gear icon in a list view? Demand and other list do not show gear icon but only a white box where the gear icon usually is to add fields.. This is London version. thank you! Dan
Forum Posts
Resolved! Pinned knowledge in Contextual Search Results
Hi,I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results. This is great, but is there anyway to have this pinned to the top of the Contextual Search Resul...
Resolved! the percentage field is allowing to write many numbers instead of below 100.
how can i set the percentage field which allows only below 100 numbers in the percentage field.
Resolved! How to convert Contract SLA to Service Offering SLA
We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.
Updating Price when item or quantity changes
We are in the process of rolling out our hardware catalog, and I noticed an issue once the REQ/RITM/SCTASKS are created. If the item that the RITM references is changed, or if the quantity is changed, the price on the RITM does not update. I figur...
Resolved! populate multiple field values from Type ahead search widget -service portal
Hi all, Guys am using "Typeahead search" widget for global search on homepage of service portal. Generally if we type something (eg:incident number) on search box ,related results will be auto populated at the bottom of the search box like this.. He...
Resolved! Can you have multiple variables on a record producer, tied to a single field on the record form?
I'm creating a record producer for an incident form. On the form, I need to independently gather information from multiple fields and have it be the work notes on the incident form once submitted. Will having multiple variables mapped to the "work_no...
CMDB CI Permissions
What is a best practice or what do others here use for permissions for adding or changing CI relationships in the CMDB? We don't want the wild west and completely open permissions, but don't want to focus all CI relationship changes to a core group ...
Resolved! How to activate an inactive column/field
Hi everyone, I'm running into an interesting situation here. I noticed in our system that the Standard Change Template Version field in change_request is inactive and I want it active. So, I went into System Definition > Tables, searched for chang...
g_form setVisible() or setDisplay() not working with Automated Testing on record producer
When using automated testing framework to validate that a field is visible or not, neither g_form setVisible() or setDisplay() are working as expected. Testing the form manually, the field is being hidden as expected. However the automated test fail...
Adding custom field to CMDB
What is the best practice to add a field to the CMDB? Situation: I've been asked to add a column (probably to the ci_hardware table) with the local name of the vlan the IP address assigned to the device resides in to facilitate reporting based on vl...
Resolved! How to get the record count in the while loop?
Hello, I am trying to get the count of all record that matches the query condition. When I use the below script, the count is always being '1' even though there are 1+ records that matches the condition. I am I missing anything? Please suggest. var c...
Resolved! Location search in Service portal
Hello All, In portal there is variable called Location [Reference]...... IF i search [ *can ] in locations it's showing all related to that as below but if i simply type can without [ * ] it's showing only one ...but for us it's display all rela...
Resolved! How is this Scheduled Job Condition code working correctly?
I encountered some code written by another person in a "Condition" in a Scheduled Job. This Condition prevents the scheduled job from running on Sundays as expected. However, I don't understand why it works. The value of answer is only ever set on...
Resolved! Unsubscribe email notifications
You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; https://docs.servicenow.com/bundle/jaka...
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