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Resolved! Can we add an image to catalog item form

Hi All, Can we add an image on a catalog item form? I tried it using the HTMLtags like <img src='name.jpgx'></img> but it was not displayed on the Service Portal. How can we add an image in the catalog variables so that it is displayed on the default...

Madhura5 by Tera Contributor
  • 4702 Views
  • 7 replies
  • 2 helpfuls

Migrating Workflow contexts

We are in the processing of migrating from an leveraged to a dedicated instance of ServiceNow.  As a result we want to migrate all the open and active tasks(incidents, problems, change_requests etc) and their associated workflows. We have been trying...

sraina1 by Tera Contributor
  • 2431 Views
  • 5 replies
  • 0 helpfuls

Resolved! retired configuration items still available

I am in the process of doing a major cleanup of our configuration item list. OOTB there is a reference to cmdb_ ci table for this field. Along with that, there is a dependency set on the field with Business Service.  If an item from the cmdb_ci_app a...

UI Policies not working in RITM and Catalog task level.

I have created like around 13 UI Policies for my catalog form and i have checked the box applies to RITM & catalog task. And i have also disabled all the client scripts written. But still the catalog variables aren't reflecting in my ritm or task tic...

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Resolved! Lookup Select Box Variable based on other variable set by script

Hello I've created a variable set with two variables: one is a select box 'Site', the other one is a lookup select box 'Warehouse' displaying values based on the 'Site' selection. This variable set is attached to several catalog items and this works ...

Community Alums by Community Alums  
  • 2036 Views
  • 5 replies
  • 0 helpfuls

List Table for Incident Category

Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team. That all works fine, but I have an issue with the category (called 'select service affected' on the portal) I want this to map to the categ...

Collette1 by Giga Contributor
  • 5853 Views
  • 3 replies
  • 0 helpfuls

Populate existing Standard Change with Record Producer or similar

Our business is one that moves around quite a lot. We're in a situation where we have a Property team who will trigger an office relocation request via email, which comes through as an incident currently, which is a bit crummy and not great in terms ...

jonny27 by Giga Contributor
  • 2130 Views
  • 3 replies
  • 0 helpfuls

How Can I Save a attachment file in mid server path, I have used the request.setRequestBodyFromAttachment(attachment.sys_id). But, from this I can send it to only thrid party urls.

Hi, I have used request.setRequestBodyFromAttachment(attachment.sys_id), in REST API and able to sent it to third party paths.    request.setEndpoint(end_pont); How can send the attachment to th mid server path. In the above setEndpoint, what should ...

san1989 by Giga Guru
  • 2005 Views
  • 1 replies
  • 0 helpfuls

Mid servers cloning and mid server credential cloning

Hi All, I have a query regarding Service Now cloning .When we have cloning from Production instance to sub production instances .All production mid servers are  shown in mid servers list of sub production instances .Also the credentials which we are ...

_bhishek by Tera Guru
  • 1755 Views
  • 2 replies
  • 1 helpfuls

How to submit an Order Guide through REST API?

Hello, There are OoB REST APIs are available for service catalog, and I wanted to use those to submit an Order Guide.  My Order Guide consists of two catalog items and can be chosen based on a drop down value in describe needs.The Order Guide is a cu...