Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...
Please find the below code i tried this code but wont' work var incident = new GlideRecord("incident"); //change.short_description = current.short_description;incident.initialize();incident.short_description = current.short_description;incident.des...
Hi, I have a catalog item where users are able to request work to be complete by a specific team. This team is select in a variable looking at the sys_user_group. What I am needing to do is get the workflow to assign the catalog task to the team sele...
As an ITIL user, EDIT Option should not be available for CMDB Tables. They are Read Only........ITIL Users will have read only access not write or create access. How to approach this ?
Hello all , I have two tables Demand and Project where the Demand table is the parent table and the project is the child table of demand . In the demand table ,there are two related list which are Stakeholders and Decision tabs . Now the requirement ...
On the <h4 class="timeline-title">{{::e.name}}</h4> part of the HTML code, where is e.name coming from and how can we replace it with just the First Name of the agent that commented on the ticket instead of full name.
I have created a button and After inserting thethings, the page should stay. What can I do
Hi All, There is a workflow which has passed a specific activity which has some wrong script in it. Now i would like to modify that activity and as the workflow is already crossed that activity I would like to restart from that specific activity. I ...
I am trying to run a report on tickets that my team has reassigned to another team. I have tried the updated by but that does not seem to work. These would be tickets that come in to my teams queue but they investigate and find they need to reassig...
I have a team member who is a fulfiller in an ITIL role. He manages a group that is responsible for configuring the QA environment for one of our products. He requested a catalog item. Part of the requirements is that he needs to be able to create ad...
Hi I am just starting out with ServiceNow and I am trying to configure SLA definitions. I want to understand how and why due date field is set in the Incident table. Is setting the due date in the incident table a best practice in ServiceNow? Since ...
In the Jakarta product documentation, I see where a User can modify their notification channels. Modify notification channels Is there a way that an Admin can modify on behalf of the user? As a user, their email address is not editable.
Hi all, I need to know how to abort action in catalog client script based on the conditions when the catalog item is ordered during the on submit event. Ex if the condition is true i should make a request else if the condition is false i should not b...
Hello all, I need to create display field messages in an incident form. The idea is to check whether the field in question fulfills some parameters (ie. CI = category: computer) and then show the info message under the field.This has to be done with ...
As an MSP, we have many customers using our domain separated instance. One of our customers has requested that we implement SSO to make it easier for their users to login. From what I understand, implementing SSO will remove all current LDAP auth...
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