ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Automate Change Request and Approval Process using ATF

So I'm trying to develop an ATF that automates the change request process through all of the necessary steps until the request is closed in the end. So far, I have been able to impersonate a user to open a change request form, fill in all necessary f...

mhoughton by Kilo Explorer
  • 10572 Views
  • 23 replies
  • 11 helpfuls

Resolved! Using "IF" script to check for a Variable Set Value

Hello,I have a variable set called "User Data" that populates on my service portal requests. One of these variables is a "location" variable. I am building a workflow that needs to check for this location, then generate tasks accordingly. I'm using a...

ZacharyW by Tera Expert
  • 4486 Views
  • 4 replies
  • 9 helpfuls

How to improve knowledge search relevancy

We are finding gaps in how knowledge search results are displaying based on Key Words and Incident Short Description. I Known it depends on how user provide Key Words and does search, but from system end if there way to improve. We are seeing differe...

Resolved! addDays function not working correctly

Hi,  I have created an after business rule on the issue table with the following conditions: Materiality rating (on associated control) = highStatus (on associated control) = non compliant My code: (function executeRule(current, previous /*null when ...

sndev1099 by Giga Expert
  • 4605 Views
  • 8 replies
  • 6 helpfuls

cannot view attachments

when I click on "view" an attachment in an incident, it takes me to a download page. How can I get it to let me actually view it in SN?

Record producer - how to highlight the question text

I would like to highlight the question text in the variables i a record producer. Anyone, that have the recipe to how I can change the text to bold.Variable in a record producer:The form in action..

find_real_file.png find_real_file.png
pfriis by Mega Contributor
  • 3061 Views
  • 11 replies
  • 1 helpfuls

How can I remove decimal from Serial Number in the RITM

Hi all, how can I remove decimal from serial number using Run Script on a Workflow? I already used Math.trunc(), Math.round(), parseInt(), stripDecimals() and nothing of these is working. Could someone help me please? Thanks in advance  

find_real_file.png find_real_file.png
Francesco4 by Tera Contributor
  • 2230 Views
  • 6 replies
  • 5 helpfuls

Resolved! JSON query and return to populate CI data

Hey folks, I'm working on a client script/AJAX script include that retrieves data from an existing CI record, builds an object with relevant data, then populates the catalog request form. I'm just learning how to do this so I've got it written the lo...

Alex307 by Kilo Guru
  • 1388 Views
  • 2 replies
  • 1 helpfuls

Resolved! step by step by cloning of dev to prod

Hi Experts,   Good Day!   i want to clone dev instance to prod instance but i am bit afraid of initiating the  process .    please help me to know the prerequisites  required for the process and how to proceed it to achieve it cent percent.   Thanks ...

shweta5 by Giga Expert
  • 3197 Views
  • 1 replies
  • 7 helpfuls

Resolved! Skipping Version for upgrade

Hi GuysAnyone skipped a few versions before when upgrading? We want to go from Geneva to Jakarta.Regards

Rudi2 by Giga Guru
  • 2472 Views
  • 7 replies
  • 1 helpfuls