Hi all,Does anyone have any insight as to how to cause the state field on an incident to take on a highlight (likely in the list view)?To explain further, for our current setup, an incident can be set to a particular state (5, "Awaiting customer info...
What's the recommended and easiest way to move a custom created table from DEV to PROD? It did not come over on the update set. On Berlin, by the way. I assume I can do to u_table.list and export XML? Would I then just create the same table manually...
Hi allI have added three fields to KB, Service Catalog and Catalog Itemsu_global_view True / Falseu_show_to - string 1000u_hide_from - string 1000If global view is true, use and make the "u_hide_from" visibleIf global view is not trie, use and make t...
Hi, How am I able to define each Service Catalog Item's Impact, priorty and Urgency? Thanks for your help
Hi experts, Please help why this change task state shows an integer value. It should also show as 'Open' like the first change task.Attached snap shot. But when the forst change task is closed it reflects to 'Open'. Why during genretaing it shows -5...
As the Problem Manager of our organization, I often struggle with demonstrating the value to the people that do all the work in addressing our problems. We all know the theory behind Problem Management in the ITIL framework; reduce cost to the orga...
Hey all, I have a question I'm stumbling upon in ServiceNow. Let's say you have an incident which is a duplicate of another incident, already registered within the system. When I update the first incident, I would like to state that it is a duplicate...
Hello. One of my customers did a security audit to SNC application when using SSO.The auditors came up with moaning about side_door.do to log into instance with local user profile when SSO is not working. Now the question is if there are any ways t...
Is there a process to merge one or more groups into a single group of users? Thanks, Andrew
Is there a way to configure an LDAP pull that will bring in only new user records for the last few hours or day? It appears that the Listener process doesn't create new user records but, to create an account, I need to do a full LDAP sync that, if I ...
Hey all.. I have gone through the steps of setting up auditing on the alm_asset table and can see the results but only on one specific change that is made within a form. For example, if I'm in a stockroom and I had an asset, I click on it and I hav...
I am looking to create a new dictionary attribute which would be applied to the assigned to field.When pressed it would insert the name of the person currently viewing the ticket.I'm having some trouble however locating where the attribute records ar...
Whenever I create Service Catalog items, they are defaulting to the Opened by person unless I include a script that sets the requested for person. The script works great and I am able to get the requested for person to match the requested for variabl...
Hello All, I have a general question. Does anyone out there have a separate process for fielding internal service requests? For example, if someone needs more bandwidth they go into SNOW and open a service request for the bandwidth. It goes through a...
I can not figure out how to add time to a timecard for a day in the past? Not everyone remembers to log all of their time on the day they do the work. How do you let people go back to enter their time for a past week? I don't see how to do it without...