There is a field on a form you applied client script to make that field invisible then apply UI policy to make it visible? What will be the output ?
(I also posted this to the category Workflow because I wasn't sure which category it belongs in)I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat...
Clear list collector selected values when some field is changed in Service Portal. When I change the value of one variable, a choice list, on a catalog item, I want the values from a list collector all cleared out. I have managed to achieve this wit...
Hello Community,I have a question. I am trying to query a certain role and return a true statement when a user has that certain role. What am I doing wrong?Here is the script I am trying to work withfunction userHasRole(UserID, role){ var roles =...
If field type is choice list then validate the data as well with whatever data we have stored against the valid values of this drop-down. For example : through script if you set the value to the choice list filed ,then value will visible in the re...
I have a custom table extended from the task table. I want to change the display value of my custom table to a field other other than number. That field is a read only string field that I am populating via a business rule. I went to the dictionary...
Hi, Is anyone using a solution in ServiceNow to track quality checks / audits of tickets? Our Service Desk would like to start doing this for their Incident and Request tickets and was wondering if there was a way to track the quality checks in Servi...
I have one scenario where I need to validate a plain text against a password(1-way encrypted) field. For example for resetting password we need to provide security answer as string and that matches with the value stored in backend database. We are us...
Hi there, I have a query on Approvals for Change, on our old London instance we had an option to add additional approvers to changes like below: Clicking the edit button would then allow us to add additional approvers. I want to add this to our Mad...
Hi there, I have a non-standard request catalogue item and I want to set the contact type to "self-service" when a request is raised. I've managed to do this with a on insert business rule, the slight difference is I only want to set this if the open...
Hi all, Please advise. My client implemented Change Management using London release. They want to expand geographically covering additional countries. For each country, they have they own CAB to review and approve change request....where the...
I have 10 multiple choice variables and 5 are dependent on other 5. ABCDEF 12345 1 dependent on A 2 on B and so on. A(Type) has 2 values Change & Remove 1(License) has 5 options available including None. I need to actually change the value of Licen...
Hello, I am learning about how to best export data from CMDB, the intend is to be able to backup all of our CMDB data in an another storage (local file, or MID servers). So far I have used export sets that ServiceNow provides, which create an xml fil...
I'm sure I'm missing this, but I don't know the official way to bulk move assets between locations. I assume it's a standard SN feature. The issue: I have 100 computers in my warehouse, and I want to move all of them to another location/stockroom. ...
Hi team, actually when we are changing the state from work in progress to resolved need to fill the mandatory fields close code and close notes. but the when we are reopen the incident the close code should not appear in the fields , i thoughted li...
