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Resolved! Invalid state transition - Problem

Hi All, For our current client, we have changed the OOTB state values of problem from 1-Open, 2-Known Error, 3- Pending Change, 4-Closed/Resolved to 101-New, 102-Assess, 103-RCA, 104-Fix in Progress, 106-Resolved and added a new state 107-Closed. We ...

Email Notifications are triggering twice

Hello EveryoneI had a requirement to sent email notification once SLA is breached for incident. I need a delay of 30 mins after SLA is breached to send notification. I am achieving it via business rule. I am using gs.eventQueueSchedule in business ru...

pramodkumar by Tera Expert
  • 3190 Views
  • 11 replies
  • 5 helpfuls

How to copy attachments using Cart API method

HI, I have a requirement to create a request using cart API. Now i able to create a request successfully but the problem is with attachments which i uploaded in SP are not getting copied on the request ticket. Please give us the syntax.

madhavib by Giga Contributor
  • 1089 Views
  • 4 replies
  • 2 helpfuls

how to connect the two service now instances through REST ?

how to connect the two service now instances through REST Messages Scenarios: 1. Servicenow to servicenow integration using REST/SOAP 2. When a incident is submitted in one servicenow environment , then a new incident should also get created in other...

ram_sn2018 by Kilo Contributor
  • 2470 Views
  • 5 replies
  • 0 helpfuls

Resolved! ATF for change request

Hi All,   I am trying to create a ATF for change request. I am able to create a test for change request "submitting a for with all field values" but I am unable to find out how to make ATF to perform testing for change task created from change reques...

Resolved! Client Script in Agent Workspace

I have a requirement based on work we did on the New Call module (we are transitioning to Agent Workspace). We have an onChange client script that fills a custom field (u_workstation) which looks up the caller ID from the cmdb table and fills it, if ...

ericpetty by Tera Contributor
  • 3810 Views
  • 1 replies
  • 0 helpfuls

Why CC and BCC EMAILS are not receiving to the recipients?

Why CC and BCC EMAILS  are not receiving to the recipients? I have created an email template for incident communication management, I have given a communication channel like email, and when am sending the updates from the related link (i.e send upda...

ajay84 by Tera Contributor
  • 2770 Views
  • 3 replies
  • 1 helpfuls

CMDB correctness scorecard

Hi All, I am on Madrid Patch 4 version of ServiceNow. There is requirement to create the custom interactive filter on CMDB View Dashboard for health metrics, the filter is working only for reports but not for Completeness, Compliance and Corretcness ...

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Vamsi Priya by Kilo Contributor
  • 1906 Views
  • 2 replies
  • 1 helpfuls

Want to get the URL of the current page in the portal

I wanted to get the current url of thecatalog portal and to use the url in reference qualifier to get the sys_id of case Sample Url: instance.service-now.com/portal_name&sys_id= &case_id Now in reference qualifier of a catalog item needs to get the u...

ms_akila by Mega Expert
  • 4059 Views
  • 5 replies
  • 1 helpfuls

Resolved! ITIL users are able to see and select inactive groups.

As per the ServiceNow OOB functionality, only users with admin roles should be able to see the inactive groups in the choice list(In my case on the incident form, we have a field called assignment group reference to sys_user_group table, in that fiel...

mnreddy by Mega Guru
  • 2891 Views
  • 3 replies
  • 3 helpfuls

How to Preserve Theme of a target instance while cloning.

Hey Experts, After we clone prod over sub prods (target instances) the theme (color of instance) of target instances are also getting cloned. Instead we want to preserve the theme i.e. we dont want the color of instance to be changed for users after ...

Ben42 by Tera Contributor
  • 2879 Views
  • 1 replies
  • 2 helpfuls