I have a requirement where i need to add the user to a groups via workflow. The field in the catalog item Groups(sys_user_group) is of type (list collector).anotherThe field in the catalog item user(sys_user) is type reference.when i select 2 groups ...
Once a Service request is submitted, i would like to set the Total Cost (price) on sc_request by calculating the item cost + recurring cost. We developed a custom business rule on submit (of sc_request) to set the calculated Total Cost (price) but th...
Hi Everyone, We have just attempted to restart using the Service Catalog which was developed several versions ago and it appears we now have an issue where a new SC request is not getting past the first approval step. I have confirmed that the appr...
Our company is less than 6 months in adopting ServerNow platform (Madrid) and we are building our first Service Catalog Requests. In our work, we are seeing OOB behavior contrary to that described by the implementation consultants and ServiceNow sal...
Helsinki OOB version has Close Code and Close Notes mandatory on Resolve or Close. I would like to just change Close Notes to NOT be mandatory. I have set: UI Policy > Make close info mandatory when resolved or closed (set to true) > UI Polic...
I would like to add the "Role" field to the KB view page. Preferrably it would be up towards the top after "Last modified".Article: KB0011508 Published: 2014-08-12 Last modified: 2014-09-25 The purpose of adding this field is to assist our Service ...
Hi, can some one please advice how to get the count of reopen incidents? Thanks
When exporting a list of incident tickets to Excel, can I include link information to the incident ticket itself in Excel?If I can't do it with OOTB, I'm thinking of the following method. Is it possible?When creating an incident ticket, link informat...
I have been trying to use a macro on service catalog, I do not want to add it as a UI Macro variable type but want to show it beside a variable like in form fields.Please help me if any of you tried it earlier. Thanks in Advance.
I want to get a sys_ids of records while exporting records from ServiceNow list to Excel format . Is there a way to do it?
Hi All, I had created onComplete transform script couple of months ago to generate event whenever import set importing is completed, that event eventually generates email notification to my team stating import has been completed. Until yesterday when...
Looking to see if you can have assets in the "in Use" state that are deployed to a stockroom, like a workstation in a stockroom?
Hello, I'm using a Workflow Timer to wait for a date field but need to add hours to the Date, and can't seem to figure this one out. I'm referencing a variable (emp_start) that is a Date field on the RITM that the workflow is running on but it's not...
I am relatively new to SN and have not done much with scripting. I have a new requirement that came in to open an incident from an email with a specific subject line. Then from a later email, find that same incident and close it based on the subjec...
According to ServiceNow Docs, the Assignment Rules will only run when a Task record is unassigned. Let's say we have a ticket that was manually re-assigned to a new Assignment Group. What I am noticing in most cases, when this assigned ticket has ei...
