Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...
Hi All, Our Service Now instances have been under a lot of customization. There is a need for us to document the changes specially for discovery. I am trying to understand the benefits and issues with "Managed Documents" application. Any experience o...
Hello, I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in t...
Hi, I am having problems with migrating ATF Steps, Tests, and Suites from Dev to Test. Both environments are clones of our production environment upgraded to London. The process I tried: 1. Created the ATF test in Dev 2. Tested them in Dev 3. Created...
Hi Everyone,I got a requirement in which I need to trigger a single email template with different values whenever there is any change made on any table in the instance. In Detail: 1. For this, I have created an email template with different fields li...
Hi Everyone,I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: S...
Hi all,I am trying to set a variable base on the answers to other variable e.g. If variable question1 = Yes then set question2 to Yesany anyone offer assistance
Hello everyone, I have an issue related to inherited roles. Actually, I have, let's say, 5 children groups (A, B, C, D, E). And I have created one parent group with 15 roles, let's call it group 1. Then I would like that these 5 groups have the same...
I created a business rule to updated a created by username. It is very simple but only runs on update and created. Is there away to make it go back an update all cases? Thanks!
Good day everyone, How to change percent complete field type depending upon the condition. If Required SLA is greater then Total achieved then Total achieved field's progress bar should be Red and Not Blue else It should be Green. Thanks Kevin
Hi All, I am trying to change the font size on all text in the body widgets from 14 to 16 how can i do that? I tried adding css as below but the size is defaulting 18 for some reason. Any help on this is appreciated. body { font-size: 16px;}
Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can...
Does anybody know how I can produce a report on who is logging into ServiceNow using a standard username and password, and those who are logging in via Okta SSO?Thank you.
I currently have a date variable with a default value set for 5 days past the day the request is submitted. However, we would like to set this as 5 business days to not include weekends. Is this possible? Below is the script we are currently using fo...
Hello, Can anyone tell me what causes the following entry to the Activity Log of an Incident? This was brought to my attention by our Tier 1 team. To them it looks like the requestor is Resolving the ticket, which they should not be able to do as no...
