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Resolved! mass close incidents

Hi Guys,I am trying to mass close 70,000ish Incident records.  There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...

Phil O_shea by Mega Contributor
  • 7309 Views
  • 9 replies
  • 5 helpfuls

Resolved! SLA planned end date and actual time left incorrectly populated

Hello,  I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition  The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...

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jagannaths by Kilo Expert
  • 3156 Views
  • 7 replies
  • 0 helpfuls

Multiple RITMs for the same request

Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...

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Ak Islam by Giga Contributor
  • 5214 Views
  • 10 replies
  • 4 helpfuls

Resolved! Handling Close code and Close notes when resolving incidents

Close code and Close notes are mandatory when an incident is being resolved or closed.  The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...

cuong2 by Tera Contributor
  • 3292 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to know table name in client script?

I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.

Koji Yanase by Tera Contributor
  • 15461 Views
  • 4 replies
  • 14 helpfuls

How to delete Cancelled Survey Instances?

Hi everyone,I have a scheduled job that looks for any survey instances older than 7 days and cancel them if they are in the status Ready to take. The Scheduled job script can be seen below. autoCancelassessments();function autoCancelassessments() {  ...

Bogdan18 by Tera Guru
  • 3622 Views
  • 7 replies
  • 0 helpfuls

Need to import Categories and Subcategories..

Hi Guys I have Category and Subcategories field in problem and Subcategories are dependent upon Categories..I need to import them to Change..How Can we do that and I want to know whether we can get Dependency.???

ganesht by Tera Expert
  • 7121 Views
  • 27 replies
  • 9 helpfuls

Resolved! service portal translation

I am in the process of translating our service portal to French and German. I have most of complete, except translating the service catalog items.I need to translate sc Categories, sc Catalog Item, sc Order Guide and sc Category Page. I know that it'...

cindylove by Kilo Guru
  • 4826 Views
  • 4 replies
  • 3 helpfuls

Resolved! Many-to-Many Relationships Related Lists

Hi All,I have added the related list in change request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button.Any solution?Thanks,Dharani

dharanidd by Kilo Contributor
  • 7768 Views
  • 4 replies
  • 2 helpfuls

Creating multiple Request Items based on number selected

Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...

dave_m13 by Kilo Contributor
  • 4821 Views
  • 7 replies
  • 1 helpfuls