So here is the scenario:My customer want us to make an Incident. This is OK. Whenever we submit/update the incident, there will be an UI page show up in the screen. So the point here is it is an UI Page, not a JS, so using confirm('abc') is definitel...
Hi all, I have put together an inbound email action which creates a Request using the Cart API / createRequest() function. So far I have got the request to create the RITM via a glide record with the relevant fields populated however I am struggling ...
A table which is extended by other tables but itself is not extending? core table, custom table, base table, extended table
Hi All, How do I get timezone offset and day light saving applicable?(true or false) for opened for user timezone. We have requiremnt in which we need to populate this values in notification. currently I could only get user time zone by doing dot wal...
Hi all. I have hit a dead end and maybe I am making it more difficult than it should be. I have a group of assignment groups that are Parent groups to Child groups. The ask is: When an assignment group is chosen that is a parent, a "Sub Group" fie...
Hi all, I have created a widget which works similar to reference variable to show active user records on one of the catalog item. Did it so because when I use the variable attributes on the list collector or reference type variables to show extra inf...
Hello everyone! I would like to know the best way to pass the development in dev instance to prod instance. Actually all development have been tested by customer but I am thinking the best way to do it, actually I have two options. 1. Clone dev inst...
Hi all, Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I ...
Hi, How the Impact, Urgency, Priority will work. what is the relationship among them can anyone let know the same. Regards,
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
Hi, How to create more than one Task in 1 RITM. can any one help me on the same. Regards,
I have a variable (referencing: cmdb_ci_computer) on a catalog item, and I would like to add the referenced computer to the "affected CIs" related list on the requested item record. I don't know how to refer to the related list in my script. Specif...
Hello! I am trying to write a client script to work in the Service Portal that doesn't allow a user to submit the catalog item without an Excel file attached. I've seen some community posts on this and they all say to use g_form.getUniqueValue() and ...
Gertting below error while creating request in servicenow through REST API integration using Cart API: {"error":{"message":"Mandatory Variables are required","detail":""},"status":"failure"}> Not sure why. Third party is sending the Payload in below ...
Hi i need to copy field display value of a reference field parent_incident to u_parent_incident(String field). Kindly check the script which doesnt work and suggest function onLoad() { var tes = g_form.getValue('parent_incident') ; //reference...
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