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show/hide filter icon is missing on the incident page

Hello All,   The show/hide filter icon is missing from my incident page. The top left funnel-like icon is there on all other (Changes/releases) pages but missing from the incident page. you can see  it belowPlease advice.Chabi Anand

Chabi by Kilo Explorer
  • 3542 Views
  • 8 replies
  • 0 helpfuls

how to display URL link from message

Hi, i have used below script , it is not displaying URL link in messge g_form.showFieldMsg("testing" + "<a href='" + 'https://www.doc.servicenow.com '+ "'>" + "</a>" + " has been created");

chanikya by Kilo Sage
  • 4733 Views
  • 22 replies
  • 0 helpfuls

How to update quantity in consumables

Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...

samadam by Kilo Sage
  • 3284 Views
  • 1 replies
  • 3 helpfuls

One user to approve from Group

What we are trying to do is have an approval from one user with the approval role be able to approve.  The challenge is that we have a group of say 25 people, but only 1(or certain ones) of them has the approver role in that group.  This person could...

booher04 by Tera Guru
  • 1262 Views
  • 1 replies
  • 1 helpfuls

Glidedate time giving wrong output

I am checking in background script value output of glidedatetime. var myDate= new GlideDateTime('12/04/2018 13:34:23');gs.print(myDate.getValue());gs.print(myDate.getDisplayValue()); Output : 2018-12-04 yy-dd-mm              04/12/2018  var myDate= n...

avanis by Kilo Contributor
  • 3219 Views
  • 4 replies
  • 0 helpfuls

Resolved! To limit Short description length to 80 characters

Hi,  I have got a requirement wherein the short description field in Incident form should be limited to 80 characters.  User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...

Gopi22 by Giga Guru
  • 4678 Views
  • 8 replies
  • 3 helpfuls

How do I pass a powershell variable to orchestration workflow?

Hi All We are moving from MS System Center to ServiceNow for ITSM. At the moment I am trying to get my head around the orchestration in SN, which unfortunately is quite a bit more difficult than it was in SCOrch For now - I am trying to take the valu...

Kai Tingey by Tera Guru
  • 2019 Views
  • 4 replies
  • 2 helpfuls

Scheduled Jobs and JDBC Data Source

Hi guys, I have create a JDBC Data Source and it working to retrive data from oracle database. Now I need to schedule that task. How Can I schedule JDBC to retrive data? If I create a Scheduled Jobs (based on JDBCFileLoader) I don't set JDBC Data Sou...

Resolved! Approve or Reject Change Request via Email

I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!

jcpasia by Kilo Contributor
  • 11218 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to display Choice field values based on another choice field

here i have two Choice list variables, so how can i get values   How Display Site values based on Region, .....&    javascript:'u_region  ='+current.variables.u_regionnn  is same script work for this also??? ,  i have tried it, but not working   site...

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chanikya by Kilo Sage
  • 2852 Views
  • 4 replies
  • 0 helpfuls

Resolved! Is there a class definition somewhere for GlideColumnAttributes

I am working with the background script below learning how to create  a table using script.  It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...

ericroberts by Tera Contributor
  • 2911 Views
  • 5 replies
  • 4 helpfuls

I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.

silentkiller by Kilo Contributor
  • 3350 Views
  • 7 replies
  • 9 helpfuls

Dictionary Field change type from Date to Date/Time

Hi everyone,  Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...

Predefined Filters in Dependency View

Docs.service-now.com includes a page instructing how to "Create a predefined filter" related to new Dependency view (previously known as BSM Map): Create a predefined filter Instructions on that page are good, but I can't find anything like that from...

mikkojuola by Giga Guru
  • 1208 Views
  • 1 replies
  • 2 helpfuls