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Resolved! Script to combine approvers into a single array

Good Afternoon SNC,   I'm creating an "approval process" where reminder emails get sent out on a weekly basis, and if no approval is obtained after a month, the request gets cancelled and an email notification is sent to the requester advising them o...

Dan R by Kilo Expert
  • 1870 Views
  • 7 replies
  • 2 helpfuls

Checkedin and Checkedout date in Asset Management

What is the Checked_in and Checked_out date used for in Asset Management process OOB. I dont see a good description of this field in SN Docs site.    We are planning to use "Checked_in" when the asset is in inventory and "Checked_out" when it is Depl...

Ramesh19 by Kilo Explorer
  • 1294 Views
  • 2 replies
  • 3 helpfuls

Displaying a Non-Display Field in Reference Field

I am wondering if it is possible to do the following:  A,B, and C represent columns in table 1 where A is the Display field.ABC  X,Y, and Z represent columns in table 2 where X is the Display field.XYZ  In a form view for table 2, is it possible to h...

Resolved! Approver comments on Task

I have a request to make it so that the approvers comments they put in the comments section.   How to I go about placing the approver comments into the task?

Assignment rule not working

Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field. I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Gr...

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johnrob18 by Giga Guru
  • 2174 Views
  • 12 replies
  • 3 helpfuls

Resolved! How to create a Technical catalog available only for ITIL users ?

We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...

Alexis Binu by Tera Contributor
  • 3078 Views
  • 3 replies
  • 9 helpfuls

How to find out who has deleted a user's role ?

Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...

Sai176 by Kilo Contributor
  • 4285 Views
  • 8 replies
  • 4 helpfuls

Download all attachments in one go from sys_attachment table

Hi,Requirement is to download all attachments related to incidents present in instance and it should be done in few clicks not in a away that we need to click 2k-3k times.name of attachments can be manage, i created a script which will append inciden...

manas275hcl by Kilo Explorer
  • 8174 Views
  • 4 replies
  • 0 helpfuls

Resolved! Alert message before clicking on submit on a catalog item

Hi, I have added an alert that pop's up when we click on submit button on a catalog item. We should be able to submit a request after we click ok when the pop-up appears for the first time. Thanks  

Rithu by Kilo Contributor
  • 2057 Views
  • 2 replies
  • 0 helpfuls

Why is my email notification getting sent twice?

I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...

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Kevin Recio1 by Mega Contributor
  • 4780 Views
  • 3 replies
  • 2 helpfuls

Resolved! business rule not running after inbound action

I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...

cflloyd1 by Mega Contributor
  • 1552 Views
  • 3 replies
  • 0 helpfuls