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Record Producer and Orderguide

What is the exact difference between Record Producer and Orderguide? explain briefly  Thank you

vinu2 by Giga Contributor
  • 3232 Views
  • 2 replies
  • 3 helpfuls

Resolved! Display help text conditionally in service portal

Hi, I need to expand (alternatively display) the help text on variable A, when variable A has value X, and preferably also revert back when not true. I found this article: https://community.servicenow.com/community?id=community_question&sys_id=7a24c3...

Resolved! Unable to view task variables in Agent Workspace

We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones. The issue I'm facing ...

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StewartF by Tera Expert
  • 2899 Views
  • 4 replies
  • 3 helpfuls

Resolved! how to include user registration feature in my service portal

i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) .  after  registration the user should be able to login in the portal  using userid and pa...

AbdulRahim by Tera Contributor
  • 1779 Views
  • 12 replies
  • 4 helpfuls

Resolved! Banner Image is not displaying as expected.

Banner Image is not displaying as expected.   Steps Followed : Navigated to System UI > Images and click New.Enter a Name for your imageClick the Click to add link in the Image field, and select and uploaded the image.In the System Properties --> Syt...

SrinivasPkl by Tera Contributor
  • 2301 Views
  • 2 replies
  • 2 helpfuls

Resolved! Export your reports to Excel format

I'd like to have some of these export in Excel as we like the charts and graphs but need to add something else to them or change a number/manipulate data.

Suppi by Kilo Contributor
  • 4604 Views
  • 2 replies
  • 0 helpfuls

Query execution was interrupted

After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.On checking th...

karthik73 by Mega Guru
  • 2516 Views
  • 9 replies
  • 1 helpfuls

average number of days tickets are open report

I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...

Resolved! SLA Start Condition - Group List

Hello,I'm trying to use Group List from the incident table as a start condition for users within a certain group (see screenshot below). For some reason, the SLA will not attach. Does anyone know what the Group List field is used for? My impression i...

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knight202 by Kilo Guru
  • 1694 Views
  • 12 replies
  • 1 helpfuls