Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...
We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...
Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) { //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...
Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...
Please find the below code i tried this code but wont' work var incident = new GlideRecord("incident"); //change.short_description = current.short_description;incident.initialize();incident.short_description = current.short_description;incident.des...
Hi, I have a catalog item where users are able to request work to be complete by a specific team. This team is select in a variable looking at the sys_user_group. What I am needing to do is get the workflow to assign the catalog task to the team sele...
As an ITIL user, EDIT Option should not be available for CMDB Tables. They are Read Only........ITIL Users will have read only access not write or create access. How to approach this ?
Hello all , I have two tables Demand and Project where the Demand table is the parent table and the project is the child table of demand . In the demand table ,there are two related list which are Stakeholders and Decision tabs . Now the requirement ...
On the <h4 class="timeline-title">{{::e.name}}</h4> part of the HTML code, where is e.name coming from and how can we replace it with just the First Name of the agent that commented on the ticket instead of full name.
I have created a button and After inserting thethings, the page should stay. What can I do
Hi All, There is a workflow which has passed a specific activity which has some wrong script in it. Now i would like to modify that activity and as the workflow is already crossed that activity I would like to restart from that specific activity. I ...
I am trying to run a report on tickets that my team has reassigned to another team. I have tried the updated by but that does not seem to work. These would be tickets that come in to my teams queue but they investigate and find they need to reassig...
I have a team member who is a fulfiller in an ITIL role. He manages a group that is responsible for configuring the QA environment for one of our products. He requested a catalog item. Part of the requirements is that he needs to be able to create ad...
Hi I am just starting out with ServiceNow and I am trying to configure SLA definitions. I want to understand how and why due date field is set in the Incident table. Is setting the due date in the incident table a best practice in ServiceNow? Since ...
In the Jakarta product documentation, I see where a User can modify their notification channels. Modify notification channels Is there a way that an Admin can modify on behalf of the user? As a user, their email address is not editable.
