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Action not authorized on UI action override for New button

Hi Guys,  I am trying to hide the "New" button on the reference look up pop up window based a condition. This popup is coming from the related list column reference look. In order to do that, I have created a new UI action of action name "sysverb_new...

Resolved! How do I edit "New" task button functionality?

In a problem, we have a custom "Create Problem Task" button on the top. This creates a new Problem Task and fills in most fields with information from the Problem. At the bottom of the screen is the Problem Task List. This list also has a "New" butt...

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Email Notification to Shared Mailbox

Issue: In the event of any new ticket assigned to any group, it normally sends out the email notification to the group users. Our requirement is to send the same notification to a Shared Mailbox as well. Notification should go to all the users (from ...

Service Portal - End User Experience Best Practices?

How can the Service Portal catalogue be simplified for the end user experience? TLDR; skip to 3. Best Practices A little bit about our usage; We came from Express to Enterprise recently. We are purely ICT with a Service Desk and other 3rd level ICT t...

Mike_Bk by Kilo Expert
  • 1938 Views
  • 1 replies
  • 1 helpfuls

Resolved! List Collector to display another column

Hi, Need help !!! I have catalog item which has list collector referencing "cmdb_ci_ec2_instance" table. We are using this table on multiple catalog item on lookup select box data type as well as list collector, and it's displaying "Name" field which...

Vignesh21 by Kilo Guru
  • 2133 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unable to set email properties -Ignore email when subject starts with text (comma separated, case insensitive) in Inbound email configuration

In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply)   Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...

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Alexis Binu by Tera Contributor
  • 2007 Views
  • 4 replies
  • 13 helpfuls