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Resolved! Change field colour based on values in another related field

I have a requirement to change the color of the text in a field based on the value in another, related field. In this case it is the software license user entitlement.   I want to display the user name in red if the user has a non active state. For e...

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richofing by Mega Contributor
  • 5034 Views
  • 8 replies
  • 6 helpfuls

Add the current date to the subject line of a scheduled report

I'd like to know how to add the current date to the subject line of a scheduled report.  This daily report is emailed to all CAB members but I'd like the report name to show the date it is for.  e.g.  report for changes made yesterday should show yes...

sellis by Kilo Contributor
  • 4326 Views
  • 3 replies
  • 1 helpfuls

Hide the Variable Set title?

Hi everyone,   I wonder how can i do to hide the variable set title in the Catalog Tasks view and also in the Catalog item view, and preserve the "+/-" icon so that it remains possible to expand/retract. In the variable set configuration is the "Disp...

D_ Nistal by Tera Contributor
  • 1830 Views
  • 2 replies
  • 0 helpfuls

How to split work notes value?

I have a work notes field on the incident table so I have to split it and store in the array and I can get the whole comment value in a particular array's index. I am doing this in the business rule (function executeRule(current, previous /*null whe...

How to pass any variable value from client script to UI Macro

Hi All, Based on User selection, I want to show "allocated PC's from cmdb_ci_pc_hardware". For that i have created "macro with label" variable and also created one on change client script. I want to pass User sys_id to ui micro so i can query record...

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patSnow by Tera Contributor
  • 2602 Views
  • 4 replies
  • 1 helpfuls

Can we write Client Script for Survey Question Display ?

Hi All;  My requirement is to populate the survey question as per the answer given in previous question. We have a dependent condition available in the question configuration but at a time we can give only single field. My requirement is if all the p...

Dashboard banner/message

Is it possible to add a temporary banner / message to a dashboard so that the people that use this dashboard can see that message?  thanks 

Resolved! Approvers tab is not showing

Hello, I don't know if this is out of the box but I need to add approvers manually into the HR case. The approver related list was setup correctly. But when viewing the form: If a case has a generated approvals from the WF it will show the related l...

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Resolved! Configure STOP conditions on SLAs by email sent

Hi,We are using the Service Desk > Call module so that all incoming cases are held here until they are triaged as the respective typeOur environment is configured that when an Incident is created, the Caller will receive an automated email advising t...

shonamac by Kilo Expert
  • 1552 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to get Template values in "sys_template" table

Hi All,   I want to set "Template" values to my "incident" field values  Actually "Template" is not a reference field in "sys_template" table it is a type called "Template value" Please find the below screen shot   Now all i need to set "Impact","ur...

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sinu2 by Tera Expert
  • 4108 Views
  • 1 replies
  • 0 helpfuls

Resolved! Display Reference Variable as a drop-down list

Hi Community,   I am trying to display a Reference variable as a drop down list.   I have added "ref_auto_completer=AJAXReferenceChoice" to the variable attributes but it still shows the magnifying glass: Am i missing something obvious?   (note: I'...

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