How do I delete a cost plan?
I created 4 cost plans, but I need to delete them. Anybody knows how to do it?
Forum Posts
How can I set a view based on a users group?
Hi All,as mentioned in the short description. I want to set a specific view for user which are in a specific group.I thougt about a client script but I dont know how to set a view using a client script.Does anyone know how I can solve my problem?chee...
Resolved! How to add incident comments from different users via REST api
Hi, allI'm trying to add multiple comments one by one using Table API: /api/now/table/incident/{incident_id} body: {"comments":"single comment"}The problem is that all the comments are added for admin user. If there is a way to specify a user for in...
Custom sla relative duration to start from next day
Hi All, I am trying to achieve a case where the SLA should start from the next business date (say 23rd May,tomorrow) and should allow a time of atleast 2 business days from tomorrow (i.e 25th May 00 hrs /24th May 11.59 pm). Such that if the planned ...
Resolved! Is there a way to get sys_id of user from reference variable to script include without using GlideAjax and getReference?
Hi, I want to pass sys_id of a selected user in reference variable from catalog item to script include without using client side scripting like GlideAjax or getReference method? Kindly suggest.
Resolved! restore an incident that has been accidentally deleted
"One of our helpdesk agents may have deleted a helpdesk ticket . I would like to see if it can be recovered in servicenow
Resolved! How do i revert to default logo on SP?
I chose a custom logo on the branding editor but no longer wish to use it.When i delete the logo it doesn't default back to the ServiceNow logo (which is what i want). I get a simple text replacement that says "Service Portal".I've had a look in dele...
which is the best practice to use user criteria in service catalog?
Hello, I would like to apply user criteria for service catalog management .went through the product document but still i'm not understanding user criteria use only for catalog item or categories or both. which is the best practice to apply this?kindl...
I am increasing the height of field by defining the size in configuring styles of the filed of a form . But that size is not getting displayed on portal page.
I am increasing the height of field by defining the size in configuring styles of the field of a form. But that size is not getting displayed on portal page. how to increase the height or size of a field in portal page ????
Resolved! String type field vs Choice type field
Hi All, while creating a choice type field or string type field, I felt both the field types display the same way(drop down with respective choice values). Can I know what is the major difference between these two fields? and how are they different f...
what is alternative for gel() in client scripts?
Hi everyone, I need to find alternative of gel() function used in a client script. This is currently being used to call a Javaserver page(i.e., xyz.do) in servicenow. var form_name = 'xyz.do'; var form = gel(form_name); Please let me know if anyone k...
Resolved! what is repair SLA?
what is repair SLA?
Resolved! How to Hide Attachment icon
Hi, if Knowledge Base is IT then only display attachment icon, other wise except IT icon should not visible to any other Knowledge base records...
Resolved! Having an issue mapping a Variable to a Field within Record Producer
I have a variable I am trying to map to a field within the Record Producer. I have been able to map all of the fields except for one. I have been able to successfully map Caller, Requested by Date, and Short Description with no issues. I do not under...
Resolved! Only some Fields visible by the User, but Admin can see the whole form..
Hi, I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. I double checked the ACL permissions, every thing looks good. I don't know what i am missing. I impersonated and checked, the form look...
