We got a UI macro from online to invoke outlook from ServiceNow . We added the UI macro near the the requested for of the incident form . The script will add the requested for in the to address of the new Email and incident number and short descripti...
Can we access the previous object in script action?
How to disable auditing on a field?
Dear All, How can we add more details on mention notification email to include the text of the @Mention Thanks.
Greetings!I notice that this notification is not working when a article is ready to retire, the condition is set as:By default, this Valid to field for a published article is set to 1 year from the publish date. With certain situations, my knowledge ...
Hello everyone, I would like to change the number of the text color to red when it is a P1 incident, I have this script but seems not to be working: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ==...
Hi Community, var linkedM2MTable = action.get('sysparm_link_collection'); Can you please interpret the above line of code. This I found in out-of-box script include 'ActionUtils'. This script include is being used in global submit button which redir...
Dear All, I'm trying to make planned start date and planned end date fields in the change request mandatory fields during the schedule state, if defined the below UI policy, but it didn't work what am I missing
Fairly new to ServiceNow so any suggestions are welcome. What I would like to implement is something like the "Incident -> Assigned to me" but filtered such that it becomes "Incident -> Assigned to my team". What is the best practice for implementing...
Hi Guys,I want to populate some text filled in Short Description Field on Incident Form for a particular user.Let me know how to achieve this through client script
I have an integer field that is displaying value to right end, I tried to add style but it only shows up left justified in the list view. How can I have it displayed on the form also left justified?Thanks
I have an inbound REST API call that sends my instance a user_id. This should start a workflow that will perform several actions. What is the best way to initiate this? Do I create an event? How do I get the user name information into the workflow?
Good afternoon, Recently, I replaced the Category/Subcategory fields with Business Services/Service Offerings on the Incident form. However, most other people cannot see these fields on the Incident form - only admins and those with a particular PMO ...
Hi So i am trying to delay a survey for 5 days going out. In dev i'm setting it up to delay 10 min. It's not working. When i am adding Closed - relative - on or before - 10 - min - ago It stops working (it works with out, and it is sending the s...
Hello,I'm working on an email script that should include a link to the incident ticket if the user role is 'itil' and if anything else they'll be directed to the ESS portal.My if/else statement is working. But for some reason .hasRole is always 'true...
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