Hello! I'm wondering what the best way is to tackle this, please? Basically, our Service Desk Manager would like incidents that are on hold to have a specified release date. I've built in the extra state, the queue and the follow up date and time, ho...
Hello, I am working on a script where I need a read an output and calculate the numbers at end of each line. I am trying the below script but I am unable make it further. Note: script should be able to add values of 'Local Fixed disk' ONLY. Output ...
Hello Community, I have a requirement to make a Related List on a form read-only for itom_admin Role (they want it to be a static list with just information). They do NOT want the end user to have delete capabilities and Write capabilities. I've d...
Variable choices are not visible in RITM when the catalog item is submitted. I have checked everything to identify why the variable choices are not visible in RITM, also there are no validations like UI policies or Client scripts for that variable. C...
We have agents that are members of several different groups, based on their specialties. Also, the assigned to field is dependent on the assignment group field. Here's an example of the issue we are having: I am part of the request group, which is ...
I am trying the below code to convert bytes to mb but script returning output in GB. var bytes = 68718940160; function readableBytes(bytes) { var i = Math.floor(Math.log(bytes) / Math.log(1024)), sizes = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB'...
Hi SNC, I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to. Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution. Wh...
Hi, if a ITIL licenses is assigned to a user. and later if that user is made inactive. does servicenow counts the ITIL license for the inactive users as utilized or it is nullified.
Hi All, I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item. I also went ahead and checked my Request. There ...
Hi All, I am trying to hide order now button and display submit button on my personal instance madrid version. I found the product documentation about request method on Madrid Version. tried to change request method to submit but still i could ...
What is the exact difference between Record Producer and Orderguide? explain briefly Thank you
Hi, I need to expand (alternatively display) the help text on variable A, when variable A has value X, and preferably also revert back when not true. I found this article: https://community.servicenow.com/community?id=community_question&sys_id=7a24c3...
Good day everyone, In the context menu of the incident form there is a option called create request which redirects the user to service catalog. whenever an request is created form an incident we want the state of that incident as "Cancelled" and clo...
Hi All,I am having a custom table, how to create a form for that table in service portal to create tickets, and also any one explain me how to create a widget for that custom form in the service portal home page.Process flow:-> in service portal home...
We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones. The issue I'm facing ...
