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How to check if changing Group names with our breaking anything

I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thin...

reachjake by Kilo Contributor
  • 1551 Views
  • 4 replies
  • 0 helpfuls

Resolved! Making Business Service Inactive

Hi Guys,   We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...

hinakshi by Giga Contributor
  • 1726 Views
  • 6 replies
  • 1 helpfuls

Resolved! Field Service Management - Signature Pad

Afternoon all, I've been tasked with implementing Field Service Management (FSM) for my organisation, the documentation for FSM requires some reading between the lines to get anywhere, so far progress is good. We are running London Patch 5. There is ...

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Jamie Fraser by Tera Contributor
  • 1524 Views
  • 1 replies
  • 0 helpfuls

How to create a custom calendar page

Hi there, I have a requirement to create a calendar page which shows all planned change request and also users should be able to add their own custom events like meetings,appointments etc.  Could you please  help me where should i start to do this?

Automatic Outlook calendar invites for Change Tasks

We currently have our production instance set up so that when a Change Request is approved, an invite is sent to our Outlook Calendar.  Does anyone know if there's a mechanism to automatically include Change Tasks as well?   The issue we're trying to...

Custom incident category/subcategory by configuration item

Need some tips on the best way to approach this.  We're looking to create custom incident category and subcategory options based upon the CI selected.  We'd like to have custom selections for any application CI (maintained by the application owner) a...

scottneeb by Tera Contributor
  • 2277 Views
  • 1 replies
  • 1 helpfuls

Resolved! Restrict request submission if mandatory field is not filled in.

Hello Everyone,   I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details.   So, can anyone suggest me how can I give...

nisha2606 by Kilo Expert
  • 2316 Views
  • 16 replies
  • 2 helpfuls

Resolved! Custom Journal field with post

I'm trying to add a custom Journal Input field that works just like Work Note, with the Post button and the Activities below. I followed this link: Add a work notes journal field (with post button) to form but after creating the new field and adding ...

sgmartin by Kilo Guru
  • 2970 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get the sys_id of logged in user to the Portal?

Hi,  Can anyone help me in getting the sys_id of the logged in user on the service portal?  I'm creating a catalog client script and I need to get the sys_id of the currently logged in user but g_user.userID(); isn't working. Will I need to use Glide...

sndev1099 by Giga Expert
  • 9029 Views
  • 5 replies
  • 5 helpfuls

RITM not created from Request

Hi, In one of our cases, a request has been created but no RITM. We searched all the possible reasons with no luck. Please suggest why this issue happens and where to check to find the root cause? Thanks

gowdash by Mega Guru
  • 1043 Views
  • 3 replies
  • 0 helpfuls