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Resolved! Urgent - Task Time Worked for RITM

Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...

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Resolved! How to put multiple starting search directories in LDAP integration

Hi All, We have a requirement where we want to import User and Contacts data in Servicenow through LDAP and we have received multiple starting search directories for the same. for eg Contacts= OU=Fulfillment,OU=OtherAccounts,DC=mycompany,DC=example U...

Madhura5 by Tera Contributor
  • 1914 Views
  • 1 replies
  • 1 helpfuls

To check user belongs to a group

Script to check if the logged in user belongs to any one of the groups?( Not a specific group, any one of the group)

heisen by Kilo Contributor
  • 10210 Views
  • 5 replies
  • 4 helpfuls

Resolved! Asset consumable item set up

We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...

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trishlipe by Giga Expert
  • 4751 Views
  • 4 replies
  • 2 helpfuls

Resolved! Group By Automatically in List View

Hello,  I have a similar question as asked here https://community.servicenow.com/community?id=community_question&sys_id=b9b54321db1cdbc01dcaf3231f961998 Basically, when clicking into a module that is a 'List of Records', is there a way to have the li...

dsabharwal by Kilo Contributor
  • 6152 Views
  • 9 replies
  • 7 helpfuls

Populate reference field on record producer URL

I would like to use a URL to create and populate a record with predefined values. I am able to populate all fields on the new form with the exception of a reference field. I will be able to provide the number of the record associated with the referen...

mdandrade by Kilo Contributor
  • 2378 Views
  • 8 replies
  • 0 helpfuls

How to request for a development/test environment on line

How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...

kenwillkom by Kilo Explorer
  • 2844 Views
  • 2 replies
  • 1 helpfuls

Push notifications are disabled for all users by default

Hi, I have created a Notification to inform users about Outages, this is working fine. The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.I need to make th...

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joaof by Mega Expert
  • 2512 Views
  • 6 replies
  • 0 helpfuls