Hi Everyone,I am working on report and the reports are created through database view.Tables are: 1) cmdb_rel_ci and 2) u_system_tracking_reportI want to change the label name of "sys_created_on" to "Report date"and as well as "Parent" to "Applicati...
KA without Author and SME , Author and SME will be required fields so all empty needs to be updated. Please update Author with - ABC person(USER) and SME with XYZ person(Another USER). can someone pls help with FIX\BACKGROUND SCRIPT to update 1000...
Hi Experts, I need to use the assign survey option for the published survey want to know is there any default email template getting attached(name of the email template) if there is no default email template how will I assign one of the custom email ...
i want to know the flow of the process or idea, demand, project
Hi (London latest patch) We have created 5 new fields on change_request. Then we have added those 5 fields to the "Change Request activity formatter", by using the "configure available fields" link Then we make som input in the 5 fields and save t...
Hello - we are using a multirow variable set in one of our catalog items (contains 6 variables). When the catalog item is submitted through the Service Portal, a lot of the data that was entered in the MRVS is missing when viewed in the platform. W...
Good day everyone, How to remove these two options from the context menu (refer the below image) ? table name : rm_release
Hello Community members,I have a requirement to get some external data in include script(server side). I am using the following code for the same but i am getting error like "XMLHttpRequest" is not defined . var client=new XMLHttpRequest(); ...
Hi,I am working on Asset management implementation. I know how to assign/consume consumables (using consume button) but what is the best way to reclaim that consumable if person leaves the organization (or any other applicable) use case?Thanks in adv...
Hello, Has anyone tried out One click survey option that is documented in the docs link below: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/survey-administration/concept/c_SurveyServicePortal.html The docs link below ...
Hello, I have a requirement from management to copy variables from a SCTASK to the worknotes fields and post them. The Business rule i have has created a work note and posted it, BUT it has no information in it. Its submitting a blank worknote. An...
Hi,I would like to send an email notification X days after the incident state is to 'Awaiting User Info'. I created a new notification, in the When to send section, I need two conditions:1. Incident state is 'Awaiting User Info'2. This is the part ...
Hi, I want to add/remove some classes from sys_class_name (Class) filter so that it shows the classes which are intended to be selected. For example, open "cmdb_ci" table in list view. Now, add a filter and select Class - is - <any_available _option...
Hi All, I have a workflow on Madrid Version .Approvals are not getting triggered to the users, groups even if they are active. I dont have an Custom BR running on the RITM table. When i was checking on product documentation , i got the info as App...
Hello! I'm wondering what the best way is to tackle this, please? Basically, our Service Desk Manager would like incidents that are on hold to have a specified release date. I've built in the extra state, the queue and the follow up date and time, ho...
