Resolved! Set Incident State to Closed after all incident_task states are closed
I am looking to setup a Business Rule that will set the incident state to 'Closed' when all Incident_task states are Closed complete . Any suggestions?
Forum Posts
Resolved! How to create a custom ACL to allow ITIL users to edit "category" field when incident is closed
Hi guys, I'm struggling with the requirement of allowing ITIL users (role = ITIL) to be able to edit the "category" field on closed incidents. Any help would be much appreciated. So far, I have done the following without success: 1.- Modify the OOB...
Resolved! Notification for inactive user
Hi , I have a query ,How can i send notification to manager of 'assignment group' of application if 'owned by' user account is inactivated under application(cmdb_ci_appl) table. Thanks .
Resolved! How do I get All Assets to pull by Serial Number or Name on the Mobile App?
We are looking at using the mobile app for scanning assets to help our staff easily find these and manage them on site. I have been able to get this set up and the scanning is working; however, we have noticed that when scanning from the Hardware Ass...
Multiple approvals for same RITM only showing last approval in sysapproval_approver table?
I have a catalog item with a list collector of various software packages. The User can select any number of software packages to be granted access to and the idea is even though everything comes through under 1 RITM, the workflow has a loop in which ...
Deep linking for SAML with multiple provider plugin?
I'm trying to figure out how to get SAML deep links to work in a shared instance (Fuji) where the multiple provider plugin is active.ScenarioAn instance has three multiple providers configured. Users should receive an email with links to content in...
Resolved! Disable "Deleted Records" for a Table
We have certain tables that are filling up the Deleted Records [sys_audit_delete] table.report_stats_executionsreport_executionswf_commandetcWe don't care about these tables in Deleted Records [sys_audit_delete] table. They don't have "Audit" true ...
Hiding UI formatter on the form
Hi all, We have a UI formatter created via UI macro and its currently visible in the form.Is there any way to configure the visibility of this formatter based on conditions via client scripts or UI policies?? Thanks, GK
Resolved! how to turn off report scheduling?
I need to turn off several scheduled reports, but I can't seem to find out how. I have unselected "active", but the check mark is still under Scheduled. I can't find a Turn Off or Stop option.
Resolved! Advanced condition in business rule is not working( two not equal to condition)
Requirement : to run BR when current logged in user is not the problem manager or not belongs to the role "thd pm admin". Advanced condition: gs.getUserID() != current.u_problem.u_problem_manager || !gs.hasRole('thd pm admin') If I give one c...
Onsubmit Client Script to check Attachments on Record producer
Hello, I have a record producer on a custom table in custom application which has check box if checked need to attach the files , so i have been using below code it is working but even after attaching on the form i am getting same Alert and unable ...
Approver for Change should be "NO Longer Required" but it still shows "Requested" or "Pending" for a successful closed change tickets
Hi , In the change request , we have Approvers tab , for a approved and closed change , we should see the Approver for state as " No Longer Required" but I see it as " requested" . Need to write an ACL , can someone help on this ?
Resolved! Group sysids are not syncing between instances, causing problems with approval group in workflow.
I have 3 environments Dev, Test, and Prod. Typically when we created a new AD group, it would sync to all 3 with the same sysID. For some reason, I just added a new group, and all 3 instances have a different sysIDs for the group. I added this group ...
Resolved! The entity name must immediately follow the '&' in the entity reference" when we use "&&
We got a UI macro from online to invoke outlook from ServiceNow . We added the UI macro near the the requested for of the incident form . The script will add the requested for in the to address of the new Email and incident number and short descripti...
Resolved! Can we access the previous object in script action?
Can we access the previous object in script action?
