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Schedule Report Generation limitations

Hello all,I want to schedule reports to some data stores like share point other than email. Is it possible. If it not possible what are all the other options we do have as the number of rows are up to 100k. Through email it will be limited only up to...

san1989 by Giga Guru
  • 1230 Views
  • 1 replies
  • 0 helpfuls

Update incident impact and urgency

I'm needing to create new incident impacts, urgency's and priorities. I'm created the new impact and urgency. When I went to the priority lookup rules to create the new ones, they had already been created overtop of the current ones. I'm needing to k...

Allison3 by Kilo Guru
  • 3024 Views
  • 7 replies
  • 1 helpfuls

On-call Groups

Hello. I am working with the on-call plugin and I created a schedule with one of my custom groups. The top schedule is showing up BUT the roster schedules (the assigned tos) are not showing up on the calendar. If I switched the group to one of the OO...

On Foreign Insert Script in Transform Map

I have a transform Map to Insert CI's to the target CMDB table. In which I have two field maps one is "Manufacturer" and ther other one is "Vendor". Both of these fields are reference fields to Core Company table.I have allowed the Choice create opti...

pdom by Mega Expert
  • 7175 Views
  • 3 replies
  • 4 helpfuls

Resolved! Exclude CI's from Health Metrics

Hi,We want to use the new CMDB Health dashboards for managing our CMDB. However within our company we do not delete CI's but give them a status of "Removed". Of course these CI's become stale over time or don't have the appropriate relations. So my q...

lucr by Kilo Expert
  • 4087 Views
  • 7 replies
  • 8 helpfuls

Table, Import Sets, Transform Maps & Scripts

Hello All.I've been asked to:1. Create a table that will show a list of records imported. It will have a unique ID# (7 digits), First Name, Last Name, Email, DOB, Zip code. I've created the table (after a few tries - very new to this) and was able to...

Ronald_T by Mega Contributor
  • 2304 Views
  • 4 replies
  • 1 helpfuls

Resolved! Need to analyse who has impersonated as me

Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...

Resolved! Changing Workflow Condition

Dear all,How can I change the workflow condition?I opened the workflow version and I found it disabled (see screenshot below).And when I open the same workflow on the workflow editor, I couldn't find the condition in the "Begin" activity while it is ...

find_real_file.png find_real_file.png

Resolved! Start date and end date validation

Hi,I am new to service-now and facing some issues.I have two date field variables in my catalog item and i need to do some validations. I tried but not able to achieve this.My requirement is -a) Start date should be less than the end date and start d...

aamir1 by Mega Expert
  • 11888 Views
  • 8 replies
  • 3 helpfuls