Raise Change request from portal
Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.
Forum Posts
Resolved! Auto populate Department and Location field
In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the ''assi...
How to use AD groups to manage the access of Service Catalog items visibility to Selected users.
I have created 2 Service Catalog Items (New Hire & Termination). In order to make this visible to selected group of users, i have created User Criteria "onboarding/offboarding persmission" and added selected users in this criteria and it is working f...
Change values for INC Urgency and Impact
I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this. When I go to the form to modify ...
How to reduce the width of bar in bar graph type reports?
How to reduce the width of bars in bar graph in reports.
Resolved! g_form.nameMap is not working in catalog client script
I am getting issue while loading a service stated as "There is a JavaScript error in your browser console". When I checked console window it is showing issue:" Error while running Client Script "UI handler": TypeError: nameMap is undefined". Below is...
Transform Map Script to Convert Currency
I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased. The vendor emails a spreadsheet with the information in the local currency based on where it was purchased. The co...
SLA 'In progress' despite incident being Resolved?
Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...
Classic UI as the default and allow the user to switch to the new UI : Kingston Reporting
Is there a way to make Classic UI as the default and allow the user to switch to the new UI on report builder?
Is there a way to see/identify what all scripts ran for a particular record?
Does servicenow has a log or something that records what all scripts (client scripts, business rules, schedule script, etc) that ran for a particular record (eg. INC, CHG, etc)
Resolved! Urgent - Task Time Worked for RITM
Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...
Resolved! How to put multiple starting search directories in LDAP integration
Hi All, We have a requirement where we want to import User and Contacts data in Servicenow through LDAP and we have received multiple starting search directories for the same. for eg Contacts= OU=Fulfillment,OU=OtherAccounts,DC=mycompany,DC=example U...
To check user belongs to a group
Script to check if the logged in user belongs to any one of the groups?( Not a specific group, any one of the group)
Resolved! Asset consumable item set up
We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...
Surveys - How to show different end notes depending on survey answers
I would like to create a survey where if they answer yes to a specific set of questions, it would create a record in a table, and show a link to that table, otherwise, it shows generic text. Could anyone tell me on how to do this please?
| User | Count |
|---|---|
| 43 | |
| 29 | |
| 14 | |
| 10 | |
| 8 |
