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Resolved! how to include user registration feature in my service portal

i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) .  after  registration the user should be able to login in the portal  using userid and pa...

AbdulRahim by Tera Contributor
  • 1848 Views
  • 12 replies
  • 4 helpfuls

Resolved! Banner Image is not displaying as expected.

Banner Image is not displaying as expected.   Steps Followed : Navigated to System UI > Images and click New.Enter a Name for your imageClick the Click to add link in the Image field, and select and uploaded the image.In the System Properties --> Syt...

SrinivasPkl by Tera Contributor
  • 2350 Views
  • 2 replies
  • 2 helpfuls

Resolved! Export your reports to Excel format

I'd like to have some of these export in Excel as we like the charts and graphs but need to add something else to them or change a number/manipulate data.

Suppi by Kilo Contributor
  • 4715 Views
  • 2 replies
  • 0 helpfuls

Query execution was interrupted

After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.On checking th...

karthik73 by Mega Guru
  • 2596 Views
  • 9 replies
  • 1 helpfuls

average number of days tickets are open report

I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...

Resolved! SLA Start Condition - Group List

Hello,I'm trying to use Group List from the incident table as a start condition for users within a certain group (see screenshot below). For some reason, the SLA will not attach. Does anyone know what the Group List field is used for? My impression i...

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knight202 by Kilo Guru
  • 1814 Views
  • 12 replies
  • 1 helpfuls

Resolved! How to Change layout of Config Item Info Popup display?

I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident.  In the screen capture, it shows the Name of the Business Service, as well as the Busi...

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Onchange of varaibles remove option is not working

Hello All, i have created onchange client script to remove option based other variable but it is not working as expected please provide your inputs on it below is my scenario. Two Variables of type select box A and B A has two choices  x and y  B has...

Hardware order process

Hi everyone, I have recent;y been given the task to to stream line the hardware order process, As of right now it is pieced together and clunky. I am wondering how others have taken on this task. How did you deal with ordering hardware for new staff?...

Caller id field gets blank

I 'am new to SNOW. I was playing around with my dev instance ( Client scripts and UI policies) and while doing so now i see that when iam trying to create any new incident record the caller id field gets blank although when i search to choose the cal...

Shekar2 by Kilo Explorer
  • 1398 Views
  • 3 replies
  • 2 helpfuls

Resolved! Creating incident via email

Hello, I am learning Inbound email actions, Can anyone help me in understanding this topic. Here, Im trying to create a incident through email( how ever there is an OOB inbound email action) . I have set the system properties to email receiving enabl...

msm4 by Mega Guru
  • 9277 Views
  • 7 replies
  • 9 helpfuls