Hi,In problem management, when I close the problem record the associated problem task should get closed, if not it should throw an error message and abort the action....It is working fine for me but the state changes to closed, throwing an error mess...
Hi All,Reference variable field on Service Portal looks different than normal view. On Service Portal,it comes like a Drop down and the search icon not redirecting to the Table list.I need the view for Reference variable same as in the normal catalog...
Hey Community! This is what I am looking to do and would like some guidance: REQ and RITM titles to equal the value selected from multiple variables on the catalog item plus some text. Lastly, the SCTASKS to equal a value from each variable. I have a...
We've modified couple of ootb script includes in the past. Right now they are being skipped as part of upgrade process. We are currently working on these script includes to revert back to base versions by creating duplicates for the ootb ones. So tha...
Hi, I need help with this simple requirement but appears to be tricky. I only need to change the default value of the Priority field in the the Change module from 4 to 3 for Normal and Standard. First I used UI Policy setting condition to type != eme...
Can anyone please tell me What is Staging Table? How it this useful in servicenow.
I have a variable set called Requested For with a default value of javascript: gs.getUserID(); When the Catalog item page loads, it defaults the "Requested for" to the current user, which is what I want. However, when the catalog item is submitted,...
Hi all, I have the following requirements: If a new Incident will be "assigned to" a user that do not have a certain role "test", add the role automatically to the "assigned to" userIf an incident will be set in state Closed, remove automatically th...
function onAfter(){ (new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, '249e70b0875013005d90bba826cb0bbf'); }
Could you put your thoughts on how OLAs are handled in incidents? From customer’s point of view, it is one SLA for his/her reported issue. But there can be situations that the resolution should flow through different group where we need to measure in...
Hi Team, I am trying to access variable set variable value form client script, it is working fine in ITIL view but, it's not working in service portal. var clr = g_form.getValue('variables.requested_for'); Note: Using the variables.var_name notation ...
We are fetching few details from Another REST API using JavaScriptProbe in ECC output key. Return data [json] is coming as part of input ECC queue. I can see json data is coming in input ECC queue xml under <output> tag. Is there any size limit to th...
My requirement is End user identifies the Configuration item.Navigated Service catalog from my CI form.From the catalog choose the item, to place the request. (All catalog items has CI as variable)pre-populate the CI from which he has navigated. I ha...
Hi All, In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records co...
I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...
