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reactivated deleted AD accounts

We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically.   We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...

Kirk2 by Giga Contributor
  • 1361 Views
  • 4 replies
  • 0 helpfuls

Rule base of Order guide not working on Service Portal

I have created multiple Order guide and deployed that on Service Portal . But Rule base is not working .   Suppose there is one checkbox >> Hardware . On clicking Hardware checkbox , Hardware Catalog item is displayed  but ehen I uncheck Checkbox >> ...

pgrover by Giga Expert
  • 1179 Views
  • 3 replies
  • 0 helpfuls

Showing SCTASK numbers with an email

I'm working on revamping our email notifications, as users don't like them - they show irrelevant information, yet also don't show the right information. We currently have 3 emails firing to the user when their request is submitted -: 1 - Request REQ...

StewartF by Tera Expert
  • 1830 Views
  • 17 replies
  • 0 helpfuls

Resolved! How to set value in List field?

Hi, The requirement is to create an emergency change from Incident and transfer some of the field values from Incident to Change Request. I need to get the value from list field "u_brands_affected" on Incident and set those values in CR's list field ...

tyagisu by Mega Expert
  • 4087 Views
  • 7 replies
  • 2 helpfuls

Need resolution notes to show on the Service Portal

I need resolution notes to show on the request view on the Service Portal for the service portal users to see. So basically we would like to make sure the customer is receiving that as an update. Currently they are only seeing 'Additional comments' a...

DeepThinker by Giga Contributor
  • 3006 Views
  • 4 replies
  • 0 helpfuls

Resolved! Application and software definitions

Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes.  Currently, anything we have purchased for our bus...

Kevin136 by Kilo Contributor
  • 6953 Views
  • 3 replies
  • 21 helpfuls

With out resolution notes incident has made to "Resolved" state

HI All, I have got an incident ticket (Issue ). in our incident table "Resolution Notes" is a mandatory field which will occur when the state is moved to "Resolved". But for some incidents with giving "Resolution notes" they made incident state to "R...

sinu2 by Tera Expert
  • 1802 Views
  • 11 replies
  • 0 helpfuls

Resolved! Workflow - Create Task activity - Get task number

Hi everyone, I could use some help with this issue. Here is what I'm trying to do: Goal:  Create a change record after a catalog task is completed and store the change # in the catalog task.  Do not continue the workflow until the catalog task AND ch...

Community Alums by Community Alums  
  • 4202 Views
  • 11 replies
  • 1 helpfuls