I'm studying the service catalog of an out-of-the-box instance. As an example, the "Standard Laptop" catalogue item. This item uses the "Service Catalog Item Request" workflow. Inside this workflow there is a Catalog Task activity called "Order Fulf...
We have an end user (he does not have a role), that would like to see all tickets opened by his department within his self-care page. I tried adding him to the watchlist, but that doesn't allow him to see and load those incidents, just receive notif...
Morning, I have a requirement to send out a reminder approval after 7 days if the first approval has not been actioned. Background: We have a request on the SSP which allows users to deploy devices to our customers and part of workflow requires the ...
Using List Collector i am selecting multiple and want to check which user is present in AD group and which user is not preset. Users which are not present in AD Group i want to Add them automatically using orchestration can anyone help ,how to do thi...
I have created a new risk assessment and added the questions using the Assessment designer, however when i click the "Risk Assessment" ui action in the change request, it shows blank screen. Please guide what i am missing here.
Reminder to be triggered at the 1st, 3rd and the 5th day. Ticket should get automatically CLOSED after the 5th day. please help me on this
Hello Everyone! I'm trying to fill out text area in ServiceNow using VBA So far I've been successfully using this method and this exact (excluding site's tittle and text area ID) code to fill out text area in different ticketing tool, however...
Hello,I was wondering if there was a way for me to disable the price, quantity, and total options from the approval screen as seen here?Thanks
We need to do away with the redirect to order status page on Service Portal for a specific catalog item when submitted. Ideally we will just redirect them to the RITM ticket page. Any ideas on how to approach this?
Hi All, How set reminder email for survey, post 3 days of survey triggered. please help me. Thanks , Jenny
Any experience with SAP password reset with the orchestration password reset? (How) can it be done?
On the Incident Communications Task form the 'Send Updates' UI action has a condition on it of 'new sn_comm_management.CommunicationManagementUtil().canSendUpdates(current)' . In laymen's terms what is this wanting in order to evaluate to 'True' and...
cmdb_ci_service table has 3 read ACLs, some users from CMDB does have write access to these table and other doesn't have write access. I am trying to find what ACls could have been given to CMDB group to have write access to the Business Service tabl...
We are using a multi-row variable set on our catalog item and we need to require the user to enter at least 1 row before he can submit the catalog item. Any ideas for this?
At the organization I work for, the customers want to have a customized field added to the cmn_location table and be able to search this. In an effort to keep these customers happy, we added this field. It is called Site Description, the column name...
