Resolved! What is the use of rule base in order guide
hi everyone, What is the use of rule base in order guide?
Forum Posts
Resolved! Undo Import?
Hello, I imported an xls using System Import Sets and it didn't work, producing incorrect entries.Can i undo this, and so delete the entries the import created?I'd like to try again fresh.
Forward Inbound Action rule to not create incident
Hi community! I've previously requested help for a similar issue, and had thought I was done with the assistance provided by vinothkumar but there's still one situation that's not giving me the result we need. Background is that we're working on a ne...
Resolved! I'm trying to check if an incident has breached SLA and the type is an SLA
The task_sla table has both the fields that I need:- a boolean field "has_breached" which gives me the confirmation if the ticket has breached SLA.- a reference field "sla"(table: contract_sla) which gives me either an SLA, or an OLA, or an Underpinn...
Resolved! Client Script help, how to check CI for if value is empty
I have this script that sets values on INC/CHG/PROB forms if field is empty. By customer requirement I wish to change it so that it allways overwrite values in form, but only if field is not empty in the CI it gets value from. To sum it up. CI gets...
How create ATF tests for mobile pages
Create ATF test to implement below steps:Verify below pages on mobile url (https://AAAA.service-now.com/$m.do#/home):1. Favorites2. Field Service3. Home Page Note: If suitable steps are not found in ATF, need to be created using step "Run Server side...
Approval For is empty in sysapproval_approver table for Knowledge articles
Hello Experts, When a knowledge article changes to Review state, an approval request will be sent to the approver. However, In sysapproval_approvers table, "Approval For" is emapty. This should ideally contain the Knowledge Article ID. This is happen...
Response SLA not getting attached to Incident.
Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition: However, it is not getting attached as expected. Can anyone please help me on this. Thank...
Cell Edit
Hi All Does cell Edit mean? What is the use of it? Thanks!
Resolved! Change task able to edit only assignment group and change manager
Hi All, i have a requirement like in the change task all the fields should be editable by only the change manager and assignment group members(i mean CTask assignment group only). How can i acheive this, if we need to write on load client script...
Resolved! Synchronous and asynchronous import sets
Hi All What are Synchronous and asynchronous import sets? Thanks Amit Dalal
Resolved! How to restrict DATE field range upto 12 months from Current Date
Hi this script is working in ITIL view, not working in Portal Onchange: expiry UI type:All var date=new Date(getDateFromFormat(g_form.getValue('expiry'), g_user_date_format));var future_date=new Date(new Date().getTime() + 60*24*365*60000);if(da...
Forms: Users able to submit form with blank mandatory fields
We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollec...
Customising Resolution Shaper (timeline) to incident table
Hi guys I want to use "resolution Shaper (timeline)" on the incident form. There is a really small docs about that: https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/use-case-timeli...
Resolved! The request widget in the header menu displays the count of incidents and service request but I wish to display count of RITM'S or any other ticket for the logged in user.
The count for requests displays 3 (request + incidents) but it is expected to be 5 (requests + incidents + ritm's/ any other ticket from any table of the logged in user.)Please help!Thanks Priya
