Resolved! What is ECC queue in MidServer, where it is resides .
Hi, What is ECC-Queue, where it is Resides ( Means on Servicenow instance Or Client network Environment ) what is Probes in MidServer ( how can i understand it ).
Forum Posts
Resolved! Commas in Integer Field
Created a Integer field and restricted it to a maximum length of 10 using onchange client script. When I enter numbers they are getting separated by Commas. Added format=none in Attributes ,then it starts accepting strings too. How do I fix this?
Resolved! Record Producer missing - New LDAP Server
Under system LDAP, create new server- When I select this, it takes me to a long form that seems to create a new computer request along with other options. When I check the link to the record producer it's trying to reference, the record is not foun...
Resolved! Report on keywords in Work Notes with Change tickets
I want to be able to run a report that filters off of keywords from within the Work notes of the Change tickets. I can't seem to find out how to do this. Work Notes does not show up as a filtered option. Is there a way to do this? For example: Fi...
tickets "Awaiting user info" updated by the user should automatically change the status to "in progress"
Hi, There is requirement that if a user update the ticket like something in additional comments or reply on mail, status should automatically change to 'In Progress' from 'Awaiting User Info'. Please provide me a solution. Thanks.
Resolved! Escalation field on Incident (task) table
Hi, Can anyone help me to understand how 'escalation' field on incident (OOB field) get updated. we dont want to make any changes to escalation field but just want to confirm if this is still used by SLA or not. We are on London release and use OOB ...
Resolved! Images within a catalog item
Hi - relatively new to Service Now development - have been asked to create a catalog item that contains multiple checkboxes that would allow the requester to choose from various types of IT equipment (e.g. monitor, mouse, keyboard etc). The request...
How to get the Servicenow instance Time Zone that is defined in system property using background script?????????
How to get the Service now instance Time Zone that is defined in system property using background script?????????
Need to have multiple Ci in single change request
I have created custom change table and extended it from Change_Request table. There is a field as 'Configuration Item' where one needs to select CI. I need to select multiple CI at the time of creating change. Is there any way that I can achieve thi...
Resolved! First Time Fix
Looking to report on First time fix, however all incoming incidents are raised and automatically assigned to a group which our Global Service Desk then pick up calls from so the out of the box reporting doesn't seem to be working. Anyone got any tips...
How to Greyed Out past dates for a Date type variable
Hi All, Can anyone please help to grey out past dates for Date type variable on Portal and Classic view. Please suggest ASAP. Thanks, Rekha Tiwari
PCI Compliance
If applicable, how are you addressing Payment Card Industry (PCI) compliance using Service-now hosted solution?
Resolved! OnSubmit Client Script - Force Mandatory
I have the following use case: On the change_task form, the close_notes will be mandatory OnSubmit -- IF -- the business_service field on the parent change_request STARTSWITH SAP(space). I was going to do this as a UI Policy, but there is no way to...
Resolved! What is the use of applies on requested item, applies on catalog task, applies on catalog view in catalog client script. Please explain with example.
What is the use of applies on requested item, applies on catalog task, applies on catalog view in catalog client script. Please explain with example.
Change Additional comments(Journal Input) to HTML(like WYSIWYG)
Hi, Expert. My customer wants change type of Additional Comments from "Journal Input" to "HTML" (like WYSIWYG) in incident form. Is it possible?After my confirmation, I found following link. but this link doesn't work. it forwards to ServiceNow Docs ...
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