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Resolved! Approver list in change management

Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob

rjp by Tera Expert
  • 4038 Views
  • 10 replies
  • 3 helpfuls

Resolved! Collapse/Expand Icons Missing in Service Catalog

For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...

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Resolved! Mapping a Choice to multiple dependent values

Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...

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Resolved! Pop-up window resize

How can the pop-up window opened by hovering the mouse over the reference icon in list views can be resized?

zheil by Mega Expert
  • 4400 Views
  • 6 replies
  • 1 helpfuls

Resolved! business duration calculation through background script

We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...

Resolved! template editor and template editor global

We gave a user template editor and template editor global roles.   For some reason they can create templates but they are getting limited option on what fields they can edit.   Any thought on why they do not have the ability see all the fields?

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Resolved! not able to make read only a reference type field

Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...

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Editing Hardware & Software Items

We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items.   I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these.   ...

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kevinthury by Tera Guru
  • 1953 Views
  • 3 replies
  • 0 helpfuls

Reporting - Include fields from Requested Item and Catalog Task

I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way  to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...

Bel Ngiam by Kilo Contributor
  • 2955 Views
  • 2 replies
  • 0 helpfuls

Managing Change Tasks

I have a Workflow that is used for the creation of Change Requests.  The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...

simonbourne by Kilo Contributor
  • 4355 Views
  • 13 replies
  • 0 helpfuls

Resolved! Save does not work on Service portal Form Widget

Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...

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Naresh27 by Tera Guru
  • 2334 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding additional choices to Change Request Status field

One of our IT groups is requesting the addition of 7 more custom  Status values on Change Request form.   The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request.   My thought h...

Event Management Records Getting deleted automatically

We are getting records from a third party monitoring tool into the event table (em_event). But after few days the records are getting deleted automatically. I can't find any reason as there is no OOTB scheduled job, business rule,etc for doing this.P...

qwerty by Kilo Contributor
  • 2230 Views
  • 3 replies
  • 0 helpfuls

Resolved! Connect Support

Hi,I wanted to learn about the in and out working of connect support, but i didnt find the wiki docs or youtube videos helpful. Can someone please help with indepth documentation ?i am basically want to understand how chat_queue_entry, live_profile,l...

Resolved! Getting currency value and symbol via REST API

I have a currency field on a table called Balance (u_balance).   When I get the contents of a table record via the REST, the u_balance field returns a numeric value which is value in USD (our default system currency).For example, when the field conta...

tt-jtw by Kilo Expert
  • 4049 Views
  • 5 replies
  • 1 helpfuls