Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Hi Team,Our client is planning to apply Response SLAs to their existing Service Request Management processes. The plan is to roll out to all the assignment groups in the company (around 420+ groups) All these assignment groups fall under some Divisio...
Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...
Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record. The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...
Anbody have a script to delete duplicate CI's according to serial number.
I tried to create a new record from a form with an UI action I want to pass some parameters to the new form it works very well with all field excepted for the choice field 'Category' I tried to set the parameters with the name of the category choice ...
Hello All, I am using Multi Row Variable set in my catalog form, it contains one check box type variable, if I checked the check box I want to return YES instead of true, if I dint check it will return "NO" instead of false. Please find the screen ...
I have been unable to work out why our Instance does not copy the Incident Resolution Notes and Resolution Code onto the Field Changes note when an Incident is Resolved. All we see is the State Change. I imagine this is very simple but I cannot see a...
Hello All, How to remove "Request Approved(Approved)" Stage from RITM which automatically comes from Request workflow!!! I am using "Stage rendering - Linear"
Hi All, I have a requirement in my catalog item "user" is the reference field and "cost_center" is the single line text and "sample" is also single line text field . 1. if user.location =="abc" OR user.location== ''def" OR user.location =="ghi" the...
Hi All, How to remove empty space when the Widget is hidden in service portal. Below is the example when empty space starts showing up when widget is hidden through role in the widget instance. Client don't want to see the empty space when the widget...
HiDoes anyone out there know if you can attach multiple CIs to one knowledge article. We have a number of Business Services that all follow the same procedure and keeping the knowledge updated is a nightmare. Would be so easy if we could just have on...
Hi AllRecently we encountered a scenario on our QA instance where the incident was getting submitted without filling in the mandatory fields from the Incident Application. Though I can see the blank incidents I am not able to create such an incident ...
I'm looking for ideas on how to prevent fulfillers from downgrading the severity of Major Incident tickets in order to avoid some of the required follow-up activities (attending weekly major incident meeting, providing root cause details, etc.) Requi...
Hi Team, We have one data definition widget. We want to open the record in the new tab once the record is clicket. At this moment it is opening in the same page. We found the following in the client script : var s = {id: p, table: parms.table, sys_...
