Hello SN Experts, I'm trying to make a Transform Map using source script for one field. The target field is a 'List field' type and what I what to do is fill this field with data from the source. Down below, is the script that i made. What I'm trying...
this ticket only assign by system administrator how can i assign this ticket?
I would like to create a Response SLA on Incident based on the Assigned to updating the incident. The SLA is not started until Assigned_to is populated. There is an Assignment SLA as assignment will be handled by a group. I tried to stop the SL...
Guys I know that we can add multiple "data table from instance definition" widget one by one in a single page(service portal). But I would like to show multiple "data table from instance definition" widgets on a same page using tab view(bootstrap).li...
Hi, Why gliderecord query does not return results while using in client scripts for non-admin users? e.g. var group = g_form.getValue('assignment_group'); var user = g_user.userID; var ir = new GlideRecord('sys_user_grmember'); ir.addQuery('group',...
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples ? Note : addorcondition i used but not working, please help me.----Thanks , Ram
Hello All, Need urgent help not sure where to look at this issue - When an user submits a Request under Open request when they click on it they are unable to see the RITM associated with the Request Item and they have no option to add comments aswell...
Hi, Can any provide me the Difference Between RITM and Request. please provide me the solution with Example. Regards,
My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents.
We have requirement to enable inbound email actions on two email accounts, i.e. users can send email of type A to 1st email account and another type to a second email account , both inturn creates ticket. Looking for suggestion on how to address this...
HI Guys, Quick question, what is the operator for 'contains'? My condition is: if category contains 'Europe' How do I translate that? I tried - if(categoryLikeEurope), it didnt work. Thank you!
I want to export activity history in incident table by CSV. How do I do it ?
HI, Is there way to add UI macro on affected_ci's realted list , in list view??
We're looking at implementing an accept/reject stage upon completion of a request (similar to incident) to capture if the customer is satisfied that the order has been delivered entirely, before moving the request to closed. We've begun templating th...
Hello Community,Is there a way I can query the URL parameters from a Business Rule? I see that the 'Copy Change' UI Action is framing an URL which will contain parameters 'sys_id', 'sysparm_query' and 'sysparm_goto_url', I am interested in capturing ...
