Resolved! Integer Field Length
Created a few Integer Fields, Assigned them a Max Length of 4 . But It still accepts more than 4 . How do I fix this ? Thanks
Forum Posts
Resolved! Difference between g_form and g_sc_form
Hi Experts, Good Day! Could someone please let me know what is the difference between g_form and g_sc_form? Best Regards, Navin
Resolved! How do you use business services and categories within ServiceNow (Incident)
We are rolling out ServiceNow and are using a business and IT Service structure. There is a category field but it is very generic (unable to connect, receive error message).The problem I have is I think of IT service are too generic so I can do not h...
My Request Widget - No Preview Available
We are in the process of revamping our portal homepage and we would like to include the My Request Widget. When we attempt to add it, the widget looks like this. Has anyone ran across anything simliar?
Resolved! Moving HR Cases to Incidents
Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...
How to modify business rules so they update the RITM and request states on rejection
I'm looking for some help as I'm not a scripter. We have request workflows that when rejected by the approver they close the RITM and request with State/Request State Closed Complete. We'd like them to change state to Closed Rejected (a new choice w...
Where do we get the search history
Hi, Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored. Thanks
Resolved! Blackout windows in change
We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...
Resolved! setLimit() is not working
Hi All, Please find the below script.I want to clear 'assigned to' field from 20k records,for that I need a script that will take 500 or 1000 records at a time .I have Used the function setLimit , but when running the script it is clearing the value ...
Populate "Requested for" and "Opened for" on REQUEST and RITM
Hi, Pretty basic and straightforward question - how do we populate "Requested for" field on REQUEST and "Opened for" field on REQUESTED ITEM (RITM) when a catalog item is submitted by and end user. I've seen business rule approaches but this shouldn'...
Catalog item variable shows as undefined in Service Portal My Requested Item
Good day everyone. I have a catalog item where I added a variable of type Select Box. The values are determined via the catalog client script. But basically I am setting the values for it using the following: g_form.addOption('u_preapproved_roles', ...
Request and Requested Item SLA Setup
Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...
Resolved! Adding a new field to all Assets
Hello, I would like to add a new choice field called " Risk Management" to all the assets. Is there a quick way to do that or should I go one by one on each asset tab such as Business Services, Servers, Computers etc.? Thank you. Elif
How to filter out the users list who has HR profile, field referencing the user table using reference qualifier?
Using a reference qualifier, I want to filter out the users who does not have a HR Profile present. the field of the catalog item references the User table.
Resolved! How to pull the job title based on entry on a user lookup field?
Hi Community, I'm looking for a way to auto-populate the Job Title and Initials (user_id) when the selection of the "employee transferring" is completed. All the information is contain in the user record already i just need a way of it pulling the in...
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