How to set Target field in Email Log?
Hi All, I am replying to an Email into Servicenow. However, the ticket is created but the Target field is blank. Any help is highly appreciated.
Forum Posts
Resolved! Running time of Fix script
I am going to run a Fix script to rename all attachments file name (lakhs of records). I would like to know how long it takes approximately? any running limit for fix script? Because I was trying to get the count of qualified records but that itself...
How do I get my Survey comments on my report?
I have used this link to guide me through building a report to view survey results. https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...
Resolved! task_editor role? Can anyone shed some light on this?
Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor I’ve found that the role can “edit protected task fields”, but no further data. What fields on task are protected?
Resolved! Can I add a Related List to a sys_popup view?
I have a request to add a Related List to a Reference popup. When a user is looking at a form where there is a User Reference field, when they click the info button to see a popup of that record they want to display a Related List of the groups that ...
Display the array values from client script to the log
Hi, I have the below Script include that pulls the onboarding applications that were given access when an employee is onboarding. var GetApps = Class.create();GetApps.prototype = Object.extendsObject(AbstractAjaxProcessor, { getApplications:function...
Translating Service Catalog Variables
I am trying to configure snow for multiple languages and have installed the german plug in. When I view a Catalog item in either UI or ESS site the standard cat item field names are displayed in german but catalogue variables are not. Has anyone appl...
java class com.glide.ui.portal.RenderReport
Where can I find "java class ReportRender" or com.glide.ui.portal.RenderReport
g_scratchpad variable how to use in business rules if anyone explain it?
How to use g_scratchpad variable in business rule pls explain with example
Resolved! Adding a url link in the UI messages to use it on service portal.
Hello, Is there a possibility to add a url clickable link in the system ui -> messages and use that to show on the service portal in a widget. Thanks,
Benefits of a Change Advisory Board?
We are trying to sell the concept of a Change Advisory Board to our client and so I am looking for a few bullet points on what the benefits are of a CAB. I can use benefits from the Change Management process itself but I am looking for something spec...
Can you create Asset without CI and later create CI?
We want to first create the server asset record. We don't want to create the CI record (yet). After the server is configured, then we want to create the CI in the appropriate CI class (Linux Server, Windows Server, AIX Server, etc). Is there a way to...
Resolved! Show RITM ticket Variables in SCTASK ticket
When a Service Catalog Request is submitted, ServiceNow natively assigns the SCTASK ticket out, but the information that was completed on a form from the Service Catalog request (the Variables) resides on the RITM ticket. For example: We’re lookin...
Resolved! How to populate a Reference field automatically (no dot-walking, GlideAjax)
Hi guys, I need an help for configuring the Advanced Reference Qualifier in the right way. In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table. I would like to fill this field automatically with...
Resolved! Need to get the old value of a variable in RITM
Hi All, I have a requirement, I need to check whether the variable value has changed in the RITM process and send the notification to the requested_for as the variable value you entered is updated. Can you guys please help me on this. Thanks
