There is an executive support queue for VIP Tickets. The requirement is to restrict these executive support ticekts from being seen by anyone except the Executive Support Group. So Incidents > All should show all tickets except those that are assigne...
Hello,I am unable to create a notification on the sys_approval table for my approvals being generated on a non-task table. Therefore I have a trigger on when to send these notifications and I can provide the information from the table they are appr...
I have create a table and module in SNOW Studio and kept table and mudule name is same as Guest. I can see the table in Table module in Application Navigator but when I try to search Guest table or Guest Module in service navigator then I do not see...
We have a catalog item which has variables like below 1) Category 2) Sub category 3) Type ( Incident / Service request) Based on Category & Sub category, type is decided If type is incident, I need to create an incident when the catalog item is subm...
Looking for some help. Do we have the ability to grant read only access to a table? Here's the ask: I can grant the procurement user role to a user but the user role has some edit capabilities. I don’t see a role that would let me grant read only ...
Hello, When an attachment is added to an Incident, and Attachments is selected in the Activity log it shows that an attachment has been added in the activity log. However, if said attachment is removed all traces of an attachment in the activity log ...
Hi, i have accidentally deleted the three column in the table. i need this column, so, can anyone tell how to get back this column along with value. Thanks, Saravanan
Hey Is there any way to update the 'Host Name' in the MID server, (After installation or Before configuring the new MID server) Because when MID server communicating with the MS SQL Server, the SQL User name is creating with the created Host name, ...
in asset email notification part , needs to trigger a mail if asset recovery changed to upgrade to 'OWNED BY USER' the condition is that , we need to configure 'inactive owned by too , if user is inactive that email trigger needs to return back to ...
I want to prevent a change requestor from being able to approve their own change request. I tried a "before" business rule but it didn't give me the result that I was looking for. The person is a member of the approval group for the particular type...
Hello Everyone Can we trigger discovery from a ITSM service catalog item? Else can we trigger a discovery schedule from a ITSM Service catalog item? Thanks!
Hi all, If you have a look on the example look and feels of the mobile app, you will see the a welcome message. See picture: Good Morning, Your Name Here. How can i configure this welcome message?Thanks for your help. Anke
Hi everyone, (and sorry for my poor english, 'll try to be clear). All our tickets are assigned to the same default group. I would like to know, when we sometimes have to change "Assignment group", if it's possible to auto-populate it with a button d...
I have a requirement to create a PA report for Average time from open to closed. How can I calculate the time taken and then average? Do I need to create another field on the table to get the difference and then build the report ?
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