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Forum Posts

Auto Assign tasks/incidents based on workload and skills

Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...

YenGar by Mega Sage
  • 4383 Views
  • 3 replies
  • 0 helpfuls

Catalog Item: Add 7 Days Restriction

Hello,On my ServiceNow catalog items, I have a field asking users when they would ideally need to receive their item by (it is a date field called needed_by). I would like to set a restriction that they cannot pick a date unless it is 7 days from the...

cfrazer by Giga Contributor
  • 1670 Views
  • 5 replies
  • 0 helpfuls

Fetch the priority field value

Hi All.Can anyone suggest me how to get the value of priority field on incident form with the help of   client script?

SNOW46 by Tera Contributor
  • 1199 Views
  • 7 replies
  • 2 helpfuls

does ACL gets captured in update set??

Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.

Ct111 by Tera Sage
  • 5506 Views
  • 7 replies
  • 1 helpfuls

Resolved! how to filter opened_by belongs to a specific group

On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...

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tshk by Giga Contributor
  • 4016 Views
  • 7 replies
  • 3 helpfuls

Attach new SLA to pre-existing tickets

We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?

Acknowledge button

When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist

Update variable value using SetValue

Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...