Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...
Hello,On my ServiceNow catalog items, I have a field asking users when they would ideally need to receive their item by (it is a date field called needed_by). I would like to set a restriction that they cannot pick a date unless it is 7 days from the...
Hi All.Can anyone suggest me how to get the value of priority field on incident form with the help of client script?
i need user to redirect to external page while clicking button.
Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.
What is the table name for incident?
How to hide choices from choice list using client script onchange, i want to hide few choices in subcategories when category is changed, i tried using g_form.removeOption('subcategory', '7'); but no luck, how to solve this?
I have a Requirement for "Validation to allows numbers only. onChange scripts " on variable at Maitain item. is it possible to force allow only Number????
Hello all,I am trying to sync the start & end date of a Change Request record with the planned start & planned end date of the corresponding Change Tasks, related to it (the Change Request record).My goal is the following:- let's imagine that I have ...
what's wrong in this code?I am trying to attach file from sys_attachment to sc_taskbelow is the code:(Business rule)table:sys_attachmentafter insert(function executeRule(current, previous /*null when async*/) {var reqnumber;var gr1;var gr2;var reqite...
On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...
We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
how to add save button on to the incident form? What are the steps to it?
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
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