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Resolved! g_navigation.openPopup not working on Service Portal

I am trying to combine over 200 seperate software catalog items into one master form.   The support team uses KACE (so no easy automation) and the software is classified as either Self Installable or not depending on the script they created.   I crea...

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tateroth by Giga Contributor
  • 5244 Views
  • 13 replies
  • 2 helpfuls

Resolved! CMDB - Relation between Business Application and Software Model

Dear community, We have setup the below CMDB model (high-level schema). Could you please confirm it's setup according to the best practices ?If it is the case, I don't understand why the Software Model is related to the business application and not t...

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midjoule by Kilo Sage
  • 3784 Views
  • 4 replies
  • 2 helpfuls

Provide access on sc_req_item table for a custom role

Hi, community team! Maybe, someone has an idea of how provide access for a custom  role (created by instance admin) on base table (sc_req_item) Need permission view and modify records in the table.   What I tried to do: - provide access via ACL - not...

asadar by Kilo Contributor
  • 1029 Views
  • 1 replies
  • 1 helpfuls

Displaying percentage as single score in reports

I am trying to display the SLA met percentage as single score percentage. How can I display percentage? Used the single score option in the report but dont see any option to display percentage met. Is this possible?

samadam by Kilo Sage
  • 5719 Views
  • 6 replies
  • 3 helpfuls

Resolved! Why is "Show Matching" missing from my dashboard?

I created a report and added it to my dashboard.  I no longer see the option to "Show Matching".  If I go to "Incidents">"All" I can right click and filter.  I would like the same option for my report.       Thanks - Jewell

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Resolved! Make the current status widget not clickable

My need is to have a version of the Current Status widget for the Service Portal that will only be a read only informational image that can not be clicked into.  I want to display on my landing page a version of that widget that gives no views behind...

Travers M by Mega Guru
  • 1577 Views
  • 3 replies
  • 2 helpfuls

Resolved! Limit Assigned To Choices to Assignment Group

I suspect (hope) that this is a simple on.   I need to include assignment group and assigned to on the Service Desk New Call form when the call will go to an Incident.   I used the setup on Incident as a guide.   I have everything okay for assignment...

johnfeist by Mega Sage
  • 3234 Views
  • 11 replies
  • 1 helpfuls

Resolved! Related List for Approvals not displaying

I am working on setting up Knowledge and publish/retire approvals for articles. I cannot add the approvals as a related tabbed list to the form. Below I show what my instance looks like and an example of what I want it to look like. The approvals opt...

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Resolved! Business rule to link incident with problem

Hi,    I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record. The issue here is.How should i g...

akshay707 by Tera Contributor
  • 3395 Views
  • 5 replies
  • 2 helpfuls

Onload server script is not working- Service portal

Hi all,   I want to execute the below code when the homepage loads on service portal, (function() { var data=gs.getUserID();var qq = new GlideRecord('pwd_enrollment');qq.addQuery('user', data);qq.query();if(qq.next()) { console.log('user has record')...

Sin by Giga Expert
  • 2094 Views
  • 5 replies
  • 0 helpfuls

Multi-Group On Call Calendar

Has anyone been able to run a on-call calendar and show multiple groups on it at one time?   I have multiple locations and multiple groups and my goal is run a on-call calendar by the group.location.   So I can see all groups on-call for a specific l...

Michael160 by Kilo Expert
  • 1578 Views
  • 4 replies
  • 1 helpfuls