Help!!! Knowledge article ''Publish'' button is missing
Knowledge articles are missing the ''Publish'' button when created. Stuck in ''review'' workflow. How do I get the ''publish'' button to display on the knowledge form?? Thanks
Forum Posts
Resolved! Help with splitting an array only on first split
I have a script that take a value from a text variable, and splits it into an array. It works fine..except, I want the firat array to go into the first text variable, and any subsequent arrays to go into a second text variable. So, if I get the value...
Resolved! How can I get any user's title in a reference field?
Hello everyone, I'm trying to get from a reference field any user's title just like the location (cmn_location), just that for the user's title there is no table since the one being used is the sys_user: this is what I'm truing to do: How can I ...
To get Value of LOOKUP SELECT BOX field
I have created a variable set 'facility' and inside that a variable named 'building'.. Variable building is of type LOOKUP SELECT box.. i want to map the value in field building to description field in RITM...
Resolved! Plugin - Configuration Management For Scoped Apps
Hello, We have a requirement to activate 'Configuration Management For Scoped Apps ' plugin in sake of ScienceLogic integration. I read through the documentation but it doesn't gives me much information. I would like to understand how this plugin hel...
Requested Attachment Does Not exist when trying to export list of Security Incidents
As per above cited title, getting the said error when trying to export a list of Security Incidents. Steps to reproduce : Go to the list view of security incident table(sn_si_incident) Right Click > Export > Excel (.xlsx)/PDF/CSV Export Complete box ...
Resolved! email sending failed
Email sending failed with the error string Invalid Addresses 550 5.7.1 Relaying denied Please suggest how to solve this type issue
What are the day to day activities of Service Now administrator and Roles and responsibilities of Service Now Administrator?
Hi All, What are the day to day activities of Service Now administrator ? What are the roles and responsibilities of Service Now Administrator in the Project ? Please kindly give the your valid points. Thanks and Regards Adi Narayana
Resolved! Does "roles" capture in updateset?
Hi all, point 1.I have one custom table now i wants to give custom role for that table. does that role capture in the update set? point2 : I wanted to delete unwanted fields in that table can i capture those delete items in the existing "update set"...
Resolved! How to remove or hide comments and star ratings displayed in service portal for KB article section?Once the star rating and comments entered it will store on database. Then remove or hide the comments and ratings displayed below the article.
Once the star rating and comments submitted means it will store on database.Once it was stored in database. Then hide or remove the rating and comments being displayed in service portal UI.
Resolved! How to hide Variables in a RITM when a specific field is selected?
Hello Everyone, Please I need your help, I created a catalog item in which if the user selects a specific choice, the user will see other options to answer, for example: (variable name: select_sub_category ) User selected the second one, furthermore...
Two step checkout for Order Guides
We upgraded to the June 2011 release this morning and have realized that the even though we have the Two-step field checked for Order Guides, users are still getting the 3rd confirmation screen. Has anyone else seen this problem? I've opened a ticket...
Resolved! How to disable Two Step Checkout in Service Portal?
HiDoes anyone know how to disable it?The System Property "glide.sc.checkout.twostep" is already on "false"I'm on Jakarta.ThanksMarc
Confirm UI Page when submit/update Incident?
So here is the scenario:My customer want us to make an Incident. This is OK. Whenever we submit/update the incident, there will be an UI page show up in the screen. So the point here is it is an UI Page, not a JS, so using confirm('abc') is definitel...
Resolved! Applying information RITM short description to SCTASK short description.
Hi all, I have put together an inbound email action which creates a Request using the Cart API / createRequest() function. So far I have got the request to create the RITM via a glide record with the relevant fields populated however I am struggling ...
