Hi All We are moving from MS System Center to ServiceNow for ITSM. At the moment I am trying to get my head around the orchestration in SN, which unfortunately is quite a bit more difficult than it was in SCOrch For now - I am trying to take the valu...
Hi guys, I have create a JDBC Data Source and it working to retrive data from oracle database. Now I need to schedule that task. How Can I schedule JDBC to retrive data? If I create a Scheduled Jobs (based on JDBCFileLoader) I don't set JDBC Data Sou...
I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!
I want to be able to assign multiple tickets to one person at the same time. How can I do this?
here i have two Choice list variables, so how can i get values How Display Site values based on Region, .....& javascript:'u_region ='+current.variables.u_regionnn is same script work for this also??? , i have tried it, but not working site...
I am working with the background script below learning how to create a table using script. It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
Hi everyone, Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...
Docs.service-now.com includes a page instructing how to "Create a predefined filter" related to new Dependency view (previously known as BSM Map): Create a predefined filter Instructions on that page are good, but I can't find anything like that from...
Last Friday, I was building my service mappings manually in my Developer's instance - Application to Application Servers to Database to Servers to Switch. The Related Items section is visible in all Classes. When I went back to my Developer's instanc...
There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...
Hello, On a ServiceNow Catalog Item, I have a Lookup Select Box variable. We have it set up so that this variable pulls from a table we have created that contains all 50 US states. I need to add some additional options to this lookup select box, but ...
Is someone able to tell me how I can make the the details entered into the Short Description field when logging an incident via the Service Portal display possible knowledge articles solutions that may assist the user to solve the issue themselves?
Hi, Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...
Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted. This happens every once in a blue moon and not in a regular. what could be the problem?
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