ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to import sc_req_item?

I need to import some requested items data from a legacy system into ServiceNow so that we have a central place to store this data.  I have the data in an excel spreadsheet and can format the data as I need.  The data needs to just come over and be s...

johnnyw by Mega Expert
  • 1746 Views
  • 4 replies
  • 1 helpfuls

CMDBHealth Staleness

Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks: 1st error: ------------- ****STALENESS time out. Exiting this processor run I think this is related with de system ...

Juanjo by Tera Contributor
  • 1853 Views
  • 4 replies
  • 1 helpfuls

Right click option is not working on Incident and Problem form

Hi All,   After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve t...

find_real_file.png
cnu1916 by Kilo Explorer
  • 4477 Views
  • 4 replies
  • 1 helpfuls

Resolved! Set Language field value according to user lang.

Hi Experts,   want to set language field value according to logged in users language,on kb_knowledge form, e.g if logged in useres lang is English then it should be Englisg and if Spanish then it should be Spanish.   Please help me out here, and tell...

Varsha21 by Giga Guru
  • 2323 Views
  • 4 replies
  • 2 helpfuls

Resolved! Incident caused Change request report

Dear All, How can I generate a report with all incident caused to change request, what I mean a report have all incidents linked to their CRs  Thanks

Yaseen2 by Mega Expert
  • 2561 Views
  • 2 replies
  • 1 helpfuls

Resolved! GetValue and setValue

Folks, looking forward for suggestions. Variable in catalog item has some value, onChange of the field value, i should get the value and then append % to same field and getting error "Out of stack space function.   XXX

ashleygreens by Giga Contributor
  • 3147 Views
  • 2 replies
  • 2 helpfuls

Multiple forms with same form section

Any reason I can't use one form section with multiple forms? With all of the extended CMDB tables, I figure there are several sections that will be the same across multiple forms, and would be nice just to update that section once and have all forms ...

Resolved! How I can Bypass Change Approval?

How I can Bypass Change Approval? Requirement: I have one user named “Change Master” when he/she click on “Close Change” (custom btn). Change automatically goes to “Closed” state.(bypass all the approvals) Any ideas would be greatly appreciated.  

Naveen63 by Tera Contributor
  • 2027 Views
  • 9 replies
  • 1 helpfuls

How to check the Task close before closing the Change?

Hi All,We need to close all the tasks where short description of Task contain the string "Dupicate Change Task"Basically if the Tasks associated with the change are   active and Short description = %Dupicate Change Task% then thease task should be cl...

navneet10 by Mega Contributor
  • 3036 Views
  • 8 replies
  • 3 helpfuls

Maximum length for Attachment name

Hi, I am trying to figure out what's the maximum length allowed on attachment name.One of our user tried to attach the .msg (email) file and she received an error for the "too long attachment name"....  Does anyone know about this?  Thanks for your i...

Ruchi19 by Mega Contributor
  • 6306 Views
  • 5 replies
  • 2 helpfuls

Resolved! Orchestration / Mid Server Issues after London Upgrade

Hi Guys I recently upgraded our DEV instance to London patch 2, and am working through some tests to remediate any issues post upgrade. I found that the mid servers did not automatically upgrade due to connectivity issues, i was also unable to trigge...

Kai Tingey by Tera Guru
  • 2192 Views
  • 1 replies
  • 4 helpfuls

Resolved! i want to delete these two versions?

i dont want to see the versions here, perviously there were no versions there. by mistake it got updated by me.  then these versions are showing like this. i dont want to see this. there should be no versions.

find_real_file.png
lakng by Tera Contributor
  • 4304 Views
  • 13 replies
  • 4 helpfuls

Email Masking

Hi All, I have single notification. I want to change the "FROM" of email notification based on "opened by" country. For example: I have 3 countries India, Australia, Canada. If user selected in opened by is from India, it should trigger notification ...

Mannu by Kilo Contributor
  • 1413 Views
  • 1 replies
  • 1 helpfuls