Resolved! how to know the current user time zone?
In how many ways we can find the current user time zone, and any user time zone?
Forum Posts
Resolved! Email client template allowing users to add attachments but the attachment is not displaying. why? As an admin it is working for me but not for the user. Any solution??
Email client template allowing users to add attachments but the attachment is not displaying. why? As an admin it is working for me but not for the user. Any solution??
Email received says sender is not trusted
Has anyone else found some emails in the junk mailbox that say the sender is not trusted, what does this mean?
UI Actions not working on the FORM widget in Service Portal
Hi, The UI Actions on the FORM widget dont update the fields as per its server side script. The widget i am using is just a clone of the Form widget and still the normal server side UI Action dont work. When clicked the Updated message shows up in ...
current.setAbortAction(true) doesn't work if nothing is changed to the incident record
I have a "before" Business Rule to prevent an update to an incident record if the 'Assigned to' user is not a member of the 'Assignment Group'. The BR only runs on 'Update', but only seems to work if you modify the record like change the value of a f...
Resolved! How would I remove "Unsubscribe" link from notifications?
Hi, I'm editing OOTB notification sent to caller when the incident is closed. I need to remove "Unsubscribe" link from the template. However, "Notification Preference" link should remain? How do I accomplish this?
Resolved! How to check the persons who are having ITIL role ?
How to check the persons having ITIL role ?
How do I set "Fulfillment" and "Complete" stages when catalog item doesn't require any approval without any workflow or execution plan?
Hi, I have few service catalog items which doesn't require any approvals. For those items, there will only be two stages, 1. "Fulfilment", 2.Complete. I'm supposed to accomplish this without using any workflow and execution plan. How do I accomplish...
Resolved! can anyone suggest me the ways of telling myself in interview as am 2 years experianced?
can anyone suggest me the ways of telling myself in interview as am 2 years experianced?
Resolved! Is there a way to change the Incident State/State relationship when viewing Incidents from the Task table list view?
Something that we are currently running into in our SN instance is that we have added new Incident State options to our Incident form and most of the values of these new states are already used elsewhere on the Task table. For example, we have a new...
Resolved! what is the use of REST API Explorer?
can anyone please tell me the REST API Explorer?
Transform status showing pending in Staging table
Hi, I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...
Which is the best practice in business rules?
What is the beat practice im business rules!!
SLA retoractive start when the Priority changes
Hi, I'm defining SLAs with the following start conditions, "Priority" is "1-Critical" AND "Assignment group" is "Service Desk" I need to enable retroactive start if the Priority changes and disable retroactive start if the assignment group changes....
Resolved! Variables not populating on task using UI Policy
I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
