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Resolved! Allow user to only view contracts and attached managed documents

I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module.   How do we give a user the ability ...

buckhill2 by Giga Contributor
  • 4667 Views
  • 1 replies
  • 0 helpfuls

Resolved! duplicate change request being created

Hello Community,I was wondering if anyone on here would know why this situation would occur.   It seems that a user has created two Change Requests.The odd part is they both have the same UID and I thought that ServiceNow would never created the same...

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Resolved! Best way to handle software subscriptions?

We have many licenses that are subscription based. What is the best way to enter these into the system? I want to enter a record into the Software license asset table so that I can keep track of all the licenses centrally. Then I would enter a contra...

loberle by Tera Expert
  • 3572 Views
  • 6 replies
  • 6 helpfuls

Resolved! CMDB Hardware Product Model NAME missing in some cases

Hello,I have set up imports to our CMDB tables from both SCCM and Casper.There is an issue with the model import. The the model "name" is not importing properly. In most cases, it works fine, but sometimes the "name" field is not importing, even thou...

Katie A by Mega Guru
  • 1955 Views
  • 2 replies
  • 1 helpfuls

Can update sets have duplicate updates?

When I am working with update sets I am seeing, what appear to be duplicate updates. Please see the example image below. Why are there 2 INSERT_OR_UPDATE catalog variable set changes to "Application.New Contractor Access Request".Being a newer admini...

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will_smith by Mega Guru
  • 2947 Views
  • 4 replies
  • 1 helpfuls

Resolved! Mandatory work notes not saving

I'm working in a dev instance (Fuji) and I've created a new application that extends the task table...Within it, I've created a UI Policy that states, if field X is true, then make work notes mandatory...so, when I was testing, the notes became manda...

demo instances

does the demo instances of service-now changed their password and username? because I cannot anymore log in using the "admin" username and password. I'm using the instances in my service-now connector task

gil3 by Kilo Explorer
  • 2510 Views
  • 4 replies
  • 2 helpfuls

Archiving Related records

Hi,I am just trying to archive incident records with related Affected CI's.I created a Archive rule, which works expected and archives incidents as per my condition.I have added new Archive related record rule and selected Reference as Affected CI's ...

iyyappan_3 by Giga Contributor
  • 4282 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to secure a particular user to only come from certain IP(s)?

Currently, we have our environment setup to use IP Address Access Control to only allow users that are on our network.   We would like to open up our environment so people can get to it from anywhere, but if they are not on our network, it would requ...

bpippert by Tera Guru
  • 4294 Views
  • 6 replies
  • 2 helpfuls