As of now in our Change Management workflow, the approval reminders are set to send to the CAB-Approvers group. The users within this group who have already approved the change still receive the reminder email along with the users who have not yet ap...
How to collect no. of users who have ITIL or Admin role in servicenow
Hello Community!A LDAP inteface is running on our instance. From the source table, the value of the field "Manager" is sent as : cn=313314,CN=3ce5f7a2,OU=IAMIDENTITY,dc=1 - What I need, is for the transform map to only catch the characters between...
I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
Hi All,We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how...
Hi everybody, We are trying to migrate all tasks from Sharepoint to ServiceNow but we have been facing some problems to migrate the attachments (word, excel, pdf…). In resume, we need to migrate hundreds of documents in the most efficient way possibl...
How to troubleshoot remote computers directly from the incident window? Is there any solution or simple way to do this? because we have to switch between solutions to do this. ctomasiIT Service Management User Groups !
hi gang,I've been working on an order guide, and something has broken whereby when I click on the "Checkout" page it is going to a completely white blank screen.any idea what's causing this?thanks!
We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...
how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.
Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek
I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.
Need a script or logic to export a single record on a to excel after opening the form. JUST like Export to PDF (same Export to Excel need customisation)The view of pdf should be just in excel document. Need script in custimisationeNo suggestions pl...
HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...
Hi.I am new to ServiceNow and this community so excuse me if this has been asked before. (I did try to look. )I'm wondering if it is possible to add an option for using the syntax highlighting tool that is available here in knowledgebase articles.Is ...
