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EDI Interface

Hi All,I am new to ServiceNow and I am wondering is SN provides a standard EDI interface to exchange order and/or asset information between us and vendor/supplier?BestKlaus

klauss1 by • Kilo Contributor
  • 2611 Views
  • 1 replies
  • 0 helpfuls

How to use Contract > Purchase Order Module

How to use Contract > Purchase Order module and how Purchase Orders are associated to Asset records on Asset Form.Note: Our current procurement tools are PurchasePoint and SAP.

User655852 by • Tera Contributor
  • 2347 Views
  • 1 replies
  • 1 helpfuls

how to view a closed incident

Hi All,I am new to servicenow, can anyone help me to know1> if it possible to view incidents that are closed .2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.

hartech27 by • Kilo Contributor
  • 15390 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to insert a label_entry via client script

I would like to automatically add a tag to an incident when a state is changed and a user is prompted. Here is my client script code:var lab = new GlideRecord('label_entry');     lab.initialize();     lab.title = 'Incident - ' + g_form.getValue('nu...

Cort1 by • Tera Expert
  • 2843 Views
  • 1 replies
  • 0 helpfuls

Incident Tasks missing

Hi,   we would like to start using Incident Tasks for assigning tasks to different groups so we can keep tasks all together in a single incident.   We noticed that we were missing this tab in our incident view so we have been working with support to ...

derek_h by • Kilo Contributor
  • 6435 Views
  • 14 replies
  • 0 helpfuls

Resolved! Licence count

Hi guys,Can anyone tell me how the ServiceNow reps get the list of licenced users(fullfillers) belonging to a Company?Thanks,Arnab

Arnab2 by • Kilo Contributor
  • 4231 Views
  • 3 replies
  • 4 helpfuls

Default value not working

Hello,I have a field with a default value that works on new incidents however when I try to use the "update selected" option in Service Now, the default option does not work. Is there a way to make a default option when doing "Update selected" as wel...

dfry123 by • Mega Expert
  • 3983 Views
  • 10 replies
  • 1 helpfuls

Best Practice on Outages Question

We are looking to start using outages in our instance soon.   We have always had it enabled, but it's never been used.   In this post, I'm talking about unexpected outages.   I was wondering what the best practice is on opening an outage.   Should it...

stephaniet by • Kilo Expert
  • 3009 Views
  • 3 replies
  • 1 helpfuls

SLA duration calculation

In servicenow,SLA duration is calculated from Start time to time stamp when the resolved time is updated/State is resolved.But I have a field called Resolved time which is a datetime field on my incident form.Now I want the SLA duration to be calcula...

test123423 by • Kilo Explorer
  • 2604 Views
  • 4 replies
  • 0 helpfuls

Location based Incident Routing- how assignment rule works?

Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is   " India" or "US" - particular group need to set for that incident.But ...

sowmyab by • Giga Contributor
  • 4412 Views
  • 9 replies
  • 1 helpfuls

Resolved! How to publish bundled items to catalog

Hi,i have got a requirement from the customer to identify the assets requested in catalog as part of the bundled.firstly, how can i publish bundles items to catalog.i have created a category called bundle.then i created bundled model from that catego...

hakansuri by • Kilo Expert
  • 2981 Views
  • 4 replies
  • 6 helpfuls

Take the survey link in mail notification

Hello,I use the survey designer to configure a survey. In the availability tab i select "specific users". Then i go to save & publish. Mail notification says: click this link to take the survey, but there is no link. Where do i have tu put a link in ...

yana6 by • Kilo Explorer
  • 4574 Views
  • 6 replies
  • 0 helpfuls
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