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CMDB relationship manager permission through ACL

Is there a way to display the green + relationship editor icon on a CI form via ACL or other manner?   We've implemented ACLs on cmdb Tables to prevent unauthorized updates/creates on the CMDB tables, only members of the support group and a few other...

cyked by Mega Guru
  • 1616 Views
  • 5 replies
  • 1 helpfuls

how to parse json string and display it in ui page

I need to display the first five created asset names and asset category according to their creation date in a Ui page in table format . i have written script include--script include ---var getAssetClass = Class.create();getAssetClass.prototype = Obje...

suprakash by Giga Expert
  • 4546 Views
  • 6 replies
  • 4 helpfuls

Self Service Portal For External Customers

Hi,We are on Helsinki, patch 8, and are trying to build a self-service portal for our Customers. I must be looking in the wrong place. I cannot find any documentation on how to configure the external portal. Is there any additional costs to this func...

kathymorris by Tera Contributor
  • 2505 Views
  • 3 replies
  • 0 helpfuls

Resolved! Attachment not clickable in activity stream

HiThe activity stream work in different ways in different instances.. and I can't figure out why.When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way i...

find_real_file.png find_real_file.png
priisholm by Mega Expert
  • 1554 Views
  • 10 replies
  • 3 helpfuls

Resolved! how to get the count of selected values in list collector variable

Hi,I have an catalog item containing list collector variable in it . I have a requirement to get the " count of selected values of list collector variable " in the workflow associated with it .Workflow is on requested item table.Please help me in sol...

niharikayb by Kilo Contributor
  • 3339 Views
  • 2 replies
  • 0 helpfuls

Resolved! How Network mask(or bits) works

Hello All,We are using Helsinki version of Service Now,Can anybody explain how Network mask(or bits) IP Network works while scheduling DIscovery schedule IP Range ?For eg : Network IP - 12.0.0.0 and Network mask(or bits) = 16 What are all the IP Addr...

ravipoli by Kilo Contributor
  • 1645 Views
  • 4 replies
  • 0 helpfuls

Downgraded Incident Capture in Report

How to capture only those tickets that were downgraded from different priorities with some basic info like from 'Priority 1' to ''Priority 2' and by whom & when, in a report format?This info is however available in worklog, and stored in incident_met...

royat12 by Kilo Explorer
  • 1739 Views
  • 3 replies
  • 0 helpfuls

Resolved! Changing the "Save" button behavior

Hello, Happy New 2017!I would like to ask if there is a way via which the "Save" button behavior can be changed in ServiceNow. Let me describe my request:I am using Helsinki, Patch 7. If I use the "Save" button on a page — the task gets processed and...

SLA Problems

Hello all, Quick question I was hoping someone might be able to shed some light on. We've set up basic SLA's in the system, and all seem to work ok unless a ticket is opened and resolved in the same instance (e.g. without creating, saving, then going...

ranj2 by Kilo Explorer
  • 2552 Views
  • 4 replies
  • 1 helpfuls

Variable vs Field

Could someone please explain the difference and usage of Variables & Fields?For me it looks like variables are meant for catalog items and visible for normal users and Fields are meant for ITIL users/assignment group members. Is my understanding corr...

pauladams by Tera Contributor
  • 4094 Views
  • 3 replies
  • 4 helpfuls