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Resolved! Change Management approval change from group to user

We are investigating making some changes to the Change Management Workflow. In our Dev environment we are using Helsinki and have upgraded Change Management to use the state model.A couple of changes we have made for context as they may relate to the...

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damian_a by Tera Contributor
  • 1993 Views
  • 7 replies
  • 2 helpfuls

Email notification display Work Notes ONLY if they were updated

I have a requirement in email notification to show the LATEST work notes ONLY if the work notes have been updated. Is there a way to query the updated events directly in the email notification?The mail script I have right now will display the LATEST ...

leslie8 by Mega Expert
  • 6064 Views
  • 7 replies
  • 2 helpfuls

Resolved! How can you update the look-n-feel of the Service Catalog?

Our service catalog has UI elements that just look ... old.  The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.Where is ...

Resolved! Interceptor not working

I don't seem to be able to get the Change Request Models Interceptor to work. Whenever I go to change_request.do if simply loads the form and not the Interceptor page. All of the Answers are set to true. Does anyone know why this might be?I'm aware I...

How to auto-populate Location for Requested Items?

Hey Guys,I am having a tough time figuring out how to accomplish a fairly simple but important step in our setup. Currently we have this function working with other forms that implement a workflow, but I can't seem to figure out how to get it working...

Vlad_Rozic by Kilo Contributor
  • 2540 Views
  • 6 replies
  • 0 helpfuls

New Instance - Where to start, what to do

Hello Community,We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).I will be getting some formal training in the first quarter of this year. Howe...

pauladams by Tera Contributor
  • 4687 Views
  • 15 replies
  • 8 helpfuls

Reporting on Parent Groups within Parent Groups

We have set up our assignment groups into tiers and I am having some problems when it comes to reporting. I am setting up dashboards so that Upper Management can see all the tickets that are assigned to their various groups.Our Assignment Group Struc...

amyd by Kilo Explorer
  • 1994 Views
  • 1 replies
  • 0 helpfuls

Import scanned legal contracts into servicenow fields?

Has anyone implemented a way to get, paper contracts and/or scanned images of contracts, into actual discreet fields in ServiceNow without manual input of thousands of contracts?Not referring to attaching the scanned document.This would be two aspect...

paw2 by Tera Expert
  • 2394 Views
  • 1 replies
  • 1 helpfuls

Question on Consumable

Request your help to find a solution to provision consumables in our department.One of our division has stock room of more than 500+ Consumable models. Most of the time, team from the field services need to check out the consumables from this stock m...

Reghuram by Kilo Expert
  • 1651 Views
  • 3 replies
  • 1 helpfuls

How to create new CI from an existing asset

I can't seem to find OOB UI actions for this use case, I can hack it together, but it seems like I'm missing something.An existing database service was retired.   We re-purposed the hardware for another service entirely.   I would like to keep the ol...

abusch by Giga Contributor
  • 2481 Views
  • 9 replies
  • 1 helpfuls