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Unable to Upgrade MID Server

Hi Everyone,Our instance recently got upgraded from Eureka to Geneva.MID Server status became down and the version does not match the Build number in the stats.I was told that the MID Server will auto upgrade which didn't happened. I am using a proxy...

shyamsundar1 by Giga Contributor
  • 2393 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make a field readonly on a form if a template is applied

Hello,I have a custom reference field on a Change form, called Template. That field references System Definition->Templates. If I select a template, then some fields are populated on the form.This all works fine, however I'd like to achieve that as s...

szollo by Kilo Contributor
  • 3498 Views
  • 11 replies
  • 2 helpfuls

bringing list of Incidents onto a Problem Report

Greetings!We have a requirement for a Problem Report. There is a field called "related_incidents" which contains a count of related Incidents.There is a related list on the Problem form of all the related incidents.Is there anyway to pull a list of t...

mrswann by Kilo Guru
  • 4924 Views
  • 16 replies
  • 3 helpfuls

How do you call a wizard from a UI Action

I am trying to display Knowledge articales that are associated with a Configuration Items.   Has anyone done this before?   I thought that I could use a wizard where it will use the context search based on the CI value.   So I created a button to cal...

steelers75 by Kilo Explorer
  • 972 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting on a System Table

Hello everyone,   I need some help   getting this report,       I   will really appreciate it   if someone can give me a hand,   I need   to create a report,   and get the information of   all the   assignment groups a bunch of incidents had. ( Assig...

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jscal by Kilo Contributor
  • 2635 Views
  • 2 replies
  • 5 helpfuls

Accessing ServiceNow externally when SSO is enabled

Hi all,I have found that since we have setup SSO, users are unable to access our ServiceNow instance from outside the network.   When they do attempt, they get a Could not validate SAMLResponse error.   SSO works fine internally.Does anyone know wher...

Known error database management concept ?

Hi All,We have the requirement to implement a new application "KEDB" in which the client is looking for the same functionality as of knowledge management, but they want that the number should start with "KE".And on the other hand knowledge article wi...

Resolved! Problem Management Impact and urgency matrix

Hello everyone,I am wondering if there is a problem management impact and urgency matrix that someone has already developed that they would be willing to share? I am in process of standing up the PM process for my company and this would be extremely ...

moseth by Kilo Contributor
  • 13013 Views
  • 8 replies
  • 6 helpfuls

Resolved! Request approval button is missing in change request?

Request approval button is missing in change request? I have check Biz rules, workflow and UI policies. They are Identical to the ones in my dev which working but prod is not. Any help would be appricated.

apennock by Kilo Contributor
  • 3744 Views
  • 16 replies
  • 1 helpfuls

XML Export/Import vs Update Sets

Good morning!I was wondering if there was a way to push records into an update set rather than exporting the records via XML and importing the files.I think the answer is "no" but I wanted to check with the gurus first.Thanks!!M