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Resolved! Date incident last assigned to queue

Hi, I would like to know how to get the date and time that an incident was last assigned to a queue (Assignment Group) from the incident_metric table. I actually want to work out how many hours it took to resolve a ticket from the time it was assigne...

kuben by Kilo Explorer
  • 1892 Views
  • 7 replies
  • 0 helpfuls

How to manage Timezones in Scheduled jobs

Hi, i am running scheduled job daily. I am fetching change request records when current date in more than Planned start date. But it is not working as per expected. Planned start date is 7 or 8 hours different from appearing in the form. I am not und...

rpoola by Tera Contributor
  • 4089 Views
  • 1 replies
  • 1 helpfuls

Resolved! list collector - configure fields displayed underneath

If you take the OOTB department table, and put this as a list collector on a catalog item; when you select any item in the list collector - information is displayed about that item underneath:whereas for a custom table. it only displays the "Display=...

find_real_file.png
mrswann by Kilo Guru
  • 6587 Views
  • 2 replies
  • 4 helpfuls

REST POST - Reference Field Display Value Issue

SNC Community, We have an external system using the Table API to create a record on a table in ServiceNow.How do we pass a name/string value to a reference field and have the reference field display that value? The Reference Field values are not popu...

jcote by Giga Expert
  • 3534 Views
  • 4 replies
  • 0 helpfuls

Resolved! Should a guest account be disabled or deleted?

When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password.   By the same token should the generic "guest" account in your ServiceNow ...

jabra by Kilo Contributor
  • 5563 Views
  • 9 replies
  • 3 helpfuls

Resolved! Service Catalog Request 'Requested for' field

Hi guys,We are building our Service Catalog but when we submit the request, the 'Requested for' field on the Request defaults to the persons name who logged the request.This seems to be set when we go into the dictionary for the 'Requested for' field...

germc by Giga Expert
  • 13726 Views
  • 11 replies
  • 1 helpfuls

Resolved! How do I set Roles for a Record Producer?

I'm trying to select Roles that can access a Record Producer I want to have in the Service Catalog. I created the record producer from the the documentation  http://wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0 and it seems like it we...

Resolved! SOAP Insert via Excel VBA

Hi, I have had a requirement to create a new Problem ticket via SOAP using a VBA function in Excel as the trigger dropped on me.   I am able to get this working with REST, but I am missing something with SOAP.   I'm sorry, I don't have much knowledge...

rstimy by Kilo Explorer
  • 3022 Views
  • 3 replies
  • 0 helpfuls

Setting the Start Time for an SLA

We have client contracts in place that state that the Resolution Starts when the Response SLA has been fulfilled.  That is easy to configure as the Incident changes State from New to Open at that point.However, we also have a commitment to redefine ...

simonbourne by Kilo Contributor
  • 4174 Views
  • 3 replies
  • 0 helpfuls

DSL

Is anyone using the DSL functionality as part of the Release Application?

jmarkworth1 by Kilo Explorer
  • 1547 Views
  • 2 replies
  • 0 helpfuls

Bundling and Order Guides

Hi all,I am looking a more user friendly way to present numerous catalog items (generated from Product Models) to a user that allow them to order an entire department. We are currently using order guides to allow for the massive ordering, but with th...

Restricting specific records in a table using ACL

Hi, all. I'm just learning how to manage a ServiceNow instance, and I need help writing an ACL. I've created an application on a personal developer instance, and within that app, I've created and populated a few tables. The app is basically just flas...

ACL Config 1.png Deck ListView 1.png Deck RecordView 1.png
bfnessar by Kilo Contributor
  • 7414 Views
  • 4 replies
  • 5 helpfuls