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demo instances

does the demo instances of service-now changed their password and username? because I cannot anymore log in using the "admin" username and password. I'm using the instances in my service-now connector task

gil3 by • Kilo Explorer
  • 2915 Views
  • 4 replies
  • 2 helpfuls

Archiving Related records

Hi,I am just trying to archive incident records with related Affected CI's.I created a Archive rule, which works expected and archives incidents as per my condition.I have added new Archive related record rule and selected Reference as Affected CI's ...

iyyappan_3 by • Giga Contributor
  • 4534 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to secure a particular user to only come from certain IP(s)?

Currently, we have our environment setup to use IP Address Access Control to only allow users that are on our network.   We would like to open up our environment so people can get to it from anywhere, but if they are not on our network, it would requ...

bpippert by • Tera Guru
  • 4635 Views
  • 6 replies
  • 2 helpfuls

Resolved! configuration item owner approval on catalog item

Hello All,I am looking for some advice on how best to approach this, I'll try and explain what I am trying to achieve.I am trying to build a process where people request access to File Shares and the approval goes to the owner of that share.On the re...

Relating CLOSED incidents to problem

Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...

larsbager by • Tera Contributor
  • 4182 Views
  • 5 replies
  • 9 helpfuls

Resolved! Data import issue with SFTP file retrieval method

Hi  I am importing data from a remote file using SFTP file retrieval method. All the available data gets loaded except the first column, the same thing works when i use file retrieval method as Attachment & attach the file to the Data source locally....

KamranAftab by • Mega Contributor
  • 3323 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action is not showing newly created table

Hi All,I have created new extension table for cmdb_ci, now I am trying to create UI Action on the extended table, unfortunate I don't see the table name in UI Action table selection.any idea why the table is not showing?

varalakshmi1 by • Kilo Contributor
  • 3221 Views
  • 8 replies
  • 0 helpfuls

Reporting: Display number of days since state change?

We have developed a custom engineering change workflow. We capture the date when the workflow state changes. We would like to create reports that display how many days the change has been in the current state instead of the last update date. Can this...

perkinsarm by • Mega Guru
  • 3157 Views
  • 5 replies
  • 3 helpfuls

Assets are not visible in my asset module

Hi All,Some assets ate not visnle in "My Asset" module which are tagged in my name.Its available in "cmdb_ci" table (Computer table).Currently assets are in "Disposed" status is it the reason it is not visible ?When I am changing the status from "Dis...

Acquisition method

Out of the box, the Product Model record has four values in the "Acquisition method" field (Both, Buy, Lease, Purchase). We are thinking of adding custom values to this field and setting some specific to our needs custom business rules. Does anyone k...

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