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Resolved! Show watermark on INC Form

Let me explainWe would like to update Service now INC by starting a new email in outlook (not replying to a service now notification email that contain the watermark already)So if i could display the watermark on the INC form, that would allow the st...

CMDB Custom Attribute Creation

Hi All,We added all the custom attributes to OOB classes like port, service and circuits.. but there was a comment from servicenow that we should extend these classes as new custom class and then add the custom attributes there.. Ex. create a new cla...

Dynamically change target table in transform map

Hello,Is it possible to dynamically change the target table in the transform map at the row level?For example when importing data into CMDB, instead of importing into cmdb_ci base table, being able to specify at record level to which extending class ...

acirovic1 by Giga Expert
  • 3462 Views
  • 1 replies
  • 4 helpfuls

CMDB baseline comparison report

I would like to be able to run a report that compares two baselines and displays the differences between them. I have looked and can't find anything like this. Is there a way to do this?Ric

rhofing by Tera Contributor
  • 1955 Views
  • 5 replies
  • 3 helpfuls

Changing Task View

HelloOk so the problem now is that we have a lot of tasks assigned in my queue.However some are better labeled that others.   I need all the tasks to display the new starters name.For example the short description will say 'Notify Hiring Manager of e...

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paulsheraton by Kilo Contributor
  • 2276 Views
  • 8 replies
  • 1 helpfuls

ServiceNow License Counts

We are using the Fuji release and attempting to get a license count of the different user roles in Service Now.   Does anyone know how I can get this information?

Activity Formatter Help

I found that in one of the threads we can have the activity formatter in the UI page as you can see belowwith this script UI Macro<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:...

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malu by Tera Contributor
  • 2169 Views
  • 12 replies
  • 2 helpfuls

Resolved! Why Gliderecord's getRowCount is not giving accurate result?

Hi All,I'm trying to get the count of the number of features associated with a release. I have written an after business rule on Insert, on the rm_feature table with the below code:(function executeRule(current, previous /*null when async*/) {   // A...

Resolved! List view in UI page

Is it possible to bring up the list view in UI page. eg: we have a baseline module , after creating a new baseline we can see the list of entries for a specific condition as shown below is it possisble to bring up these list (CMDB Baseline Entries) i...

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malu by Tera Contributor
  • 7161 Views
  • 22 replies
  • 11 helpfuls

Resolved! Call ticket application

We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...

Rob Martire by Giga Contributor
  • 5704 Views
  • 4 replies
  • 5 helpfuls

Another Corrective Action question

Is best practice for ServiceNow to create your permanent corrective actions as a work task under the problem investigation or under a Known Error record?

markantony by Kilo Explorer
  • 2174 Views
  • 4 replies
  • 0 helpfuls

Resolved! Apply template using rest api

Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template":   {"link": "XXX", "value": "yyyy"}

sanjeev22 by Kilo Explorer
  • 4882 Views
  • 4 replies
  • 1 helpfuls

Cancelling Tasks

I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...

amatthews by Kilo Explorer
  • 2983 Views
  • 6 replies
  • 0 helpfuls