In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
Forum Posts
Resolved! How to Override Default for Requested For Field
The Requested for field is always set to whoever is creating the request (the person presently logged in). I'm trying to make it something different and all my attempts have failed. Ultimately, I'd like it to be the name of the person that is ent...
Import software usage SCCM
Hi,I'm setting up software asset management and SCCM is the source. I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated. Looking at the wiki, it says SCCM can populate...
Discovery tool alternative
Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...
Resolved! Will the [syslog] and [sys_audit_delete] tables be clean up by Service Now OOTB function?
We have a concern that, will the System Log table [syslog] and Deleted Records table [sys_audit_delete] be clean up by Service Now periodically, or will these two tables keep growth?
onChange Script (revert back)
Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...
On Time Cards, when is the time card 'Processed'?
On Time Cards, when is the time card 'Processed'? We've seen when the time card is approved, it can go into a Processed state or stay in an Approved state. Unable to see when, why, how it is happening.
Resolved! duplicate tag is generated in tag(Syetem definition-> tags) table
Hi,A tag is created with no owner and some label entries. It has a particular group specified.Now that tag is duplicated each day in tag table. Every day 3/4 tags are getting created with the same name in tag table(system definition->tags) and duplic...
Resolved! How to create a incident widget with custom filter
Hi all,I need to create several widgets that display incidents filtered by region. The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.Thanks in advance
Annotations Breaks
How do you show line break while using Annotation, For example if I want to number static information on a form
Transactions not being cancelled correctly
Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
System/server configuration of my servicenow instances required (CPU,RAM etc) for performance testing
I am looking for system/server configuration of my servicenow instances like how many CPU cores,CPU Speed,RAM etc. I have searched stats.do page and servicenow performance page but I am not able to find this information. Can anybody please guide me o...
how to debug business rule
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
Resolved! Dates on Imports Disappearing
Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Resolved! Excel import on field type currency
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
