I am trying to change the behavior of the Resolve Incident button:Right now, it changes the Incident status to Resolved AND closes current Incident form (back to the list of incidents).I want it to just replicate what would be the action of changing ...
Has anyone had any success setting up Affected CI Notifications from a change Request? We are looking to spawn an email to the customers of CIs that are affected by a Change Request after the change has been approved. I have copied the script from th...
I am getting the following message at the bottom of my list views for ITIL users ONLY. As a result the ITIL user doesn't see all the records in the list view. This is not happening for Admins."Number of rows removed from this list by Security constra...
I have a user field that I've created which I use to give each user record a unique ID as I have a lot of cleaning up to do to ensure to integrity of our user database - imported from our previous incident management application.Up to now I have been...
We currently use the Risk Assessment for Change Management, and would like to add additional criteria to the process. I'm not sure how to do this, or if it's even possible. In our current process, we have 7 questions, and a Threshold of Score greater...
I am building a Record Producer that would show a sequence of similar input fields one by one as the user fill them in. This is like filling a table: a new empty row appears after the previous row is not empty any more. To achieve this effect I am cr...
We need to be able to create an Emergency Change Request from an Incident. The problem is that we have several mandatory fields on the Emergency Change Request that are not on the incident. When a user right clicks the banner and selects "Create Chan...
Hi everyone,What I am trying to accomplish :When a user logs in with a specific role which doesn't have the ability to change views I want to set which view they see based on their role.Specifically we want to give our SaaS team the ability to view i...
We'd like to define WAN circuits in our CMDB. Is anyone else doing this...?The reason we'd like to do this is so when our network monitoring systems identify a down port, we can then identify which circuit was impacted. The network alarms contain a p...
Up till now we haven't been using the built in email client but over the holiday I decided to examine the functionality a bit more and it seems we have a potentially very useful tool here.The one issue I have is that I want to include a link to the o...
I would like to have the idea/advice from the community around the best way to model a firewall cluster.The idea is that the firewall cluster is composed of 2 nodes.Those 2 nodes have almost the same configuration apart from the asset mgt point of vi...
Is it possible to create in the employee view, for say a manager of a department to see all the tickets logged by employees associated with that department?
Prior to Aspen, there was the BaseLine update set which captured the out-of-box values for an update synched record the first time it was modified. This allowed me to review any entry in sys_update_xml against its out-of-box configuration. This funct...
I would like to ask if is it possible to set different number/field for different views?I found topic Customize column, but that setup of columns is for all views (system-wide).I would like to have some columns for one filter and different columns fo...
Hi,I recently had a business requirement to add a second process flow formatter on the Project form. Currently we have a process flow for Project 'State' values. The new requirement is to add a second formatter with the 'Phase' values under the exist...
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