All: We're implementing a new instance of ServiceNow and I need to modify the email templates generated during Incident Management. I have no problem accessing and adjusting the templates as an administrator but the person I want to do the maintenan...
Hi all, I have been trying to find a way to populate the RITM 'Assigned To' field with the Request's 'Assigned To' info. Basically when someone submits an order guide via the Service Catalog a request is created and the 'Assignment Group' field on...
Hello Everyone, I'm trying to implement a virtual cart which will collect the records from webservice and add all the records as a Item in the cart. In the Example at wiki only one item is added via script. while I am trying for multiple item. The...
1. What are the potential implications of changing the numbering system so that it display INCYYYYMMDD.0000 e.g. (INC20140925.0001)2. Please advise how can this be technically achieved. My thoughts are not to tamper with the OOTB functionality but t...
Hi there, I have created a gauge to permit non-itil users to add to their homepages, but am having an issue with allowing them to see historical records. I need to them to see not only their current active incidents, problems and requests, but also...
My company is going through the plan to implement SN. Can anyone provide me with feedback on how they implemented SN and what were the lessons learned?
Hello Everyone, I'm looking to integrate my instance of Service-Now with some of our vendors which are currently using Service-Now. The purpose is to move tickets back and forth and to enable my instance of SNOW to be the single source where everyth...
Hey Service-Now Community, Not sure if this is a feature within Visual Task Boards - for we haven't updated Service Now yet with any hot fixes, or if this can be done somewhere else within Service-Now. (Also - I wasn't able to post this in the Idea ...
We are preparing to integrate to Service-Now, and will be using LDAP to retrieve our user records. I've reviewed a few articles on how to detect disabled users in the LDAP process. Two methods are mentioned; Using a Separate LDAP process to filter ou...
Hi everyone !! How can I set the serial number field as a primary key in the table of hardware assets ?? To not enter two equal serial numbers . Thanks.
Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
HI I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to sh...
Hi, I tried closing task from UI button as follows task.state = 3;task.close_notes ='Request has been completed';task.update(); I tried using 'current' as well.. but results in no change. However, its not updating the task. What am I missing her...
Hi all, I've replicated the 'Change Events' Business Rule on the Change Task table to fire events for Change Task calendar notifications, however I can't get it to fire an event when the 'Approval' status changes. The rule runs perfectly for fields ...
Has anyone proven out this concept that was introduced in Calgary? I tried updating some out of box module records by only changing the active flag, which the wiki claims is automatically update_exempt, and I'm still seeing the updated/updated by f...
