Just a question I'd like to throw out to the larger ITSM community here. If you're a third-party call-center, or if you use a third party call-center, and pay on a per-request basis, how do you define a "billable request?" There are a lot of ways it ...
I am new for ServiceNow, I want to display UI page in catalog item I created. I added UI page in catalog a variable as follows:Type: Container StartVariable Name: containerOrder 350Type: UI pageVariable Name: add_rowOrder: 400Type: Container EndOrder...
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
Hi guys,I was just wondering if anyone had ever had the same requirements as myself or if anyone could point me in the right direction here. We have a requirement whereby if a user sends an email from a record using the email client the state of that...
How we can display a alert popup once user logged in and reaches the homepage.
I have a custom field of just numbers that is basically like an Invoice Number. This field is the primary display value for a table on reference fields, so it needs to be able to work with STARTSWITH queries. The problem is users want lists sorted by...
Hi,I am creating a In Bound action for Resolving an Incident. For which i need to find out whether the person is part of the group assigned in the Incident.This user value should be read from an email and search in the current group assigned in the I...
I have a request to convert certain fields to all uppercase. It looks like the toUppercase() function does not work on a business rule, and it's necessary to use a BR for this since a lot of the field data will come in through bulk imports. Does anyo...
Hi there,Although I can see how to find the currency of the currently logged in user I cannot seem to find any way of getting in a script the currency of user X where x is some other user.The reason I need this is so that each Approver gets the cost ...
I am looking for recommendations as to how call centers handle tracking their calls in ServiceNow. Currently, all calls that are received are documented as an Incident (we don't have the Problem or Change applications implemented yet). In the very ne...
Hi all,Having trouble with SOAP Message..Created a Inbound Service with Incident table as target table and i integrated SOAP UI 3.6.1..when i try to perform INSERT function its working fine.If i try DELETE,GETRECORDS,GETKEYS i'm just getting a Null v...
I'm trying to use a variable set to capture basic contact information (requested_for, phone, email) to apply to multiple catalog items. I want to be able to pass these values onto the Requested Item that is created (at least the requested_for). I cre...
Has anyone seen form sections disappear after committing an update set? We had to totally rebuild the incident form after we committed an update set, and it wasn't even against the incident table. I have seen this happen in the past, but assumed it w...
We utilize LDAP authentication via Microsoft Active Directory and recently we've been seeing an increasing lag in the time it takes to login not only our ServiceNow production instance, but non-production instances as well. Currently the lag is anywh...
I'm curious how other ServiceNow customers are measuring service availability, taking into consideration not only application availability but network availability, as well. The cmdb_ci_outage table does an OK job of capturing outage durations, but i...
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