Hi All, I have been working on change process where we have added custom remediate option at the approval level. Where VP of the department have option to approve, reject and remediate (If they need more information). Below is the wiki that I have u...
I was trying to use Angular in my ServiceNow instance -- starting with the example in this thread. Getting Started with AngularJS in ServiceNow I wasn't able to construct the URL proper to bring in only the active users. I tried: '/sys_user_list...
We currently have two instances and have gone live with Change as we're still working on Incident and Problem. I've noticed that only having two instances can be a little tricky as I can't just use dev as a sandbox to just test things as I often have...
Hi! I am calling a Calgary Scripted Webservice via an C# SOAP client to query several tables of our SN instance.Because of the size of the tables I splitted the SOAP-calls by using chooseWindow() within the webservice.the code in the webservice look...
Hi all I got this situation that I need to generate unique ID numbers for web services calls made to an external vendors system. The calls are made with data from the Incident table. Each call needs to have a unique ID that does not match any past ...
I'm trying to figure out the functionality behind glide.sys_reference_row_check. Having read the explanation on wiki, I understood all the words, but cannot understand the meaning of the phrase Can anyone bring an example of how system behaves diffe...
Hey guys.. I have been slowly building out a company service Catalog. ATM it is very rudimentary but the next iteration will be done better and will be more streamlined. Part of the process for me is to try to format the catalog in its presentatio...
Somebody deleted one group in production,we want to know the person name,how do we get thatThanks in Advance
I am trying to add the ability to "Cancel" a request from the Change request form. Issue, I am using the Cancel workflows upon cancellation business rule, and it works good to cancel all associated records, however, I am unable to find the method ...
Is there a way of removing the Publish button from reports?
Will adding "no_text_index=true" to the attributes of a collection dictionary record cause the entire table to not be indexed? I guess a corollary would be do dictionary attributes added to a collection affect the entire table?
Hello All, Currently I am trying to create a Technical Survey for multiple users to fill out. A few things I want to do with the surveyCreate detailed help text for questionCreate records for its own tableTrack Users progress on the Survey if they h...
I have been the only developer at my organization until recently. I have been in my role only a year and have experienced many issues with moving update set from dev to live (I only have the 2 instances). I have been told that I should open and co...
I'm starting to look at Business Services and their Service Offering records. I'm stuck on matching these SN records with the abstract ITIL best practices of Service Packages and Differentiated Offerings. The ITIL best practice says a "Service Packa...
Hi everyone, What if you need to grant read only access for audit purposes to a team or an user? How do you do it? Thank you.
