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email notification when LDAP connection is broken

Is there a way to generate an email notification when the connection between ServiceNow and the LDAP server breaks? We recently had this issue and I saw entries in the LDAP logs when the scheduled group and user imports tried to run:2013-07-08 00:00:...

pmendoza by Kilo Explorer
  • 1342 Views
  • 5 replies
  • 0 helpfuls

How to search knowledgebase from within a record producer.

Within a record producer I would like to add a link for our end users to search the knowledgebase based on short description. Ideally adding the KB icon at the end of the variable would be perfect but i don't know if this is possible. I know the icon...

Jan-Z by Giga Expert
  • 1057 Views
  • 4 replies
  • 0 helpfuls

Import Set transform map to multiple tables?

I have an excel spreadsheet that I would like to import. We have one field on the document that resides on a second table in SN. Is there any way to point this column to another table in the transform map? The option is there, but when I try it, I ge...

Blank column headers were found on import set

Hi all, I'm scheduling an importing set from a FTP, regarding the tests I did works perfectly, but the acid test is when I try to upload a the file provided by the client, aparently the xls file to import is generated automatically by a system and ad...

gustavo1 by Kilo Contributor
  • 1624 Views
  • 2 replies
  • 0 helpfuls

Hyperlinks in form fields

Being a new user, I was wondering if I can add hyperlinks to external douments in the body text of form fields. For example, if I am entering information into the description field of the Change Request form, can I add a hyperlink taking me to an ext...

Baggies by Kilo Guru
  • 4155 Views
  • 6 replies
  • 0 helpfuls

Executing UI Policy on text field change

Is there any way to execute UI policy on text field change. I have written a UI policy to check "Name" is not empty and the value entered is valid in "Execute if true" script. I have observed, this UI Policy executes only on form load and if I make t...

Pradnya6 by Giga Contributor
  • 9238 Views
  • 3 replies
  • 5 helpfuls

Display field as plain text (not in a text box)

I would like to display the contents of a field as plain text in the incident form and not in a text box. This is useful as our technicians use a click to dial plugin in their browsers. This plugin does not work with the numbers in a text box.I manag...

mfamphlett by Mega Expert
  • 1379 Views
  • 3 replies
  • 0 helpfuls

Automatic routing of incidents and tasks requests

Goal: Have SN assigned incidents and tasks requests, - automatically - FROM an established "Assignment Group" ("Technical Support") TO each group-member in a rotation scheme.Currently someone manually manages the group queue, assigning incidents\task...

fabios by Kilo Explorer
  • 1862 Views
  • 2 replies
  • 0 helpfuls

Server Response Time

Accessing "My Groups Work" module under Service Desk is taking very long to display result. I have investigated and observed that server response time is too high (~30,000 ms).Only one user is facing this trouble while others with the same role and c...

List View - Group By Automatically

When clicking into a module that is a 'List of Records', is there a way to have the list automatically appear in a 'Group by'? Rather than the user having to go in and right click the field and click 'Group by'.Example:Click 'View All' in Incident, a...

Rhane by Kilo Explorer
  • 5293 Views
  • 4 replies
  • 8 helpfuls