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Importing an XML file through data source

HiI am trying to import an xml file as an attachment through data source and when I choose xml from format field another field appears asking for 'xml path for each row'. The xml file which I am trying to import is a converted one from word file.Plea...

Workflow Request Approval - Return to Requestor

I have a basic workflow configured for Account Requests. The requestor submits a request through Service Catalog for a New Account. The request enters the workflow and is routed to the Service Desk for Validation as an Approval Activity. Presently, i...

workflow - stuck or stalled in an activity

We have a few approval levels for change management and a week or two ago several changes (not all) were stalled at the first approval level. It was approved, but never went to the next level for appoval. I realize I can cancel the workflow, but is t...

drichter by Kilo Contributor
  • 6306 Views
  • 8 replies
  • 1 helpfuls

Adding New Icon

Hi All,I tried to upload a new icon to Service-Now using the add new image option under system ui, but it is not showing up in the icons list. I also tried "upload file" under system definition with no luck. Can anyone pls tell me how do I add icons?...

UI view: need clarification

Sorry if my question is obvious. I'm a bit confused with the concept of UI view even after reading the Wiki page : http://wiki.servicenow.com/index.php?title=View_Management... (except that I wasn't able to view the Flash content) I just need to defi...

Deployment within Release Management

We are looking at the Release Management at the moment and I am coming to a point where I cannot find a suitable solution for tracking the deployment of a release.In our environment a "Deployment / Migrations / Rollout" of a release, tracks what is m...

apg1 by Kilo Explorer
  • 2866 Views
  • 2 replies
  • 0 helpfuls

Order Guide not saving data when going back using Describe Needs

I've created an order guide with a large number of possible options. If the user realizes in mid-process they need something else or that they don't need one of the items they've selected, if they hit Describe Needs to go back to the initial screen, ...

zachkenyon by ServiceNow Employee
  • 825 Views
  • 2 replies
  • 0 helpfuls

Awaiting Evidence and Awaiting Problem

1. What's the difference between Awaiting Evidence and Awaiting Problem?2. Which status could we put tickets Waiting Upgrade/Waiting Release/Enhancements? Basically we get issues that are fixed in future versions but we want to keep tracking them so ...

Make a field readonly in a business rule

Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.Thank you,Linda

lindac by Kilo Explorer
  • 10198 Views
  • 8 replies
  • 0 helpfuls

How to handle retiring Configuration Items?

We are currently seeing the need to retire configuration items and have found that there is no out of box functionality handling this.I would expect this to behave in the same manner as making an "Assignment Group" inactive which makes the "Assignmen...

Luciodv by Kilo Explorer
  • 5174 Views
  • 7 replies
  • 0 helpfuls