Hi, I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...
Hi All, I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...
Hi All, Is there a way i can tell who removed a role/group from a user? Regards,
Hi All, I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try { current.active = false; current.update(); ...
I have an excel spreadsheet which I am importing into ServiceNow. On the spreadsheet are two columns, one is the currency code (USD, GBP, etc.) and the other is the amount. In my transform map, I can map the amount directly to the currency field whic...
The system property glide.ui.update_is_submit is used in the condition for the Global Submit UI Action but it is not listed in sys_properties.list. Is there any available documentation on this property?
Client wants to set up the Mid Server on a Linux server under vmWare. They want to know the recommended vCPU count for this type of configuration? Here are their current CPU specs:processor : 1vendor_id : GenuineIntelcpu family : 6model : 45model n...
Hi, So there are a number of threads out there that discuss the Time Worked field available to the Incident form but I haven't found any yet that help solve my specific problem. It's not really a problem per se but more of a request. My customer wo...
As I was replicating part of our Incident form in the New Call module, I viewed the dictionary of our Closure Configuration Item field to look at the Reference Qual Conditions. They're basically limiting the CI choices to various classes. What is...
This property evaluates as true on any instance I run it on across multiple accounts.Is it used for anything? Is it supposed to be manually set?
Hi, We are sending out automatic emails for scheduled reports, and would like to allow users to reply to that email if they have questions or want to raise an incident about that report. When they reply to the email, Service Now ignores the email ...
Hello Community, Was wondering if those who are familiar with SLA's and reporting on them could help me out. Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...
I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290 I keep receiving an error when i place the code inside the HTML block. This is my first U...
Can I add UI macros to a form that is not a record producer? In the record producer there is an option to add UI macros but I do not see them on the actual form. I am trying to add an information area to a label. The available options that i kn...
LDAP is failing to import data. In the import log we see: Error during data load, skipping application module creation.
