Hi all, I'm relatively new to ServiceNow (1 month, and recently attended the Admin course). I have inherited a ServiceNow Instance where the Business Services Map is incomplete. It was my understanding, that the discovery process should populate t...
Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents. Type: RecordOperation: readName: Incident ourUser = gs.getUser();department = ourUser.ge...
Hello Team, Can anyone please let me know whether it is possible to include the wordings instead of numbers in Radio Button (Variable Type) in Surveys?
In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no lon...
What is the best practice for applying patches, hot fixes and upgrades. Are there people that never upgrade or on the other extreme does any one apply ever hot fix the second it comes out. I asume that neither of thoes are true, but I am looking to k...
Hi , Goal: to calculate incident opened in each month until the current monthQuestion: Can i use a dynamic placeholder( date ) in gs.dateGenerate() method. Details: I am trying to use gs.dateGenerate(placeholder for a date value) by supplying the...
Hello, Does anyone know how to restrict the visibility to only selected users (or a group) for a Service Catalog item variable field? My catalog item contains 2 variables: 1 that asks a question and a second that I'd like to use to store the XML ...
First post, be kind. We recently did a fast track implementation and go-live of ServiceNow. Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd lik...
How do add other locations to be displayed in a dashboard?
What symbol do i use with sysparm to utilize multiple values in my statement? the carot is "AND" but what is "OR"? This works ok with one value as my test but I want to query and bring back records for 250 users based on the specific login IDs.https...
We send our Anti-Virus alerts to Service-Now for automatic Incident Creations. We are now using a Cloud based product with is much more aggressive with reporting so alerts are now sent in real time. The problem is that the product is so aggressive th...
Have anyone worked on some integration between these two systems? can you please share your thoughts? Thank you.
I wanted to confirm, whenever workflow changes are made and new version is published, it gets attached to the new records only and old records still remain associated to older versions of workflow. Is that understanding correct?I also wanted to know ...
I want to try something, and not sure what the best approach would be. Today, we have all approvals for catalog items on the item level. But, we have complaints on the fact that approvers get many approvals for one Request.The current process auto-ap...
Hello,There seems to be some confusion surrounding a ServiceNow instance and the database(s) involved. Is the instance truly one large database with views or with all Incident, Problem, Release, Change, Asset, and Configuration management differen...
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