I am trying to access the name of the Service Catalog Item in a sc_task client script. I seem to be able to get the sys_id of the item with the following ... var item = g_form.getReference('request_item').cat_item; ... if possible I would like to get...
Hi,I have implemented some SLA's as per the requirement.But, sometimes when Start and Stop both conditions are met at the same time, SLA's are not kicking off.I am not able to resolve this issue.Can anyone help me on this?Regards,Youngistan
Hi,I want to delete a table and capture the changes in an update set so that i can move these changes to other instance. I tried do the same but the delete entries for the table are not getting captured in the update set. Is this the expected behavio...
Has anyone create a desktop icon (ico file) to rollout with a login script? Thinking the 'tick' of Service-now.com would be the icon image.Regards, Lee
I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...
At the bottom of List in ServiceNow UI, we could do bulk Delete — out of box. Is there a "recycle bin" kind of place, to recover records deleted by mistakes, for regular user? Thx!
It appears that "Extending a base table" does not copy the base tables fields into a new table, but literally extends (as in java class extends). note - I think the wiki is misleading for creating a custom table in section 3.1 it suggests extending a...
Since service request(Requesting for Info\Data Load\Report etc)\catalog request(Requesting for Access\Requesting for Hardware) are two different things,i think we should not be using Service Catalog to raise Service requests.Does service-now provides...
What is the best approach to setting cancelled incident tickets to Non-Active?
Hi,I have a problem with the list_updater role which allows to update selected or update all function. The user has the view on the application module "My Groups work" or "My Work" which displays all tickets assigned to the user or the user's workgro...
I would like to change the priority on a task based on the SLA. For example - Priority is 5 and due date is 10 days out. When I reach 5 days out (50%), change the priority to 3, 2 days out (80%)change to P2....I was trying to use the Default SLA work...
I've set up a list collector variable for the table sys_user_group; the catalog item will ask the user to pick groups that we have already defined in our instance. My question is what can I do with the data that is placed in this variable?I created a...
So... my managers want that "Time worked" field to appear for certain groups when they close their incidents, and they want it to be mandatory.However, they don't want it automatically counting. They just want a mandatory field to appear when they pu...
Hi All,This seems pretty simple, but I've been getting a run around in the documentation...I have a catalog variable set called short description that has one variable, short description.I want to make this variable become the sc_req_item's short des...
I noticed in the Aspen release there is a new field in computer called 'chassis type'. There already was a field called 'form factor'. They look the same. How should these fields be used? What's the difference in them?
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