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Resolved! Change Approval Workflow Issue

Hello Community,I am looking to get some help around this issue that I am facing in regards to workflows and approvals.==================HISTORY & CONTEXT==================When reviewing our change management workflows and building up our forms, some...

Normal & Retro Change ServiceNow Process Flow.jpg
rob_blakey by Tera Expert
  • 2493 Views
  • 2 replies
  • 0 helpfuls

Fixed IP-Address

Hello,  we are trying to integrate LDAP into ServiceNow or vis-versa... But I am unable to find informations about the "fixed IP-Address" ServiceNow uses to establish the connection. Any idea on where to find that information?  Thanks,Chris

wac by Kilo Contributor
  • 2185 Views
  • 8 replies
  • 0 helpfuls

Resolved! Database view not showing details in report

I have created a database view to join the Change and Approval tables. I then created an approval report but when I export the report to display the details the change details do not show. Is there a way for me to pull in the entire change record to ...

Questions about when I should EXTEND a table

I am new to ServiceNow & CMDB, & we are just implementing Fuji.   We would like to start by using the CMDB out-of-the-box.   After we use it awhile we will better know what additional information we want to track.   (1) Can I EXTEND the tables at any...

psenkow by Kilo Contributor
  • 2243 Views
  • 3 replies
  • 5 helpfuls

How can you decrease load times on large Catalog Items?

We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access.   It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...

Shane J by Tera Guru
  • 2529 Views
  • 8 replies
  • 3 helpfuls

Handling incoming email from an alias?

Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...

mike_sol by Giga Contributor
  • 2236 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business rule to display decimal value

Hi,I want a field F1 in Incident table which will store the value (F2 * F3) where F3 can be decimal upto two decimals like 356.87.What type F1 , F2 and F3 should be while creating is it String ?Need business rule to store this value.Can anyone sugges...

Resolved! LDAP / SSO Confusion

We just upgraded from ServiceNow Express to ServiceNow Enterprise.   Currently we are using OKTA to populate our users in the ServiceNow Database.   This also allows for signing in with their current AD Credentials.   I see this as 2 pieces though.  ...

rickburke by Mega Guru
  • 2156 Views
  • 4 replies
  • 1 helpfuls

HTML in an incident description field?

Hi Guys!I am in a middle of large Service now implementation in my company.As you all know Service now allows to enable html in an incident description field.I am interested in your experience with such solution.some people are warning me about this....

pawlak by Giga Contributor
  • 2007 Views
  • 1 replies
  • 0 helpfuls

How to add 'Active' Field on custom create table?

Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...

How to add five minutes to a date time field

We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...

restricting access to certain fields on a form

Hello,I have a requirement that the status field on the cmdb_ci form should only be editable by an admin. We have a role that allows general editing on this form with an ACL so I tried to create a UI policy to make the required field read only, but I...

Client and Server side validation practices example code

I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...

leslie8 by Mega Expert
  • 1278 Views
  • 2 replies
  • 0 helpfuls

Resolved! Copy Attachment UI Action

HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...