I created a Business Service called "Blah" and then associated some CI's to that business service. I now go create a new Change Request, set the date for about an hour for now and pick a CI that is tied to the new business service. When I click t...
Hey there forum...We are looking to add additional review for a change request that falls in a specific window or maintenance window. What would be the best way to process a "rule" to check upon submission of a change request if the Start Date and/ o...
I have inherited a large catalog with about 400 requestable catalog items with workflows and variables. I come from a service management, rather than development background, so whilst my JS skills are growing fast, I am still struggling to put fram...
Hello Everyone!!!!This is my project requirement that I am using the variable set - 'Requested For' in every SR. Exceptionally, in one SR, I have to change either its Label Name to "ID Name" or its Help Text that will lead to change in its behaviour ...
I have a workflow with a Create Task activity that is set to "Wait for Completion."I would like to be able to transition to a different activity based on whether the task was marked "Closed Complete" or "Closed Skipped". I was looking into the "Add C...
We are currently running SN Dublin. We are working through defining our servers with their Room, Row, Rack and Rack U on each CI.We want to avoid using Excel spreadsheets to show our inventory\rack space management. And with the information captured ...
When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...
Hi!I got a request to create a report on tickets assigned by certain user and in the same report I should also see all assignement history on tickets.If the ticket has been assigned by this certain userAll other users and assignment groups that the t...
I'm using Incident Alerts and On-Call. I have an On-Call schedule set up for the networking team. It's a group of 4 people who rotate weekly so there is always just one person from the group who should be notified.What's the next step to get this to ...
Does anyone happen to know which tables are used to store all of the required CMS data?The following have ben discovered, but after migration from one instance to another, it appears that I'm missing something: content_themecontent_pagecontent_sitesy...
Hi,Can anyone help me out with the following message in Service Now : The following fields have been deprecated and should not be used: groups, usersWe just upgraded from Calgary to Fuji version.One of our testers made the remark that he couldn't see...
Hello,Are "Duration" and "Business Duration" fields calculated out-of-the-box for "Change Requests" or that requires a customization?In the case of a customization, any thoughts on best practices on how these two values should be calculated?Thanks,Ma...
We have a business rule that closes incidents when a parent incident is closed however I would like the Assigned To field to be populated in the child record once the parent incident status changes to 8, currently it is not populated. The BR is very ...
Curious if anybody can help me with something that I figured out once before but have no idea how I did it. How do I make a group an Assignment Group? If I click on "type" from within the group the selection "Assignment Group" is not available. ...
Hello All, We have a service catalog with an "onboard a new user" item. This item takes users to a form that they complete and one of the fields is a reference variable to the groups table where they pick the squad (group) of which the new user wil...
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