An ITIL user has access to all the attributes of sys_user_group table when they run the report.However, if they run the report on the Incident table and dot walk to sys_user_group attributes to be included in their report, the values from group table...
Hello everyone, I have an issue to resolve with a client.For historical purposes, the client provided a repository within its infrastructure but the client cannot expose that repository, is there a way so that from servicenow it can reach that reposi...
Hello All,Can someone please help or point me to where to look? I have a form that has the following fields:Plan Period (Select Box)a. Thirty (30) Daysb. Sixty (60) Daysc. Ninety (90) DaysPlan Start Date (Date Field)Plan End Date (Date Field)What I a...
Customer requires tasks created based on the content of a field on a form in Service Catalog. For example : Form contains a field for region, we require a different task created for each region selected I have created an execution plan with tasks b...
Hello,I am getting an error "com.glide.script.fencing.access.ScopeAccessNotGrantedException: read ", Can anyone suggest me how to resolve this error.
Hello Team,Can anyone help me find the link to the ITSM Process Guide for Incident Management, Problem Management, Change Management, and Request Management? Thanks, Sunny
Hi Team,I have created one decision table where I have given input as a "country", "location", and "employee type" and I have set in results "type" as home or office according to all 3 inputs. Now I have to call the decision table from the script inc...
Hi, I have created the one catalog item and that catalog item need to submit the system automatically on daily for every 5 mins. I have written the below Scheduled job script and it's working as expected when i click on Execute Now UI action button ...
Hi,In CSM Portal, we have used "Service Portal Default Search Application" as search application AND "Service Portal Search" as "Search Results Configuration". When Searching with keywords in portal (Homepage Search) , It showing the number is not r...
Hi All,I have a requirement that involves creating a new quick message on the sc_task table. The quick message has been created, but for the recipient, I need to copy the user address selected in the list collector variable of the item to the 'To' fi...
I have a request from management to grant whoever is on the watchlist access to see the RITM they are listed. I was able to get the ACL to work a little, but it's not pulling in all fields. The attach screenshot is all I can see when I do a user im...
While trying to make some reports for reference and to be emailed monthly to management for reporting I ran into a problem. I think I must be overlooking something within the report as to how I should be doing this as the limitation seems for to sm...
I've been doing some research on setting the placeholder text in the comments and work notes on the incident table. I've tried the following client script: function onLoad() { var eta= g_form.getControl('work_notes'); eta.placeholder = "Internal IT w...
Hi all.When approving change management, the status of the approval is "Cancelled".When is this used?And what is the difference between this and "Rejected"?
Hello community members, I came across support article which talks about "Client-side code should not use DOM manipulation technique" in the resolution it is mentioned lookout for GlideForm api or other methods to fix this. So in documentation i fou...
