The order guide resulted in no items being selected for order

The order guide is only generated with an "is" operator on the filter condition > "department is RUL Admin & Tech Svcs".  When I change to any other operator such as "contains", I get the error "The order guide resulted in no items being selected for...

Not to allow to add role explicitly or inherited from group(role: u_aqcc_read)

I need help, not allow to add role(role: u_aqcc_read) explicitly or inherited from group(role: u_aqcc_read) while cloning. I mean cleanup script required.

How to increase 'Article text' box size in Knowledge Article

Hi All,I got a requirement to increase the 'Article text' box size in KB article . Is there any chance to increase the size 

Prevent attachment deletion after authorize state in change record

Hi, We have a requirement to restrict user from deleting the attachment in change_request table once change is moved to scheduled state and further. If anyone has implemented such requirement or if any pointers, Please share.Thanks in advance

Knowledge Stop Words

Has anyone found a way to identify knowledge search words that are approaching the Stop Words threshold? I can only seem to identify words that are already listed as stop words, but we'd like to be more proactive and review words/searches that are ap...

Assigned To Duration Report

I have created a report from the incident_metric table. On this report I have the Definition field filtered to Assigned to Duration and then the Value is filtered to the individuals on the team requesting the report. The report is working just fine, ...

Using the Service Portal (SP) for CSM

Can the Service Portal (SP) be used for CSM instead of the Customer Portal?Thanks,AJ

How to check string contains certain word in client script

Hi All,I am having location and location type variables in 1 catalog item. Based on location variable, I need to set location type variable(remote, onsite) choices in select box.I am writing an on change client script . Requirement is if location var...

when the direct link to a catalog item is shared with users, it displays the error message.

When the direct link to a catalog item is shared with users, it displays the error message. "You are either not authorized or record is not valid." if the user is not logged in. Is there a way if user is not already logged in, we need to redirect use...

ATF Usage in Integration tetsing

Hi Everyone,Can anyone explain how to use ATF(Automated test framework) in Integration Testing.  I have to use the ATF to test the application which is integrated with Service now . Please help me with the examples.Thanks & Regards,Haribabu.

I am not able to import doc file for creating Kb article

one big query or many small ones - on prem

hi, i am writing a widget on an on prem instance, my question is this - is it better to execute a large query once and populate a large array of the queried data or is it better to execute several smaller queries and populate a small array of the dat...

I am Unable to trigger the sc_task throgh flow designer after manger approves the request.

Hi TeamI am successfully approved the manger approvals through flow designer but I am unable to trigger the sc_task through flow designer after manager approvals.Thank you.