Resolved! Catalog item to manage O365 distribution list
Hello, Has anyone created a catalog item request to add/remove users from an O365 distribution list? If so, what is involved? Thank you, Joe
Forum Posts
How to hide Check Conflicts button on Change request table?
Hi All,I need to hide Check Conflicts button on Conflicts section in change request table. Please help me
email notification to send survey responses to the group once the survey is submitted by user.
email notification that will send when a survey is submitted with certain answers. In the email notification, I would like to put the all survey responses.
Resolved! Is there a way to restrict the attachment on ritm to only for requester and assignment group
Hello Experts, Is there a way to restrict the attachment on RITM so that it is visible only to the requester and the assignment group If possible can anybody help with the method or the script.
How to Revert the change to New without using change model
Hello All, I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i c...
Resolved! In scripted Get API we are sending the sc_task catalog item description but it contains HTML text
Need to send the catalog item description from sctask table,that is being sent as below but we need to send without HTML tags i.e plain text "cat_item.description": "<p>Review has been configured.</p>", Need to send above as "cat_item.description":...
I can't see the fields in the drop down of my source field table
Hi All , I have a table transform map on target table = incident , I have two fields impact and urgency which are available on the UI side , I am trying to map these two fields (Impact and Urgency) on the API end as well . I am trying to do field map...
As per the "On-Call: Assign by Acknowledgement " workflow , On call schedule is not working accordin
Description: We have OOB workflow "On-Call: Assign by Acknowledgement ", it is not working as expected.We have on call schedule (On-call schedule - First Shift UKEGLBQLKASG) and three people are part of the schedule. As per the On call schedule, firs...
ACL to hide fields .
Hi All,I have created an ACL (Access Control List) and set the operation = 'read'.The requirement is to display the 'short_description' field for the 'cab approval' group while hiding it for users outside that group. I attempted to implement this usi...
BR Query for Table Restriction when user is given a specific role
I'm seeking assistance with creating a restriction in BR Query to control access to a table based on pending ticket assignments. Here's the scenario: We aim to restrict users with a role ("restricted_itil") from accessing a table if they lack any pen...
Resolved! Trouble understanding how to set variable values for a order guide in ATF
I'm automating order guide item. There are 3 steps in this particular order guide item- Describe Needs, Choose Options, Summary.1.Opened an order guide - Checked on the preferred option and2.Navigated within order guide - to 'Choose options' step3.In...
Reference field showing different date/time in list view and form view
I have created a new Cab date (reference field) on change form and reference to "Cab_meeting " table. In Cab meeting table "meeting start time" field made as display true for displaying meeting start dates in reference field and it is showing all the...
Seeking Use Cases and Examples for ServiceNow Development Components
Hello everyone, I'm eager to deepen my understanding and practice of ServiceNow development components like Client Script, Business Rules, Script Includes, and UI Actions. Could you please share use cases (of all levels) or examples where you've effe...
Check if Change is approved or not in catalog item workflow
Hi Everyone, I am building a catalog item for server build. When request is submitted, it creates a catalog tasks once its marked completed, It creates a change request. Change will be moved for approval and based on change getting approved/rejecte...
Incident ticket - show a restricted list of Category selection based on assignment group
I want to show a limited list of Category choices when a specific assignment group is selected. show only categories that are for an assignment group to select.If assignment group contains 'ACSES' only allow the following Category to be selected: ACS...
