Multiple attachment
In record producer why multiple attachments are coming instead of adding only 1 attachment there ?
Forum Posts
How to push multiple email addresses separated by comma in a free text field from RP to watchlist?
Hi experts,I have an record producer when submitted creates a customer case, when this case is created an Incident is created using BR where this customer case is the parent.Now, I have an requirement to add a Free text field in the record producer, ...
integrating slack and servicenow using Integration hub
1) if you see the 1st picture I created a flow using Spokes I created workspace as well in slack so the problem is like I'm not getting the message which i have given in the flow to stack after testing I shared a results can any one help me what is i...
Unable to view the filters to edit when clicked on 'edit report' or 'view report' ui actions.
As a user who has all the report related roles (report_admin, report_alias_admin, report_global, report_group, report_publisher, report_scheduler, report_user, report_viewer) when clicked on the 'Edit Report' or 'View Report' Ui actions on any of the...
Copy all fields from one table to another table
Hi All,We are creating the custom backup tables to store the data.We are creating the backup tables using script on certain conditions. What we want is to create all the available fields from source table to backup table as it is.e.g We have incident...
Change approval polices - group auto approval
Hello,I'm looking to auto approve a group approval using change approval policies. I see there is only one option to approve of reject which is the user. Please guide me in auto approving the group approvals using Change Approval Policies.
Resolved! Scope does not have access to table sc_task in flow designer
Getting 'Scope does not have access to table 'sc_task' while trying to create new task in Flow Designer I have also tried creating cross scope privileges to write from source application to target app in my instance and it still does not work. Any...
Disable delete option in form templates
Hi Team,To create incident quickly we have certain templates created and shared with the group. When a template is shared to specific group, all members have the option to delete the template. Because of this most of the templates being deleted by mi...
Show variables in variable set only to single specific catalog item
Hi All,i am having a variable set in some scope, but i want to use that in global scope for 1 catalog itemin the variable set i want 3 variables should only be visible for 1 specific catalog item and also i need to show and hide them based on that ca...
Resolved! Auto resolve incident after updating additional comments
Hello, I am looking for a solution , where incident should be auto resolved when someone from incident assignment group make a update in additional comments. If no additional comments updated, incident assignment group members should get reminder ema...
In Additional comments it goes to activity part and in activity it should be like Requested Comment:
Hi All, I have below requirement... in the form there is one button called requested when ITIL user clicks on that button at that time Additional Comments is mandatory, when user add wright some comments in Additional comments it goes to activity par...
encrypt/decrypt data by using crypto graphic module
i have requirement i am working for encrypt and decrypt data by using var op = new sn_kmf_ns.KMFCryptoOperation("global.sj_cm","SYMMETRIC_ENCRYPTION") .withOutputType("STRING").withOutputFormat("FORMATTED"); var cipherText=op.doOperation("hi"...
Redirect catalog item native URL to Portal
Hi Team,Please help me!!!when we click on try it button on catalog item that URL need to be redirect to portal URL.
Resolved! build description filed will the name of a user selected from the form
How do It covert contact_person (Reference using sys_user)after selecting the user, the contact_person variable has the sys_idHow do I load the name of the user and not the sys_id into the description field of the record I am trying to create if (...
Auto refresh Impacted Services
I want all the impacted Services of a change record updated automatically every time there is a change in 'Affected CIs' or 'Business Service' so that I can identified the impacted Areas and Notify correct product owners about the exposure to their S...
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