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Resolved! Cancel button on Record producer

There is a Cancel button on record producer which appears if we select the "Can cancel" checkbox.I want the user to be redirected to a certain link when the "Cancel" button has been clicked. So far I have been unable to find from where the code of th...

sidarth by Giga Expert
  • 4729 Views
  • 17 replies
  • 4 helpfuls

Resolved! SLA

Hi All, Kindly help to understand how SLA task should ideally be calculated for Problem tickets when a Problem gets reopened and reworked to provide fix. Thanks

SaswatiC by Tera Contributor
  • 1857 Views
  • 8 replies
  • 3 helpfuls

Default Calendar View to Day instead of Month

Greeting!This is a similar question to:https://servicenow.box.com/s/stqg80g3wlx04gu9on4ddrui147yp24h I'm looking to see if the Default Calendar view can be changed from a Month View to a Day View for specific reports.

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mauricio23 by Mega Expert
  • 4302 Views
  • 8 replies
  • 5 helpfuls

Edit OOB Article Expiry Event

I'm looking at setting up the notification for upcoming knowledge article that are going to expire. At the moment the OOB event for expiring articles runs on the 1st of every month but the articles it picks up are for the following month so for examp...

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Resolved! Populate location based on caller's field

I tried populating location field using g_form.getReference() it worked. but I am not able to achieve it using GlideAjax. Kindly help.

renu8 by Giga Contributor
  • 5262 Views
  • 17 replies
  • 10 helpfuls

remember user to login

Hello everyone, it happens to me that I activate the remember me checkbox but when selecting it it does not save username or password, does anyone know what property it is so that the username and password are saved when logging ingreetings

Erick15 by Tera Contributor
  • 439 Views
  • 1 replies
  • 0 helpfuls

RITM Reopen button not working as expected

Hello All, I Created a custom widget and Mapped in Standard Ticket Configurations of sc_req_item Action Widget. Widget Details: var table = $sp.getParameter("table");var sys_id = $sp.getParameter("sys_id");// Valid GlideRecord    var gr = new GlideRe...

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Return colums from reference lookup

I dont wanted the created on field to show in my selections that are returned from  Variable Attributes ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user,ref_ac_columns_search=true,ref_ac_order_by=user   

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Bret Smith by Giga Guru
  • 590 Views
  • 5 replies
  • 0 helpfuls

Want to create %usage report based on field value

Dear Community,I have some field containing the number values like and I want to make %age report based on the number field values, for example in Linux Server record I have field called Ram and I want to calculate the total usage in %age, need your ...

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Community Alums by Community Alums  
  • 455 Views
  • 3 replies
  • 0 helpfuls