Hi community, I have a requirement that if we select the Caller in Incident form and the user is VIP, then we see VIP Badge and color seems to be red. Same we have to implement for the Requested Item form. Can anyone help me in doing this configura...
I am trying to figure out how to change the message that appears whenever a new record is inserted into the Incidents table using the ServiceNow Portal. Can someone please assist with this?
We are looking for industry best practice regarding ticket escalation/de-escalation specifically around NOT sending tickets back to tier 1. Looking for a source to reference...maybe ITIL and HDI.
Users are receiving a "user not authorized" error when trying to start or end sprint in the agile board. Any fixes for this?
I have a 5 business day SLA on sc_req_item table. I know the SLA is configured correctly as I set the due date based on the SLA definition. When we look at the in the sc_req_item_sla table it displays a Business Elapsed time of 4 Day 9 Hours 46 Minut...
Hi,We have a requirement wherein we want to modify the X axis of the report. So far we have a graph showing aging tickets greater than 2 months but we need to differentiate among those tickets like tickets age from 2 months to 3 months , 3 months to ...
Hi, We are facing issue with flow designer we have created request flow for mappings of data, but the issue is sometimes flow gets triggered sometimes its not means the mappings are not working sometimes. we have checked properties & kept it as syste...
Hello Team, I would like to create an appoinment through incident from the Native UI instead Workspace. I have added UI action button in Native UI but that's not working. Please help. Thanks
If the Assigned to is Inactive, then make the assigned to as blank.Need this for all the Open Active tickets including Incidents, tasks, Problem, RITM's Can you please help me achieve this. Do we have to create a Flow or it can be done using BR.Pleas...
Hi All, Can someone please help me on the below query. 1.Can we connect ServiceNow to Database connectivity. if yes how?2.How can we fetch the particular message (like short description) from the job response (JSON response) through the flow designer...
Hi All, i have a requirement that whenever a user is marked inactive in sys_user table, 1. we need to check open incidents, tasks, problems and assign them to the group itself(make assigned to blank) 2.For any applications/CI where user is a owner/...
Hi,The organisation I work for have decided to have a Pre CAB and therefore have an extra Approval step for 'Pre CAB', as well as a separate 'Pre CAB' Cab Definition. So the workflow for a Normal Change is New > Assess (Pre CAB Approval) >Authorize (...
On the table, once click on "Approve" button then E-Signature pop will display and need to enter username and password. Can we do this scenario in ATF. Can anyone please help on this ATF possibility.
In a custom table there are two fields field1 = naveen and field2=sasi are inserted one month back and recently 2 days same fields are inserted with same field values in the same custom table then remove the if the duplicate records are found and rem...
Hi Team, We have a requirement to add Risk assessment form link under the related list, right now we have risk assessment under related lists, but we are looking to get this option under related list. Current availability We need Risk Assessment und...
