Configure Service Operations Workspace
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
Forum Posts
Difference in date time parameter data fields on ServiceNow
There is a difference between date time field. We have our system time zone on Europe/Paris, but the backend value of any date/time field is showing on UCT time zone, for which we are facing issue on integration as on the JSON payload it is taking UC...
Unable to see incidents related to email while searching in global search
As i am able to see incidents related to email while searching in global search in this attachment but for one of my another instance i am not able to see like this.So please provide any solution. Please go through the attachment.
Remove the approvals from the contract workflow
Hi all, Does anyone know if we can remove the approval process from the Contract Workflow?
Report (Integration)
Hello Everyone, We have a requirement in the report. It will contains four columns: user name, RITM number, tracking number(variable). And the tracking status. However, whenever a user clicks on a tracking number, it must retrieve the tracking shipme...
How to get total value of survey when survey submitted
I want to display total value of survey , means if there are values as very low, low ,high , very high, want a total countBelow is the script but not working correctly, Please help! var test = new GlideRecord('asmt_assessment_instance');test.addQuery...
single on call calendar for multiple assignment groups.
Newbie here. I have several assignment groups that have the same staff assigned. Each of these are being added to on-call which leads me to recreating the same schedule for each group. How can I have multiple assignment groups point to a single on-ca...
Resolved! Task to be created when anyone of the previous task is closed complete
I have created a flow to create 2 catalog tasks and any one of the state is closed complete then a new catalog task has to be created but it is skipping the step and the flow is ending Execution:
parallel group /user approvals are not working in Flow designer
Hi Team, We are working on multiple parallel approvals on user and group level in Flow designer, but it is not working as expected.We can be able to display multiple groups in parallel but when we approved one user in particular group then another gr...
Is there a way to send a communication email to all end users allowed to create incidents on Service
Hi,Is there a way to send a communication email to all end users allowed to create incidents on ServiceNow?Is there any way to achieve this@Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisar...
Hyperlink in script of flow designer
Hello Everyone, We have used "post a message" slack action in the flow, which will send the message into slack channel. However we need to add hyperlink into message. I tried many different ways which I found on community, but nothing is working all ...
Use Case- How to enable audit for a table
Use Case: We recently received a request to enable the audit for proc_rec_slip_item tableResolutionGo to Dictionary Entries table.Search for the table name.Set the Audit field to 'true' for empty column name and type as Collection. Result For mor...
Phone number validation on catalog form
Hi , Phone number validation on form it should contains only numbers with - and + How can I achieve this one from regex? Thanks
Approvers unable to see related list data on change form but they can read if they navigate to list
Hello all,I would need the approvers to read the data and have added approver_user to read acl, when they see in the list the data is vsisible but when they see the related tab in change form the data is not visible.Please help. Thanks & Regards,Kav...
Propose Major incident Option should not available for P3,P4, and P5. This should available only for P1 and P2 incidents. How to achieve this ?
To achieve this We have to write condition in MajorIncidentTriggerRule script include which is extended by MajorIncidentTriggerRuleSNC OOB. Can anyone please let me know that how to give the condition for if not P1 and P2 return False ?
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