Hello, I am using DemoHub app to prepare for a customer demo for Now Assist for ITSM - Live (Washington).I am using a partner demo instance, where I installed the DemoHub app, and completed all the steps for the required demo. In the meantime, I requ...
Hi,In ATF while attaching the file it is showing this failure step please advise why? Please help me out why this failure message. Thanks,
Hi,In ATF how can i click on "Add" button mentioned into the screenshot. Please find the below screenshot: Please help me out how can we perform this by using the ATF test steps. Thanks,
Hi,By using the ATF i want to attach any file in the below mentioned screenshot please help me How? If it is not possible through then is there any work around please help me out on the same. Thanks
Hi All, I have below requirement....in report I want to show Assignment group is HR in condition and in witch if any incident have child incident then it should be also populate. please let me know what to do. Thanks & RegardsKP
hi i am trying to make use of the following commands to create interaction var facade = new sn_walkup.ExtPointUtil().loadExtension("InteractionFacade");facade.createInteraction(. is there any documentation on the facade command >?
To create a schedule job that runs on every monday and trigger the reminder notification (TO Reminder notification) as -1 week from created - we should sent it to Tech owner,2 weeks from created - we should sent it to Tech owner,3 weeks from created...
I am trying to implement a feature for Service Offering. In the incident form, the assignment group should be automatically populated from the support group of the service offering. When the service offering is changed in an incident, it needs to che...
Hello, We want to create a 3 way comments sync.If the additional comments are updated on the REQ then they should be cascaded to RITM and the SCTASK.If the additional comments are updated on the RITM then they should be cascaded to REQ and the SCTASK...
Hello Team, I would like to know, is there any other recommended KPIs for Vendor Management apart from the out-of-the-box. It might differ from each customer but is there any common recommendation on KPIs for Vendor Management. Some OOB KPIs obser...
Hello All , I have an UI Action button which Generates Session Key from beyond this Works well on UI but not on SOW Workspace , I see in the script they used glide dialogue window but seems it is deprecated I tired with Glide Model but it is not work...
Hi,I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned...
I am trying to update the field value in the table. Whenever I update the field value it is showing correctly in form view, but not displaying correctly in list view. It is showing previous value not correct update value. Please your inputs are much...
When new request is created it approval state is in approved instead of requested.When i create a new request it is showing the approval field is approved. I didn't changed anything yet.please help me on this. Thanks in advance ,Nandhini
Hi All,I'm trying to build Enhancement Requests Flow Designer process to trigger flow when record is created or updated and state is Open. I now need to set states for each Enhancement as follows: Set "Awaiting Info" - If Due date is past 10 days. S...
