Resolved! Now Learning - Voucher
How do I prove on Now Learning that the company I work for is a partner and get a voucher for the CSA course?
Forum Posts
Attachment was excluded from this email because the attachment has an invalid content type
We are sending the Attachments in the email Notification that are present in the record through include Attachement option in the Notification. But in the logs we are getting warning like : "Attachment 'Sample.docx' was excluded from this email becau...
Resolved! Metrics on KB Articles
Simple question...is there anything that tracks how many times a KB article has been opened and when? TIA for any information you can provide.
Need to update reference field by using background script
Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...
Resolved! UI Policy or UI Action
Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Trigger notifications on specified user
Hi,I have a requirement where in I have created a workflow and used a notification card such that a notification has to be triggered to a specific person I have defined within workflow.But notification doesn't seem to appear , when I try to impersona...
Resolved! Get Cost Center Field to automatically populate
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
i want to import some records tags but its not insert in target table
Hi All, I want to import some record tags but it's not inserted in the target table. how can I achieve this?note - tags-otb column- sys_tag thanks
Why problem remains active true despite changing the problem to closed ??
What makes problem still in active state despite problem state is closed.Pls give me your suggestions!!
HI All
Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem Thanks ADV
Old priority values are not showing in report or on tickets
Hi All, We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from vie...
Difference between Child Incidents and Incident Tasks
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Unable to create cross scope privilege from global to customer service
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
Busi rule is not Executing on the change table, when the changes are created by the system.
I have created the after insert BR to update the owner group to other one. But that businesses rule was not executing even though the all the conditions are met. That was executing when i created the change request manually with the same conditions...
