How to populate the all variables of submitted catalog item in the notifications
How can I populate all variables in the notification from the submitted catalog item. I tried updating it with email script but the variables are not getting populated.
Forum Posts
Attachment field in record producer logging double work notes
Hi Everyone,I have encountered with an issue that when we attach an attachment in a record producer it is showing two attachments on the work notes how can we restrict this behavior in ServiceNow can anyone have an idea or encountered the same before...
populate sub category choices for different language based on user language session.
in Record producer - subcategory choices on service portal is available for 2 languages , and for other user languages the subcategory choices is not showing up. i want to set sub category choices in english for the users for other language. so they ...
Manual close of incident state based on assignment group
Incident's assigned to the 'x' and 'y' groups should not follow the Incident Auto-Closure property and should remain in Resolved State until manually closed .For my incident table there is one property enabled which auto close incident after 12 days ...
Change Management workflow editor vs flow designer
On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...
What are the roles required to view subscribed articles
Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...
issue with catalog item meta search in portal
Hi Team, In a catalog item, we have configured the meta as "change,name change,change name,name".If we search with any of the meta data in service portal in our non-prod instance its working as expected. But in PROD, it's not working if search with t...
Resolved! Line breaks nor sending through Rest
Evening all, We are trying to send through multi line descripts and work notes through a rest integration but it is not landing with the breaks the other side. Script and screenshot below. Any help as always, most appreciated. description = current.d...
How to add 28 and 30 days to date type variable based on other variable choices in Catalog Item
Hi All,We have a catalog item, it has two variables. One is date type variable and second one is choice type variable. We need to populate the date type variable with1. 28 days from today date when choice value is critical from second variable.2. 30 ...
How to use 'catalog variables' in conditions or adavanced conditions on email notifications
I have written my Notification on sysaproval_approver table. So the catalog variables on RITM table. I am not sure how can I add catalog variables in condition or advanced conditions. Just assume the catalog variable 'Access' is a Type of Select Box ...
Metric - Time to Assign (with ability to measure performance per group)
Hi, Governance is asking to be able to measure the avg time to assign a ticket, any time it is unassigned during the life of the ticket. Having a few issues. The "assigned to duration" Metric captures this, but: - it does not capture the assignment g...
How work Max Length for String fields when importing data
Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A, >16 character can be imported, but at Instance B a...
Unable to allocate a Resource Plan
When creating a Resource Plan from a Project task we are getting the following error:"Cannot create Requested Allocations as there are no working days in the schedule for the plan date range"Although the RPLAN is created there is no Requested Allocat...
display RITM instead of REQ on Service Portal header menu with details
I am needing to display RITM's in my_requests page on the portal instead of REQ however I also required more information as well e.g. short_description (from the variable)
Create a change for all computers - which CI to select ?
Since there are many computers in CMDB, if a change is created that would impact all computers, which CI should be selected ? Each CI is a unqiue computer.
