Move Knowledge blocks from one instance to another
Hi Team, Is there a way to move the knowledge block from one instance to other?If not what is the general process in terms of having knowledge blocks in different instances?
Forum Posts
Resolved! Autoclose Case after copy to Incident
Hi, i have a problem cause I prepared a button form the 'burger' List on Case form as You can See Below:(DK INC) This button will copy all data from Case to new created Incident, and it's working properly.I have a code but I want to also change the s...
Transfer Order Line not showing field when creating
We are pretty much OOB on asset management. We use Serial Numbers as our unique identifier instead of asset tags. My question is, when I create a transfer order and then click on NEW transfer order line, I select the model and then asset. It works gr...
Populated field in a report is exporting as blank
Hi all, I have what I assume is a simple issue that I just can't work out.I have a report based on the sc_task table and I have dot walked to the sc_request table to pull in the 'Requested By' field (it's a standard reference type based of the sys_us...
Resolved! work note after RITM state change to Closed
Hi, I want to add auto work note if RITM state changes to closed, I am able to achieve through the business rule.If there are multiple SCTASK after work note is posted automatically the state changes back to work in progress from closed. And if singl...
amazon connect contact history
how to store and display amazon connect contact history in ServiceNow.
I want to change all cancelled survey to Ready to take state from backend please
Hi All, My Exit survey has been automatically cancelled because Assessment duration is 14days now I will increases this from 14 to 90 days. but I want to change all cancelled survey to Ready to take state. from backend please let me know how to do it...
Resolved! Report that shows duplicate survey's
How can I create a report that will show me when a single incident has multiple surveys. This was my only option as a related list but this isn't what I need because it shows no records and there are at least two incidents that have received multiple...
How to set variable value of MRVS through Record producer script while creating a RITM?
Hi,I have created a record producer which creates multiple catalog items. I have used the cart functionality. In one of my catalog items there is MRVS, I want to set one of the variable values for that MRVS. That variable is List collector and while ...
Resolved! how can we assign selected group(current) as assignment group in SC task
Hi I am trying to assign below selected group in SC task as assignment group , how can we use current one as assignment group Thanks in advance
Sort list of records alphabetically
Hello All,1] We have one list type field 'Goal' on the Demand table. This field refer to Goal[goal_list] table.2] We have created few record in the above table. (added below values in the Short Description field) e.g. E1 TEST GOAL C1 TEST G...
auto populate Employee Title, Employee Email ,Employee User ID, Employee Department
Hi , If I select employee name in service portal , how can we auto populate Employee Title, Employee Email, Employee User ID, Employee Department, Employee Manager, Manager Email Thanks in advance
Resolved! Vancouver - catalog item ootb attachment mandatory in certain cases
Hello guys!I'm having a bit of an issue with making the ootb attachment of the catalog item on the portal mandatory depending on the answer to another question.I tried these methods but didn't work: document.getElementById('') , getSCAttchmentCount(...
Service Now to consume third party API tocken (integration)
Hi All,Currently, we are using transform map integration to insert data into table. Third party has asked us to hit their API and they provided their access tocken so that data migration happens automatically. Can someone please let me know how this ...
A Group is missing from shared reports of a dashboard
Hi All, I am having issue with multiple reports in a dashboard missing an assignment group to which the reports were shared. I am not able to figure out how it is removed. Is there any way we can check who updated the sharing setting for reports/ das...
