ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How can I create a scripted filters on user table.

Hello experts,I want to create a scripted filters on user table for showing user which having the "Itil" role.I have taken the help from https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/using-lists/task/t_ScriptedFilte...

Chandra18_0-1713435829869.png
Chandra18 by Mega Sage
  • 1696 Views
  • 6 replies
  • 0 helpfuls

Resolved! Set Manager name based on selected user

Hello everyone, Please I need your help, I have 2 fields one called "Requested for (requested_for) and another one named "Manager Name (manager_name)", The idea is that when the selected user changes, the manager changes as well,  this is the script ...

jesusnava by Giga Expert
  • 5448 Views
  • 23 replies
  • 8 helpfuls

Saving a form without providing mandatory fields

I have a field - "technical owner" on a form and whenever  the technical owner clicks on save button , system should save the data and not check for the mandatory fields even when they are not entered. 

gayatri38 by Giga Guru
  • 1207 Views
  • 1 replies
  • 0 helpfuls

g_scratchpad in catalog client script

Hello All, I was going through onSubmit catalog client script code written by a developer. I found that "g_scratchpad" is used in the script. I want to know what is the use case of "g_scratchpad" in catalog script. If anyone have any idea please reve...

Sourin1 by Tera Contributor
  • 5640 Views
  • 8 replies
  • 1 helpfuls

Resolved! Change Management and Dynamic CI Groups

after creating a Change Request and selecting a Dynamic CI as the configurtion item, and hitting save, should the Affected CI tab at the bottom of the change request "unpack" all of the CIs associated with the dynamic group have it listed individuall...

craigrowlson by Tera Contributor
  • 2948 Views
  • 4 replies
  • 1 helpfuls

Problem GlideModal for onAssess , onFix and other

Hi Everyone, I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);" in...

find_real_file.png find_real_file.png
Tadz by Kilo Sage
  • 5625 Views
  • 10 replies
  • 9 helpfuls

Resource exchange request fails

Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...

Schedule a Meeting Using Catalog Item variables

Hi Everyone ,I am trying to schedule / block a time in users calendar which they have submitted via catalog Item.The challenge here is we need to make start and end time in the following format DTSTART:20220304T055406Z & DTEND:20220304T062406Z in the...

Vignesh8 by Tera Contributor
  • 1413 Views
  • 3 replies
  • 0 helpfuls

How to remove HTML Tags

Hi Team, I need to copy the html field to another table with string field. It copies but with HTML tags and I have around 20k records . Please help how can I remove the HTML tags. Thanks.  Thanks,Karan

KARAN24 by Tera Contributor
  • 4505 Views
  • 4 replies
  • 2 helpfuls