Hello,@Dr Atul G- LNG @Ankur Bawiskar @Maik Skoddow I have scenario where I have one custom table it contains diff. request . Each request has 25 task. Each task is creating from diff. application / service. It means they all have diff API call. Bas...
How to retrieve records based on users timezone in rest api query?..when i am querying I am getting data based on gmt timezone but as per requirement query should work based on users timezone.How to achieve this..thanks in advance...
Hi SNC, We are using Virtual Agent on our portal and VA is showing the "Live Chat Wait Status"/ "estimated wait time" when the conversation gets transferred to a live agent. This happens within a custom topic that transfers the user to a live agent b...
Hello,i have a lookup variable which has country data (like: australia, england, china, etc),i want to set these lookup values based on the logged in user country location. example: if requested for country = (India IN), then the variable (what count...
Hello Experts,I want to implement the below scenario.Deactivate standard change templates from the table [std_change_record_producer] if it has been not used in the last 3 months and no standard change request has been created using this template in ...
Hello Community! I am having a bit of an issue with Global Search, agents need to be able to find old closed out Catalog Tasks and even Problems, however when searching, a filter is auto applied to say active = true (Image 1) and does not show inacti...
I have the following request from one of my fulfillers: Is there a way I can see a list of all incidents that I am following? I've done some digging and think I have part of the answer. I should be able to join live_group_profile and live_group_mem...
Hi Team, Can anyone help me in correcting below script to satisfy the logic - onchange client script - on change of CI fields - supplementary approver and business approver should auto populate based and user can even edit or remove the autopopulate...
Hello, We have two Chat AWA Queues configured under the same Service Channel.Once queue accepts all inbound Live Chats (routed from Virtual Agent).The other queue accepts live chats based on specific criteria on the end-user profile (VIP flag + Locat...
We are going through a rebuild of our ServiceNow for our org. I wanted to see if there is any feedback on the use of Request Management as part of ITSM vs Demand Management as part of SPM/PPM/Agile. How did you define the boundary between the two to ...
Dear Experts, Greetings for the day I am trying to implement an alert message while trying to click the "Implement" button in the normal change request, so that the users can get an alert if they are implementing the change before the agreed time. fu...
Hi All, I need to submit a catalog item based on the input parameters coming from a web page. What I did till now: 1. Rest API explore --> Name space: sn_sc --> API Name: Service Catalog API --> entered the sys_id of the catalog item and given raw JS...
Hi, The requirement is need to change the backend value in the change form. The custom field name is "environment" and the column value(backend value) is "u_environment". How to rename the "u_environment" as "environment?
for Normal and Emergency change based on assignment group need to populate multiple risk assessments when click on related link
Dear Team, I have a query where there is a need to plan the effort for the upcoming months in one or two months prior of development in Task Table (Example: Enhancement or Demand). I tried exploring all the options, I would like to know if there is a...