hi I am trying to create a header item for new table (which is similar to Incident) on service portal similar to my requests on portal.I have tried to clone the my requests widget but didn't work. can anyone help me with the widget?
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...
Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members. Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...
There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...
Hi all, I created the below script for Change task for Attachment Mandatory and butIN THE emergency change short descrption is impementation task , in code i wrote implementation (function executeRule(current, previous /*null when async*/ ) {var chg...
Can someone share the sample script to populate the groups based on the requested for selected in catalog item. Thanks!
Hi, Is there a way to create a report showing change requests and the duration they were in each stage of the change process? - New, Assess, Authorized, Schedule etc. TIA
Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?
Hi all,We have two catalog item's, after request submission it will go for approval.First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned...
Let's say we have 3134 records in a report. when we export the report to excel manually we get 10211 records. But when the same report is scheduled and if we download the received excel via scheduled report we have 3136 records in excel file.We have ...
Hi All. Have a catalog client script using GlideAjex Due to below lines getting Browser console error g_form.setValue('current_regulatory_controlled_information',resp.regulator.split(',').join('\n')); Please guide me how to handle it. Trying to read...
How step-up or Use different time zones approval in the workflow ? 1. Set up region-based Approval process.2.Delay in ticket approval as ticket approver is based in different geography. Thanks
Hi Experts,I have admin role, still I am unable to view the report. I am getting error "Access to this content denied based on report_view field ACLs".When I change the below highlighted field to any other field it worksBut I verified there is no ACL...
Good day,I've recently been working with the CAB Workbench, and I experimented with a test series. I'm now looking to remove it completely, so I deleted the CAB Definitions in question. Upon deletion, I received a warning that deleting the CAB defini...
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