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Resolved! Multiple RITM from a catalog

 Requirement is, we have a list collector variable referencing User table. When the catalog is submitted it should create a seperate RITM for each user selected in the list collector as requested for.

how to increase the size of the dialog window .

Hello,I want to increase the dialog window size . I am using g_modal since the dialog window is supposed to opened in workspace.Below is the script I am using:g_modal.showFrame({        url: '/sn_hr_ws_case_creation.do?sysparm_user=' + USER,        t...

Shyna1 by Tera Contributor
  • 818 Views
  • 2 replies
  • 0 helpfuls

Resolved! Integration REST Message to match users

Trying to match user from instance 1 on instance 2 where unique field is email address, and capture sys_id of this user, so incident can be created on instance 2 with matched user:try {        var r = new sn_ws.RESTMessageV2('V1 Integration', 'Post I...

"Universal Request" for a department with child departments

I have a department IT that has several departments within the IT department.  When configuring Universal Request, I have set up service sets for IT and each child department.  Since all departments are within IT, when I configured services in Univer...

velvet by Mega Guru
  • 899 Views
  • 5 replies
  • 0 helpfuls

Service operation workspace overview

Hello, Any experts on Service Operation workspace..I need some urgent help. I am creating a custom landing page and added out of box, and viewport. after that, the dashboard is not work as expected. When I click on the Doughnut chart, no data is rend...

Resolved! Create percentage report in servicenow

Hey Community, I have a requirement to create percentage type report in ServiceNow. I tried finding it under report but was not able to find. Hoping to get some help here. Thanks

SnowUserDev by Tera Contributor
  • 4763 Views
  • 9 replies
  • 9 helpfuls

Resolved! CHange Approver Workflow

Good morning, Surely my question is trivial but I changed approvers more than a year ago and I don't remember where the lock icon is located to change the approver (step approver workflow) If anyone can help me Thank you

vlcaucci by Kilo Expert
  • 829 Views
  • 5 replies
  • 1 helpfuls

Resolved! Survey - assessment_take2 public page issue

Hi AllMay I know how to hide the "This survey is in regards to Incident: " blue color InfoMessage box from the assessment_take2 public page.I am seeing the below behavior.When user is logged in: This message is being displayed on top and the RP.getPa...

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abhithen by Kilo Expert
  • 2030 Views
  • 7 replies
  • 0 helpfuls