Resolved! Need to Populate RITM Short description value on Change Request Short description
when we click on Create Change button on RITM then auto-populate the short description value of RITM to Change request Short description field.
Forum Posts
Resolved! How to restrict users from modifying User and CI record with ITIL role
HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
Resolved! Incident Status Bar
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
Resolved! Problem populating a List type field from a record producer List Collector field
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
Resolved! Issue with comparing values in Flow
Hi All, I am working with flow and I have an item where I have Lookup Select Box which looks like:It has been created like that cause in variable I need values from field 'Operating system'But now I have an issue cause I need to add in flow condition...
Resolved! Change color of helptext
I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?
Business Rule should run only when the user is logged in
Hello All, I have created one br that consist of some script. But I want to run this br when user is logged in. Any help appreciated. Thank you
Catalogue item being auto approved when the approver changes.
We have had a catalogue item which has been approved automatically. There is one person in the approval group who changed after that item created. How can we prevent this?
Approval record is not getting created in the approval related list in the RITM
Hi, I'm working on the flow designer and created Ask for Approval of Cost centre manager and the record is not reflected in the RITM table's related list. Any suggestions are appreciated
Run script updating a field 2 times
Hi Community, A run script is updating a field 2 times. Here is the code. //get sctask numbervar sctnum = '';var sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.sys_id);sct.query();if (sct.next()) { sctnum = sct.number;}if (c...
Resolved! Selecting a change request with an interactive filter
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
Where are email logs stored indefinitely in ServiceNow?
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...
We see the dependencies lines over empty space in workspace portfolio when we zoom the page to 33%
Please refer the screenshot these are dependencies lines remaining once we open and close the each hierarchy nodeSteps:1-> Zoom out the browser page till around 33%.2-> Open the any business subset3-> Then close the subset.4-> We can see unnecessary...
Need help to create report on sys_trigger table
Unable to create a report on sys_trigger table as that table is not found in reports tables list.Please suggest to create a report on this table@Ankur Bawiskar @Sandeep Rajput please suggest
Resolved! Temporarily disable Hardware Asset Management Professional Plugin
Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins: https:...
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