Hello guys, I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attach...
I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...
Hi,Kindly help me to understand below:1. If risk is accepted for a problem record should the problem ticket marked as resolved as there is no permanent fix available to the issue ?2. If there is an incident due to same issue where risk is accepted an...
In Server side background script how to query glide record ... Sys Id is not ..Below query is not workingvar rec = incident.sys_id ( stored incident sysid records)addQuery('sys_id , '!=', rec); ANY IDEA
Hi All , we have some 50 software catalog items. on order guide we have same variables. I have created single flow (trigger : service catalog) then i am checking catalog item display name if it matches then create catalog task. catalog task for each ...
Hi, some one help me how to show below details in email notification how to show Owner name in Notification body template.print("<b>Summary of Requested items:\n</b>");var item = new GlideRecord("sc_req_item");if (item.get(current.document_id)) ...
Hi All,With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working.As per the logs, we found out that Non admin users don't have the privilege to impersonate rights to system admin profil...
I’m looking to create a report that will filter tasks that are within 3 days of being in their ‘planned end date’. how would be best to write this criteria? There dosent seem to be an option for current date meaning I can’t do - ‘currentdate ’ is les...
I have my catalog Item in "English" language but i see that in "Chinese" language transalated when i see it from the 'Requested Item' list view. (screenshot attached)Why this is happening , where to debug this issue?Catalog Item :Requested Item List ...
Hello Team, How to update choice field dynamically, when i try to use below syntax it is creating duplicate record. current.setValue(FieldName, displayName);please suggest me here Thanks.
Hi, I have a problem, cause I'm trying to sent an email from the script and it is not working. Look, I have a table and I have a group of users which have to create a record once per week. based on this table record I want to sent a remind notificati...
Hello,Can anyone tell me how I would go about creating a UI Action on the incident form called "Add link"This will open a pop up which has the following fields,"comment" (free text)"URL" (string)"URL Title" (String)"Note type" (choice: Comment or wor...
I have a Catalog Data Lookup Definitions on my custom table. I simply want the end user to select a name and for the Catalog Data Lookup Definition to auto populate the division. I more focused on these two records. I recently modified them. The nam...
Hi all, I'm trying to create a custom role base ACL on existing tables such as 'incident'. I want to know which is the best practice creating new one or edit existing one? And are there any preferred ACL rules based on role? Thnaks,
Hi All,I have created a UI action on the Alert form, where it is working as expected. When I click it, it redirects to the page I need. However, when I open the same alert in the workspace, the button does not redirect to the URL and no action is bee...
