We are going through a rebuild of our ServiceNow for our org. I wanted to see if there is any feedback on the use of Request Management as part of ITSM vs Demand Management as part of SPM/PPM/Agile. How did you define the boundary between the two to ...
Dear Experts, Greetings for the day I am trying to implement an alert message while trying to click the "Implement" button in the normal change request, so that the users can get an alert if they are implementing the change before the agreed time. fu...
Hi All, I need to submit a catalog item based on the input parameters coming from a web page. What I did till now: 1. Rest API explore --> Name space: sn_sc --> API Name: Service Catalog API --> entered the sys_id of the catalog item and given raw JS...
Hi, The requirement is need to change the backend value in the change form. The custom field name is "environment" and the column value(backend value) is "u_environment". How to rename the "u_environment" as "environment?
for Normal and Emergency change based on assignment group need to populate multiple risk assessments when click on related link
Dear Team, I have a query where there is a need to plan the effort for the upcoming months in one or two months prior of development in Task Table (Example: Enhancement or Demand). I tried exploring all the options, I would like to know if there is a...
I've been digging around Configuration for a while to see if there's some classes or relationships built for VLAN's. We want to map VLAN's to Services as different VLAN's have different network ACL's. I'm prepared to build out what I need but I d...
How to call Script Include from another Script Include? AND how to call functions/methods from one Script Include to another Script Include functions/methods?
Hi, Kindly help me on below: Is it recommend to create a Choice field with String type in ServiceNow?
Hi,After moving the update set from Dev to test then some of the ui policies are not working. Please help me out the reasons for the same Thanks,
My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...
Hello All,A user has some roles which need to be deleted. After editing the list and removing roles, i noticed that these deletions were not captured in update set. Is it possible to move these changes to other instance within update set, or these ne...
Hi team,We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident an...
Can we configure SLAs and advanced work assignment together? Yes or NO How its going to work if we do both together? any impact? any considerations we need to consider?
I have added an image scale type of 5 emojis in survey as such below, but the emojis are not showing in single row instead they are showing up in 2 row in service portal. Could any one help how to resolve this, I would like to show the 5 emojis in si...
