Hello,I am an admin i can see all incidents but ITIL Users can't see the incidents when assignment group is emptyHow to write acl or query business rule that itil users also can see the incidents when assignment group is emptyPlease help to achieve t...
Hi guys, Pretend this scenario: Catalog client script calls a script include through glideajax and sends an incident number as a parameter. Then Script include querys incident table through gliderecord and checks if the record exists. Returns a true ...
After Submitting a request We want to show all stages on Portal, currently we are getting like thisIt should show like this :Without clicking on Green aero it should show all the Stages:
I am starting my journey with the request table. So far, I have built out a catalog item/record producer for the end users to use. When submitting the request via catalog it creates a record but when I view the record it has none of the new fields ...
OOB, ITIL users cannot manually create SCTASK records on a RITM. An admin would need to adjust an AC to allow this.Although this does seem to work, I understand that it doesn't interact with the RITM/workflow in the same way that the workflow-created...
Hi all, I have a dashboard that was created by someone. The person who created this dashboard is able to see the reports but the people with whom the dashboard is shared with are unable to see anything. Can you please help. I have attached a screensh...
I need to create an Workato account for ServiceNow Integrations and I want to restrict access.What permissions/role does this account require?
My requirement is once a catalog task is closed complete, then other two task will be created by default. And next task will be created based on the conditions. But here in create catalog task if I don't check wait checkbox then ritm is not closing a...
Hi everyone,I have a requirement that I need to inactive records based on end date.When end date is reached then I have to inactive the record itself.Could you please help me on this requirement.
Hi All,I need to add the last 4 quarters filter in few reports. In filter option, I could see for the past 2 quarters.Please guide, how can we add it for last 4 quarters.
Hi All,We have one report on incident table which show average age of incident. Report is single score and its created on duration type field. It was working fine but suddenly I am getting this error. I have all required roles mentioned in report_vie...
All, I have multiple catalog items where users create manual task(s) in addition to the task(s) that are generated by the workflow. However, when the user closes the workflow generated tasks before the manual tasks, the RITM closes and the XML shows ...
How to get a field from below highlighted field. I tried to use current.test_value but i'm getting undefined. moreover I cannot able to see the field in filter conditions. Please find below snap. Could anyone please help me. @Ankur Bawiskar @Saurav @...
I need to be able to report on the SCTASK table a particular catalogue item and select Variables from that catalogue item, as well as on the Incident table, to produce a report on both Request and Incident tickets assigned to a particular assignment...
