HiI am trying to use inbound email in flow designer to update an existing RITM ref number.The ref number is in the email body and will show like this on the inbound emailVersion Visit Email Address: RITM1234567@new,employee.comThe ref number will be...
Hello I am receiving the attached error message on our catalog items which use the drag and drop function on our mobile app. There is no error on the Service Portal, it is specific to mobile app only. We have a variable on the catalog items which us...
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find field...
I have got a good amount of data in category and subcategory. For below code clarification, Subcategory is dependent on Category and Category is dependent on Services (Reference field). So, when I have same category for different services the subcate...
We want to add a text instruction to the regular ticket view but it's not displaying. We need to have it as part of the container with Ticket Conversations as the user needs to click on this area to give it focus for the Cut and Paste solution we've ...
Hi, is it possible to change the words in the button of a filter in list veiw ? Regards,
How can we make Worknotes/Additional Comments mandatory on incident form after clicking on UI action?
HI Community, In our instances there is a workflow which is created on sc_req_item table and it is published but i need to change the table of that workflow how can we do thatIs it possible to do that?Thanks in advance
Hi All,I need to show one field called u_html_message on RITM only when an ui cation called "View HTML" on RITM is clicked how can this be achieved so rest all the time u_html_message should be hidden
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.These will be used as business hours for a SLA.By default t...
Hey everyone! I have a catalog item with 2 datetime fields (Let's call them S and E). I have to fulfill to conditions. 1. Value entered in S has to be atleast 15 minutes ahead of current time.2. Value entered in E has to be atleast 30 minutes ahea...
Hello all, what's the best method to deal with this scenario.I have an integration with Intune which imports the data into a staging table and a transformer which moves the data to the appropriate table.My question is, for example if a piece of softw...
How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
The challenge of having hundreds to thousands of incidents per day has been a pain to service desk teams. The pressure of closing a ticket in the shortest period to avoid business disruption. Finding the right person with the right skills for the pro...
Hi Team, Is there any way we can redirect to ITIL view from workspace?
