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Connect Problem to Incident Ticket

Hello, i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problem...

Miralem by Tera Contributor
  • 2956 Views
  • 9 replies
  • 0 helpfuls

Look up select box returns a null value on form

I have a look up select box the uses the sys_choice table with some pretty basic defaults Value & Label reference qualifier works and returns the values on the sys_choice table.  the sysID matches the record producer.  Then for whatever reason on my ...

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Read only fields on Normal Change when State = Scheduled

I'm looking to try and get the Assignment Group field to be editable at State = Authorise and State = Scheduled. However, this field and most others get made read only as soon as it hits Authorize. I've scoured UI Policies, Business Rules, Client Scr...

eSignature Approval using SSO

Hi guys, I'm using eSignature plugin to approve but I have a problem when I push "approve" button. Why, I see blank page into popup? Now, I'm logging correctly using SSO, but I have problem with eSignature Approval. Notes: I've just activated Force ...

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GaetanoD by ServiceNow Employee
  • 3757 Views
  • 11 replies
  • 2 helpfuls

Form Templates for Employee Center

Hello, I am wondering if there is a feature for end users to save a form template from Employee Center portal after filling a form and use the same while filling another one later from the portal.  Thank you

Hemnathrk by Tera Contributor
  • 969 Views
  • 2 replies
  • 0 helpfuls

Multiple column Indexes for a table

Hi Guys,I have a query regarding the table Indexing.As per a requirement, I am planning to create a Index for two different columns in a table .Table-1Column-AColumn -BCan we create a single Index for both A and B:Index(I): A and B.Can anyone please ...

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Toggle them in article body

 Hi Team, Whats the use of toggle theme button present in article body ? The icon which is present towards the end. Even if I toggle and save the article with white color while rendering it reverts back to black color. I didnt find any article relate...

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rachna56 by Tera Contributor
  • 1887 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to add variable in the sctask

Hi All, I want to add a variable that need to be visible in the sctask as well. I want the variable "Select the asset" need to visible in the sctask.  please help me on the above requirement.

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nikhitha24 by Tera Guru
  • 1689 Views
  • 3 replies
  • 0 helpfuls

Element Filter on dashboard

Hi All,   I have created a dashboard for Product owners on Software Models which shows data from different tables like entitlements, software installations, software product life cycle etc. On this dashboard i have created element filter to filter th...

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Email send ignored

Hi all, in my PDI even if I added receipent. Email sending and enabling also activated.But still it is in send ignored state. I attached the files.

User_267 by Tera Contributor
  • 3338 Views
  • 11 replies
  • 0 helpfuls

Flow designer - The OOB action Create or update record

Could you please help me understand how the 'Create or Update Record' action works in flow designer? I've used it to create or update a list of group members. While it works well for creating records, it doesn't seem to function properly for updates.

Resolved! Knowledge base can read for active user

Hi everyone, How to set knowledgement base can read for all active users?  Is this script right? Any help will be appreciated. 

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Betty9 by Tera Contributor
  • 1903 Views
  • 4 replies
  • 4 helpfuls