We are being asked to add an additional option to the Service Availability (service_availability) TYPE column. Currently, there are 7 options there (Daily, Weekly, Monthly, Annually, Last 7 days, Last 30 days, and Last 12 months), but a new requirem...
Hi Team, I need to hide Closed and Cancelled state choices. and i have wrote onload client script.g_form.removeOption('state' , 'closed') its not working. And i have to hide on hold and resolved, when state is New. How can i do thi...
Hello Everyone, We are going to set-up new instance for one of our client. We have loaded foundation data in our instance, now we have received 300+ user record and we have created each entry in sys_user table. The next task is to send credentials to...
How to set The field “Assignment Group” is by default filled with the Incident Support Group of the internal Service Offering linked to the catalog item. The RITM assignment is therefore by default assigned to that group.
What is the difference between the .do and .form
Hello All, Like I have a field called manager and which is referring to sys_user table so, when user login to the system and try to create the request in portal the manager field should autopopulate the logged in user manager and it should a have sel...
Hi All, I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed I only have short description name unique for all th...
Hello, everyone. I want to make the 'Short Description' and 'Description' fields editable for a certain standard change template.I checked the 'Mark standard change fields readonly' client script and Script include, but I'm not sure where to make cha...
I am trying to create a new export definition, but am having trouble accessing dot walked fields I need. We have the following table reference relationship: [task_ci] references-> [task] (and [incident] extends [task]) I need to access the dot-walk...
I have a simple page with a widget that is displayed when a user submits a record producer form. The text is static and just say's "thank you for your submission". I need this to get translated based on the users default language. I have no idea w...
When I am running the fix script for around 25000 records for removing the user id from user table. But after updating 200 records. The pop up message came: "the transaction has been cancelled. Unable to download the data from server" Please help me ...
Hello All,We have recently integrated Virtual agent ChatBot integrated with MS Team. When a Live agent using workspace respond to the MS Teams chat conversation, the live agent conversation is using the Chat Bot Avatar. Not sure which configuration o...
Hello Community,Hoping you can help me out here. The "Last Scanned Date" field in our software installations inventory (Software Asset --> Software Installations) is not populating for items found during discovery. I wanted to leverage this field...
Hi All, I want modify the message displaying on the dashboard. refer below screenshot and i want to replace the text "you can request from Mannam Praveen Kumar to "KB Article Link" . how we can achieve this..? Thanks & Regards Mannam Praveen Kuma...
Hello All,We have a query regarding the CSM/FSM Configurable Workspace List. We want the options for the Customer category to display only for Admins: In the List Applicabilities, we attempted to edit the following OOTB option. We changed the role to...
