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Is it possible to edit a single shift in On-Call Scheduler?

Hello we are moving to a new schedule next month and I have one shift that overlaps by an hour. I planned to create a new schedule for that 8-hour window but I wanted to know if there is an easier way. Is there a way to edit a single shift without ch...

BPavlovich by Tera Contributor
  • 912 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to call script include in UI Action

HI,I have created a UI Button , if user clicks on that UI button my script include should Execute... Please help me with the script to call script include from UI ActionBelow is the script include : AjaxClientHelperTest1.prototype = Object.extendsObj...

Manasa23 by Tera Contributor
  • 20343 Views
  • 4 replies
  • 11 helpfuls

Virtual Agent - active pop-up

Hello, Is there a way that the virtual agent pops up actively on the ServiceNow Website? Currently the user has to actively select the chat box in order to interact with the virtual agent.  If the virtual agent would pop up actively on the website th...

Martina2 by Giga Contributor
  • 3625 Views
  • 8 replies
  • 1 helpfuls

I would like to know how adding "Project budget" works.

Hey guys. I hope you are well.I would like to know how adding a Budget to the project register works.If it is a Business Rule or a Client Script, and which one?  What does this update of the Project Budget field do?  

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lucasjt by Tera Contributor
  • 1005 Views
  • 1 replies
  • 0 helpfuls

Public Roles

Hello All, Can someone please advise on below. What is the impact of removing public roles from OOTB knowledge ACL's and assigning snc_internal role to same?What components need to be tested or reviewed before removing the role ?  

baig_rh by Tera Contributor
  • 940 Views
  • 1 replies
  • 0 helpfuls

Need a create a Email field in my tabke

Hi Everyone, I have created a field in my table (Recruitment_magamenet). I don't see a field-type {email }in the dictionary where as I can see the Email type field in the user table(sys_user). I want to see the same email field that appears in the us...

Aamir3 by Tera Contributor
  • 1236 Views
  • 1 replies
  • 1 helpfuls

Resolved! Walk up Experience appointment confirmation showing incorrect time

Good morning,Currently testing the latest ServiceNow family release (Utah Patch 4) and came across a minor problem. When you schedule an in-person appointment with an engineer, you receive an info message at the top of the portal confirming the appoi...

Ashley by Mega Sage
  • 2543 Views
  • 7 replies
  • 1 helpfuls

Resolved! Catalog Item Single Line Text Validation

We have a catalog item that allows end users to request VNC access to different hosted machines. Currently, this request involves a string field that permits users to enter any value. However, we aim to modify this field to only accept valid hostname...