Hello Community, I would like to have a way for following time taken by each groups which have to approve a SR in order to identify the waste time and improve our process.Use Case :I have a SR with 3 levels of approval :Level 1 : Manager ApprovalLeve...
is there any way to include some predictive intelligence in the check in process?
Hello How to add create incident, Request catalog item option in NOW MOBILE APP @Maik Skoddow @Mark Roethof @Chuck Tomasi @Ankur Bawiskar @Gaurav Shirsat @tltoulson @ankurt
Hi All, There is a custom table which is similar to RITM that is called Automated Requests. One of the form has MRVS data which needs to be included in the approval notification when it is requested. By using this blog()https://www.servicenow.com/com...
Hello Guys , I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . I have referred to few community threads but they are using mail:to...
Hi Community, I have been asked a question about the assignments of incidents to the assignment group members. Say we have an assignment group that has 50 members and we receive 200 incidents daily. What should we do to assign equal number of inciden...
i have schedule the reports on daily and periodically basis, but i didnot received any email regarding that report which is scheduled.i have checked the system properties and changed according to those settings yet i am unable to receive that report ...
Hi Team, When we create a new Knowledge article from the platform UI we have the option of adding related articles. I was able to add the related articles, however, when we click the 'View article' related link, I can only see the article and not the...
Hi All, Need your help, actually I have a custom table which has the state "closed not needed", actually the end users asking that when the state having "closed not needed", they wanna delete those records from that table. Is there any way to achieve...
REQ - We have seen an uptick in frustrated users not getting a response because they are responding to emails to tickets that are in a closed state. Seems like there is no NDR or auto-reply to say that the incident has not been updated because the t...
Hi Team, As per our business requirement, I wanted to migrate data from HR positions table to custom table within the same instance. Can you please suggest me the best procedure of migrating data between two tables. Thanks in advance. Regards,Haseena
ver.TokyoWorking on a instance setup to use SSO. Login works as expected, but now I have a new requirement to now allow certain types of users to login. The setup also uses a "login script" that is essentially a transform map during the process. I ha...
I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...
Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...
Hi All,I am getting "URLDecoder: Illegal hex characters in escape (%) pattern - Error at index 0 in: "jo"" error in flow action.I am using SOQL query to fetch the names from salesforce Account table where name LIKE '%" + inputValue + "%'";here inputV...
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