Hello everyone,Now that I got the dedicated approval notification to work, how do I display specific variables from the sc_req_item table on the approval notification? I found where I can get the summary of requested items using the below mail script...
Hello Experts. I am trying to run a fix script which will help to create a type consumes::consumedby, however when I am trying to compare two fields for e.g. u_application_release_cit_id from the Application service with the correlation_id of a busin...
So whenever a comment is added the entire history of comments are shown as below - Now , The requirement is to Format the comments in a tabular form as below -
So in the OOB Notification - "Activity Stream @Mention Email" it shows as Now the requirement is, in this email can we include and show the comment that is tagged in ?
Hi,I have a requirement that if user directly closing the RITM, system will check if there is any active work order or active work order task for that work order is there or not.If yes, then system will abort closing the RITM. I have created a before...
Hi Experts , I wrote UI policy for displaying the fields -> Created Field "Point of Failure" filed Drop down with below values1.Internal to Core Network 2. External before if 2(External before) chosen from the "Point of Failure" field , --> Cr...
When a change goes to 'asses' state, approval should go to selected CI's approval group. Please can someone help me out on this usecase.
PDI are unavailable. Is there a known outage? When can we expect it to be back?
Hi All, I have tried to write a very simple client script and script include which will simply show a message when the priority value changes on an incident record. This is just for testing purposes. Could anyone point out what I have got wrong here ...
HI,User not authorized in the catalogue builder to edit any of the items, Even the owner of the catalogue item is not able to edit.The user has catalog_admin role When tried to open in the builder"You are not authorized to edit this record." What els...
In Incident form, when Category is Selected as Hardware and subcategory selected as Windows Server or Linux Server .Configuration Item field should auto populate list of class of Windows Server CI or Linux Server CI. For that I have done two thing:...
I want to display a color for a field using field type color but it displays only in form view not in list view.
Hi Team, I have a catalog item named annual leave where I have configured few field like requestor which is populating current logged in information ,Start date (date time type) and End date(date time type) and how many public holidays days selected ...
Hi, Trying to report on re-opened requests over last 12 months but cannot see re-open count on the request table, is there an easy way to report on this? Thanks,Alex
Hi Experts, There is an ask from customer that the RITM variables section in the native UI should be visible in the Approval page in portal as well. Currently, the approval page in portal shows the variables as shown in the below image; But client is...
