Hi,State from New to In Progress automatically changes when the incident is assigned to someone, can it stay on New? The fulfiller must acknowledge the incident by updating the State.Is this possible @Maik Skoddow @Mark Roethof @Gaurav Shirsat @gha...
Dear Experts, I am trying to establish a relationship between app service and bus service based on the data present in a field (App Service) of the application service. I have created the script and created the type which will be needed for establi...
Hello Team,I'm just wondering if you could help me with my issue, i'm having a trouble with getting the right number for the reports that i will be using for forecasting. We've recently migrated from Cherwell Ticketing tool to Service Now (Vancouver)...
Hello Experts, In our instance, we have enabled Spoke Logicmonitoring integration. We are getting alerts into ServiceNow form LogicMonitor. Based on the alert ,incident will be created. The state of the incident is changing from Resolved to New, if c...
Had someone part of our Problem Management Team create a Guided Tour in our Dev environment and we'd like to move it to Test and subsequently to Prod. Is there a way to export/import a Guided Tour? I attempted an export and then loaded it into th...
Hi ServiceNow Community Developers, I am currently working on a project to integrate ServiceNow with Slack and one of my requirements is to provide users with the ability to create incidents from Slack. I have done a lot of research on how to accompl...
Hey everyone,I'm currently getting introduced to the Service Catalog and have begun creating some basic Catalog Items.I have a case where the customer would like to have a quantity discount on a service based on quantity selected.Example:<Generic Ser...
My REQ items aren't closing when all the RITM's and SCTASKS are done - where is this actually done?explained: I have many items that generate multiple SCTASKS and many REQ's the generate multiple RITM's. How do I monitor at the REQ level using busi...
When a Task is created, how can I keep the Assignment group field in sync with the RITM assignment group field. update: as in synced at all times, if the ritm assignment group is updated then the task should be updated too
Does anyone have any insight into providing variable information collected from the data entry to populate the description field of the RITM. I am using the OOB flow (step fulfillment). I would like it to behave similarly to flows I create natively i...
I have created a Script Include and catalog client script on the Requested for field. But when I remove the requested for files value the remaining field values of location, city etc are not cleared and remaining the same. Script Include: var User = ...
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
Hi i need some help . the below is not working for me // Check items and quantities in variablesvar items = current.variables.item_requested; // Assuming "item" is the variable name for itemsvar req_quantity = current.variables.quantity; // Assumin...
We have enabled Azure AD on our ServiceNow instance. Now, from the instance, we need to call another 3rd party API.This 3rd party API requires Bearer token to identify the user. For example, you are in Azure AD and you log-in to the ServiceNow instan...
