I have a requirement that I'd like to build out in Flow Designer or any way that makes sense (an event for example). When a new or existing user is added to group "ABC" it will send a notification out, and when an existing user is removed from group ...
There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the C...
Hello, There are two such HR service type which is not showing in the HR ticket number in the tab as well as in the form view.Please see the screenshot attached.HR case1 image is basically where the issue is Hr case 2 image is from other HR service t...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hi, I have a issue where flow is stuck at wait for condition, my scenario is, When agent selects ' Can this be remotely done' variable value as 'Yes' Or "No', then the rest of the flow should execute. But sometimes flow stuck at this step even thoug...
I would like to know if other organizations struggled with communication when it comes to incidents. In this fast-paced environment, it can be a challenge to get information out to the right audience. Everyone wants to know what's going on, what's ...
Hello Experts, I wanted to configure an existing ui action to the service operations workspace. Please help in configuring the Edit ui actions button in the sow form.
I have this strange issue. I created an event using gs.eventqueue() to send an email to a user. Event is fired only once, but email is triggered multiple times on the name of same event (same sys_id too). How come one event processed multiple times ...
I'm fairly sure I already know the answer to this one but maybe someone can tell me they have figured out a way to do this. It looks like ServiceNow can only export a report in PDF format. I'd like to have some of these export in Excel as we like...
One of my teams accidentally moved the state of a change request from Submitted to Work in Progress several days before the Planned Start Date. What is the best way to correct the state of the change record?
Hello everyoneI need your help with the sysapproval_approver table. First I have a ritm (catalog item), and in this ritm I have a custom field (text field for comments). I would like to pass the value of this custom field to the comments field (highl...
I am trying to create a report that shows callers in our unassigned ticket bucket that have multiple incidents. The reason I am doing this is we have a person that delegates tickets and they want to quickly be able to see if a caller already has tick...
Have a PMO user who has inherited a personal backlog /Agile backlog from a now ex-employee. He is a member of the agile group assigned to it but the VTB is still showing ex employee as owner. I know I have done this before, but can't find the steps ...
Hi all,i'm having issue while displaying a icon in the incident list view next to the call field .so some of the user's have different view , it displays the icon to right-side whether he is in default view or any other view . we have two icons to...
I want to create a report using the Metric Result [asmt_metric_result] table and bring in fields from the record/task which triggered the survey. I can do this fine for surveys triggered by incidents and requests but for some reason there are no inte...