This should be simple so I hope it is.Looking at a computer we discovered in our CMDB. MAC Address is showing in the Related Links section under Network Adapters:But is not showing in the field at the top of the form for that computer in the CMDB. ...
I created a business rule ie when an RITM is resolved it will trigger the survey to a set of users Currenly survey is triggering as expected but how can i get the RITM number in assessment instace table.
Hello All, Can someone let me know your ideas or forums or any KB article for the below case? case - I have a homegrown application that holds a few items, and many of our users are ordering certain items from that application. Now, can I create a...
Hello Team, Requirement: In website table we have X (custom field )field and integer type,Creating Parent website and child websites from catalog item, whenever we create website increasing counter of x field likeM-website-(xvalue=100), N-child websi...
Hi!I have an issue where when I use quick filters in the portal. The issue is that whenever I use quick filters and I am not in the first page that shows Rows 1-20, I don't get automatically sent back to the correct page. After pressing "Show matchi...
Hi, I need to hide the time-off users from the calendar to on-call scheduling, what I found was that the main page is UI Page called $oc_groups.do, but I didn't find any other references that could help. It is possible to customize the calendar? Or i...
Hello, I am calling script include from reference qualifier. If requested for is logged in user and he is not a manager and not having ITIL role, then he should able to see only his record in Requested for variable. if (grusr.manager_flag == false) {...
Hi All,I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.Instead it returns ticket with various states (assigned, completed, rejected etc).Requirement: Tickets under Assigned To ...
how can I change the color of the dialog field to make a favourite? For some reason it is in white and the letters are not visible.
Hi Experts, Please help me in finding a way to generate list of roles and groups providing read/write/delete access to a table.and generate report of it. Thanks
When notification is triggered to assigned to, the hyperlink should also be added in the notification which redirects to the list of incidents assigned to that user. TIA.
Hello Folks, I'm trying to pass 4 parameters thru event queue from a scheduled job run script. In parm 1 I'm passing sys_id for recipients, parm 2 passing Json object to use in mail body. I need to pass two more parms thru event queue. But it is...
Hi, My requirements is : The new tab menu in service operation workspace (as per attached screenshot) should be hide for simple itil role user and for other should be visible. I have visit on https://docs.servicenow.com/en-US/bundle/vancouver-it-serv...
We don't have Vendor Management Plugin installed in our instance but we do have Service Credits in our instance. We are not sure how it came through. There are no installation logs or Install Dates in the plugin.Could some other Plugins have installe...
ITIL user is not able to see inactive groups.can we change "query BR" or any other way for this. currenty i'm working on catalog item where i have group restriction(means if group exists they the value should clear)this validation is working fine but...
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