Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
Hello everyone, As an approver, I want my submitter to be able to update the form he submitted with notes I provide. The notes aren't necessary, but would be nice. I thought I would use the "Rollback to" workflow, however, I am not sure how or if th...
Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...
Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...
how can i move changes of list layout from one instance to another through Update set or XML?
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...
I am trying to run a report based on what a user has worked on, via work notes. There are times wherein a user has worked on a ticket and added notes but was not the one that closed the ticket.
I have a question for all you process experts out there. Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective. I always try to be guided by what ServiceNow provides out...
Hi All,While copying the attachment from one record to another record using attachment.copy , How to get file name of the attachment. ThanksRa
Hello I've requirement of sequencing order guide with 3 offers (A, B, C).Requirement :IF last cat-item of offer A gets closed complete, B should get open, C should be Closed skippedIF last cat-item of offer A gets closed skipped/closed incomplete, ...
I have a request to stop emails on closed tickets.What is the best way to do this?
I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...
