I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?
Hello, I am working on a requirement where I need to give read access to records. These records contains 'Application' field and applications contains 'RTM' which points to user table. I need to give read access to the user for records if logged in u...
Hi, I calling a script include from scheduled job, but some records are not getting updated. I am thinking its due to huge data, there are around 4 lakh records and some are not being updated. So, I am planning to create a fix script and execute it f...
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
How was the transition from legacy workflow to flow designer. Would you rate it easy to learn comparatively? Also these days heard about cicd for deployment of update sets from one instance to other , do you see any benefit of it from manual process...
We have a notification which uses a 'email script' to notify approvers of a Request awaiting their approval. The problem is other than the requested item name, short description & description the notification does not tell the approver what variables...
Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
Hi all, I am new to ServiceNow and have been hearing a lot of positive things about this software, It will be helpful if I get any guidance on where and how to start learning ServiceNow. Also, I am preparing for CSA Can you help me with exam question...
We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as ...
Hi Everyone,I have written an onChange Client script which is used to add choices to a "Sub category" drop down list as per selection of category and a new choice field.It works fine.However after saving the form when I go back to the "Sub category" ...
Hi All,I'm using a checklist on my incident form, but I don't want non-admin users to be able to add or remove items(checklist_items).I tried using the UI macro (inline_checklist_macro) script, but it made all the checkboxes ready-only.Also can we c...
additional details need to be visible for an incident ticket, it is by default visible for requested items.
difference between sla and ola in servicenow
Hi Community Friends.I need a report on RITMs where one or more task are open. The RITM has multiple tasks associated with it but one task could still be open. I found this thread but its not giving me what I need.https://www.servicenow.com/community...