Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsof...
When state is closed complete, it should make all the fields read only.
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
Hi, Please I am trying to validate a change request but i am stranded trying to validate the change lead times in change management or maybe i dont know how it's done, please i need assistance.
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
Hi All, I need to copy category from maintain item ( sc_cat_item) to RITM ( sc_req_item). Please suggest. Thanks all,
Hello,I have a requirement where I need to underline a part of a short description of the catalog item on the Service Portal. Is it possible? If it is so, how can I do that?
Unable to rearrange the UI actions in the Action Bar in Service Operations Workspace. When I change the order of the UI actions, it only changes it in the Agent Workspace but it does not change it in the Service Operations Workspace. Does anyone have...
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
Hello All,I was testing the translation function of Generative AI and it outputs an error as shown in the attached image.I have set up the API credentials information for OpenAI.Please let me know how this issue can be resolved.
Hi, We want use the "standard change" by using Template, but we have an issue, change can be created with template but some fields could be not settings (mandatory fields) because using template create a change object when apply the template model, a...
Hi All,I am having a record producer where it is creating a record in table "x_test".Once the form is submitted , I want the users to allow for updates to questions after submission, and form still be submitted. It reduces the need to complete a sepa...
I am currently trying to analyse my Report ACLs between my Dev and Prod instances.i have one group of users that can see the reports in one but not in the other.the report are identicalthey have the same roles and groups attached to their profilesi h...
Team , can you help me why the SLA got breach ? after checking the case, it looks like the case SLA is not breached yet:We can see here in the case SLA, there is still time left to breach the SLA and Has breached is set to false.but we are getting no...
