CMDB Field Description
Is there a document that describes the fields in the CMDB and their intended use of that field? We are loading application services and I want to make sure the fields align.
Forum Posts
Resolved! How can I restrict an ITIL user to view only Incidents assigned to their group?
Hello, I want to restrict an ITIL user to view only Incidents assigned to their group. Thanks Ram
Resolved! Integration user role snc _ platform _ rest _ api _ access
Hi All, Need help. If we can give the role---> snc _ platform _ rest _ api _ access to the integration user what type of operations that user can perform. Please explain me. Thanks in advance.
Resolved! Flow designer multiple approvers
Hey folks,Currently I have one variable field which is multiselect. Each option has different approval groups to approve. When user selects multiple option it should trigger all approvers group of each option at same time. For this I used 'do the fol...
how to increase the size of the dialog window .
Hello,I want to increase the dialog window size . I am using g_modal since the dialog window is supposed to opened in workspace.Below is the script I am using:g_modal.showFrame({ url: '/sn_hr_ws_case_creation.do?sysparm_user=' + USER, t...
"Universal Request" for a department with child departments
I have a department IT that has several departments within the IT department. When configuring Universal Request, I have set up service sets for IT and each child department. Since all departments are within IT, when I configured services in Univer...
UI Policy best method to update existing UI Policy to apply to new records & not existing records
Hello there, I have a simple request to update an existing UI Policy with new conditions. When updating the UI Policy – this works for new records, good, but it affects existing records, where now the variable shows in existing records, when it shoul...
Resolved! Create percentage report in servicenow
Hey Community, I have a requirement to create percentage type report in ServiceNow. I tried finding it under report but was not able to find. Hoping to get some help here. Thanks
Resolved! Survey - assessment_take2 public page issue
Hi AllMay I know how to hide the "This survey is in regards to Incident: " blue color InfoMessage box from the assessment_take2 public page.I am seeing the below behavior.When user is logged in: This message is being displayed on top and the RP.getPa...
Add two Name Pair Values to set value to a Name pair type field
I have below valuesa = {"name1":"value1", "name2":"value2"}b={"name3":"value3"} and i need to get result added as below:c= {"name1":"value1", "name2":"value2","name3":"value3"} To set value into a Name-Value Pair type field . Please suggest a script ...
Alternate solution for current.sys_id in Scheduled job run script
Hi All, The below code is working in BR but not in a scheduled job so what is the best way to replace gr.addQuery('sys_id', current.sys_id); in a scheduled job run script? var gr = new GlideRecord('u_custom_integration'); gr.addQuery('sys_id', curren...
Resolved! Create Report Showing New, Open, and Resolved tickets by Month
I am looking to create a single spine time series to show New, Open, and Resolved tickets month by month. My report will be created using New tickets and then I will be creating datasets for Open and Resolved. The issue I am running into is that the ...
How to make read - only access for all the reports in Dashboard for all the users.
Hi Community,How to make read - only access for all the reports in Dashboard for all the users.Thanks in advance.
Issue with Script Include function call
Hi All,Requirement is based on change of assigned to, I need to display count of incidents assigned to the selected assigned to.I had used onChange client script and Script include, but I am getting null value.When I tried to debug using script debug...
Resolved! How to insert 1000 records in incident table
I need 1000 records inserted in my incident table in PDI, how can I get it ?