Hi, We have a catalog item which is raised using transform map. In this we are using sn_sc.CartJS() to add variables to cart and raising the request. Everything is working fine except the requested for, at RITM level requested_for is set correctly b...
I have one requirement How to get the current and previous values of field Please Let me know how to do that
Hello,I created a record producer in the Service catalog for internal users to put in a future project request form and it'll be assigned to the project manager to be approved or not. However, as a Sys Admin I am able to view the entries but when I i...
In which table the user session login and logout details Captured?
I have a storage server with multiple DNS CNAMEs. What tables handles DNS CNAMEs ? I don't see a cmdb_ci_dns_cname tables. Surpisingly chatgpt thinks there is a table called cmdb_ci_dns_cname TIAShyam
Hello all, I have requirement as following ; There is a catalog Item which is containing five checkboxes. Business is asking me to implement multiple layer of approvals based on the checkbox selections. If A and B are selected then, request needs to...
I'm creating a mailscript to add an hyperlink that contains a sys_id provided by my trigger event. I want the hyperlink to open the form and prefill a bucketlist field with the corresponding item with the sys_id. I've read that in order to open the f...
Hi Team, Can someone please help me on this what are the process for the ATF Rest Outbound.
Requirement:When the user enters the end_date, it should calculate the difference between the end_date and the start_date in real time, if the end_date is more than 7 days from the start_date, it will throw a field error message and doesn't let the u...
Hi All, I am having a requirement to send the notification to contact person and cc to the manager.I have written an email script "cc_to_manager", (function runMailScript(current, template, email, email_action, event) { email.addAddress("cc", cu...
Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...
Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.
Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
Hi All, How can I put a 90 day marker on the drop down calendar to state what day is 90 days from the request date on a catalog item. So the calendar will show the 90th day or if it can state this somewhere Thanks H
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