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Flow Designer - sequential approvals bug?

Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...

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SNNoob by Mega Guru
  • 2636 Views
  • 10 replies
  • 0 helpfuls

Want Run Schedule Jobs in Sequence one after other job

Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...

Resolved! How to see which work item is impacting agent capacity

Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...

Incident Created Notification - Include SLA Definition

I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Inc...

Quinn2 by Tera Contributor
  • 1097 Views
  • 6 replies
  • 0 helpfuls

Unable to download attachments in workspace

Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...

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Divya13 by Tera Contributor
  • 1740 Views
  • 2 replies
  • 1 helpfuls

Approval info Widget add close notes

Hello, everyone, I am looking for your help to solve this.I cloned the approval info widget and I want to add a modal so I can add the closing notes. but I don't know how to send the information to the case.I currently have this code:HTML:    <div ng...

URGENT: Query Business Rule

Hi Community,I need your assistance in achieving the below requirement without causing any issues with the existing functionality. When the user submits "Apple iPad" request, it should only visible to him/her and to a specific group where they can wo...

LakshmiK by Tera Contributor
  • 1245 Views
  • 9 replies
  • 0 helpfuls