hello, When I use global search, I get very minimal data on requested items. When the incidents come through it looks great. How can I get my requested items to return data like short description and description? Please see image below.
Hi Guys! I am trying to hide the empty variables on my form but it seems like it is working for the variables that are not under/in my Catalog UI Policies. Every variabel that i have under the Catalog UI Policies is not affected. It i can see that th...
Hello All, I've a request to remove a user from the groups with ITIL role if he doesn't login for 60 days by only using Flow Designer. Please help me with the design flow. Thanks in Advance.
I have a html file. I want to create a KB article from this html file content. How to do that ?
I have one group approval on RITM after request submit in that group there are two persons for approval 'A' and 'B' .My requirement is when the request is submitted by 'A' want to skip approval.
Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
Hi,Can some one will help me out how to create a ticket in "Hi" Portal. Please help me out with the step by step process to create a ticket in Hi Servicenow portal. Thanks,
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Image2 : Now my query is i want to convert the instance to Image 1 which...
Hi All, How to send email notification for every 24hrs, until 5days from the creation date. The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days. Thanks
Hi ServiceNow Community Developers, Do you know if there is a way to use an advanced reference qualifier in a reference field on a UI page? I know you can specify a query that you would like to apply to the lookup table however in my use case the que...
Hi, trying to take over using the CAB workbench from a departing team member and they left before telling me how to extend the meeting window. The schedule meetings are set to end on 11/16 and when I click on "Refresh Meetings", the meeting window do...
I have done testing done testing for catalog item in Service catalog, But i am wondering that what steps should i take to complete ATF(Automated Test FrameWork) for Record Producers ? Help me with this?
Hi All, Does anyone explain the roles and responsibilities for the below given problem roles 1.problem_admin 2.problem_manager3.sn_problem_read4.sn_problem_write
Currently agents seem to be getting set to offline after 30 minutes of inactivity. we have an advanced support team that often goes longer then 30 minutes without activity in agent workspace
Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...