Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
Making a template from the template bar - is it possible to reference the caller field/caller field of the parent in these templates? e.g. javascript:get.something(Caller)?Or does it have to be scripted?
So there are 2 fields in a catalogue item- one is Name and other is code.Name is select box type. So it has multiple options like Ai, Dm, dj, gu, ji, kl, nv.So when someone selects ai or DM or DJ then it needs to populate 78 number in Code field.And ...
Hi All, I have two workspace lists created with different names "A" and "B" but both are linked to catalog task table. I have a custom button "Access to Portal" and it must be visible only on the "B" workspace lists and not on "A". Custom button i...
Hi guys Are there any recommendation on the number of seconds that you can set on the "Auto Flush" especially for the sys_log tabel? Right now its 90 days - don't even know if that it OOTB. Thanks in advanceSøren
Currently, only members of our Change Management Group can see and use this cancel change button. I am looking to make this button/feature available for members of the assignment group that the change falls into. This button should only be viewable i...
Hello everybody, I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the ...
Hi Guys I have a form Where it has three fields: Requester (sys_user)Requested For (sys_user)Return Machine (cmdb_ci_computer) When I select the return machine, it retrieves from the requester field (myself) instead of Requested ForHow do I retrieve ...
Hi @Ankur Bawiskar , we have a catalog item workflow in which we have 3 catalog tasks which are one after the other in the flow. So, we have a requirement that any attachment uploaded in task 1 should be available in task 2 and 3 as well. For example...
Hi, I have a requirement, in APM record there is section called relations and there is button named edit relationships...if I click the button it redirects to different page to edit relations...now for records which are in retired or transferred stat...
How to populate catalog item name in variable of variable set
Hi, I am having a category with nearly 10 catalog items.Few of which are with long names and they are not displaying completely in the container boxesHow to update the text size on catalog widget when in container mode(not in list view) or how to mak...
Hi Team, I have two variable requested for(reference filed referring to sys_user ) and asset (reference filed referring to sys_user).My requirement is when I click on reference field it should only show those asset which is assignee to requested fo...
Hi All,I have created a variable named Attachment1 and the type as Attachment in record producer. I made it mandatory.When someone submits the request via record producer, it has to display a message "Please fill the attachment along with screenshot ...
