Hi all, I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal. Any idea why this is happening? How can I remove the Request from Open Requests? Thanks,Mallika
Hi All,We have an issue. Please help us to make the change request form field "Post Implementation Review" field editable even after the change request state and stage is closed complete. Please do email me if you have a solutions.Thanks in Advance
Hi,We have a customized change type called BAU. when updating the state field it does not reflect on the list view. upon investigation, we found that there are 2 state fields. one is specifically created for the customized change type and the other i...
Hi,I have a simple requirement to show field message if user is SLT true. I have used Display BR to get the value from user table and called that in my client script. g_scratchpad is passing undefined value to CS (checked with alert). Not sure if i a...
I have one catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can d...
Hi,I have two fields in the catalog item which is "Opened For" and "Preferred Contact number" once i change the opened for contact number would be auto populate.I have achieved this by using the auto populate which is working fine.But if i impersonat...
Hi All,We have 2 fields called u_html and u_message and these 2 fields are running on the u_email client table now when we click on the HTML button we will get only the u_html field but while checking in logs when doing this HTML button click I am ge...
HI, I have created a article template for a particular knowledge base that is created by me. I have provided with two new fields in that template.1.I have provided SNOW Template(Article template) in only SNOW demo knowledge base, but I could see th...
Hi All, I am following the article posted by @Deepak Negi in which we can attach the attachment and then override the approval but it is not working and throwing an error in the console:Link to the article: Attachment Transfer: Moving Files from HTML...
Glide the attachment from sys_attachment table, move the attachment that is more that 100kb to u_attachment_azure table and then the original record from rob table will be deleted
Hello Everyone,If you want to run the script in the background scriptIn the Application Navigator type background script click select and run the script. If you want to rollback those changes in the background scriptIn the Application Navigator type ...
How to trigger notifications in different languages based upon user location, without installing any plugins since organization does not allow for plugins.
Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a pa...
I created a Service Catalog for Standard changes so they would not be searchable in Service Portal. How can I get it so that if a fulfiller tries to search the Service Catalog from Serf-Service > Service Catalog they cannot find Standard changes ther...
Hi Community, Could you please help me in achieving this how to restrict users from selecting past date in change ticket. Thanks,Dhanuja
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