What are the Pros and Cons of extending the Incident Table ? If I go through the community posts from the past, I can see - Licensing Implications- Business Rules running on task table or incident table that calculates something . Can this be elabor...
Hi,Please help me out i want to arrange the same box size as mentioned in the below Screen Same as the Password Reset and Request a Service Thanks,
The request for the employee number is populated I want to populate the user name.
Manager sync issue for duplicate names.Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is ...
i triggered a survay once a RITM is closed and those answers i want to capture in additional comments but it is storing only backend values for answers . can any one correctme in the code which i have written (function executeRule(current, previous ...
This question has 2 parts. 1. I have built a report of catlog tasks (REQ's/RITM's) where the only filter I want is to see all the RITM's for the user in the Requested For is equal to "Users Name"This is important for tracking because in the Service ...
"when Incident Priority is changing from 3 - Low or 2 - Medium to 1 - Critical then show a confirm popup message to confirm priority change with OK or Cancel buttons. "Priority will be changed to P1. Are you sure to proceed with this action?" If us...
Hi,In portal I want to modify the color of My Ticket Surveys how to achieve the same? Please help me out how to configure the same and how to achieve it with out affecting for other SP portals which are available in the SNOW Instance. Thanks
Hi, I have this requirement where the user has a data in table row having upto 100 rows. The user needs to validate the data like every 3 months. If any addition of row or deletion is required or just a review of the existing data and it has to go f...
Hi,In Portal i want to modify the portal banner font color how to configure the same. I want to put those "My incidents" and "My Requests" would be black color. Thanks,
There used to be a "location" for questions on Reporting, but can't find it anymore. I'm trying to build a report that would list all change requests assigned to a specific team, and then list out the full list of approvers tied to that change (appr...
Hi guys, I have created a survey for our organization, now I am viewing the participants' responses, however, I don't have a related link View Responses in Rows as I have seen from our previous surveys. Can you guys please assist, I need that link?
How can I create a report to show the number of escalated cases (and to which case officer)? as well as another report that displays the number of cases handled and closed in 2nd-line? and the best type of reports for these. Thanks in advance!
Hi Community, I keep wondering what an interesting use case is for using the cmdb_ci_ip_address CI Class as opposed to just store the IP address as an attribute of e.g. the Server Class? I suppose there is a valid story behind this, but just can't th...
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