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Resolved! Change & Release Management

Hi - I am new to ServiceNow and just learning the ropes.Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well?...

mskumar by Tera Contributor
  • 2277 Views
  • 2 replies
  • 2 helpfuls

Follow up task from customer satisfaction survey result

Hello, We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can f...

Abbie4 by Tera Contributor
  • 1961 Views
  • 1 replies
  • 2 helpfuls

List the tables contained in a workflow

Hi, I would like to know which tables a workflow contains. Can someone tell me how I can see which tables are associated with a specific workflow? Thanks

Riaz3 by Giga Expert
  • 3538 Views
  • 1 replies
  • 4 helpfuls

Resolved! how related list respond to the click on values

Hi All, do we know how related list opens form specific to the column when we click on any of the value. For example , Approver list on Change form, when we click on Requested in the State column it opens sysapproval_approvers form. Similarly when we...

Predictive Intelligence:Error while training solution

The use of the semantic intelligence function. If you have any experience with verification and experience, please let me know. 1.The result of intelligent learning shows "Error while training solution". By checking the log, it is found that the repe...

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ddd by Tera Contributor
  • 4241 Views
  • 7 replies
  • 5 helpfuls

Dictionary Override related list is not visible

Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...

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Resolved! Explanation of Status Fields for Incident Management

What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.

billr by Kilo Contributor
  • 18292 Views
  • 8 replies
  • 3 helpfuls

Resolved! Displaying value into Field using Client Script.

 Hi Everyone, I am trying to display the value on stakeholders table that is currently related list into Project.  Which i want to display the value using client script on this below field. Can you check this below code ?   function onLoad() {var PO ...

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