Resolved! Hyperlink of KB article on kb_feedback_task table
I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.
Forum Posts
Resolved! How to store catalog variable's values data into another table in service now??
We have created catalog item after the submission the values of variable need to store into Custom table.How can we implement this in an appropriate way. please guide us.
No Longer Required Approval Status for Different Groups When One User Belongs to Both Groups
Approvals getting triggered to 2 diff groups at same time, if 1 user part of both groups, if that same user approves, then approvals for other group also moves to No longer Required Click on Request Approval. In the approvals, Suppose it goes for 2...
Resolved! URL Redirection getURLForTask(current, 'rfc'));
Can someone brief what this particular UI Action code does: action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc')); This is being used to create standard change from an Incident. And it redirects to the below page. I want this UI A...
Resolved! How to get duration time between states?
Hi, I need to get somehow duration time between states in a problem management.I would be grate to get something like this as a report.. Someone know how to get that?
Client Script on Submit or Business Rule for after condition, which runs first?
Hi,Client Script on Submit or Business Rule for after condition, which runs first?I want to run the client script first?? Is it possible??Thanks and Regards,Chandra
Resolved! How to remove group to be restricted from orchestration ?
Hi All , I have a requirement where I am little stuck with scripting. Kindly need some guidance from experts .We have a requirement where , there are number of groups if a user selects any of the groups from the list except that grp remaining should ...
Report query
Hi All, Am getting error in the report when am trying to call script include function in the report filter, however the report is not getting generated:Script include:Client callable: truefunction SFTP_error_records() { var sfpt_data_source = new ...
Catalog task is not getting created via flow designer
Hi Community, I have created the simple flow designer which generate catalog task...set run as "user who initiates session".when I create a request, task is getting created but if other users create the request task is not getting generate and i chec...
Resolved! If the user has a different time zone, how can I find out the time zone for a specific date field?
Hello All,I am using UI Formatter(Schedule Date Range Selector) for Date range selection as I have attached picture above.I have set the time to between 8:00 and 9:00AM,Although each user's timezone is different, it displays the same for them all.How...
How to create multi select choice field in jelly script interactive filter(Dynamic Content Block)
Hello All,1) We have one requirement, we want to display list of users(sys_users) in one multi choice field.2) Show list of Incidents records using one report.3) When the one or two users are selected from multi choice field then filter incident rep...
who can i ask for access to amend the walkup experience application ?
i plan to add a field to lookup user asset in the interaction form how can i ask to remove the restriction ?
Resolved! Global search not displaying short description in Global Search Results
Hello Everyone,We have upgraded to Vancouver recently. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title.Did anyone experienced this and any suggested fix?
Need to close child taks
I have a requirement :For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some ...
Resolved! Transform map onBefore event versus Run Script
Hi friends,I am writing transform map script onBefore() : (function runTransformScript(source, map, log, target) { if(target.u_request_frequency!=''){ ignore = true; }})(source, map, log, target); Now, the doubt is :Shall I write this s...
