Update the Condition on a Workflow Switch Activity from eual to contains
I have a Switch Activity on a workflow that has a List Collector as its source.How can I change the Condition from equal to contains?
Forum Posts
How to get filtered query data in server script to use in catalog client script.
Hello All,I had a Custom application with many catalog items, depending on the filter on the application table it lists the catalog items. It's working fine.Now I need to get the application-filtered data into the catalog item via script to make some...
Target record is not creating via ETL
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
Record Producer
How to redirect a user to a another record producer based on the variable selection made in the Record producer.Eg: User opening a Create incident record produce which has a variable A(choice field). If he select option 1 in the variable A choice fie...
Resolved! Auto-Close Incident when Incident Tasks are Closed
I have some Incidents (INC) that contain Incident Tasks (TASK) and would like the Incident to auto-resolve when all Incident Tasks are closed to prevent anyone from having to manually resolve the Incident ticket itself (all actionable items are conta...
How to display change request feilds in approval widget
Hello,I am trying to edit the "approval record" widget to display 2 change request feilds (what_is_the_change_required,u_why_is the_change_required), on the approval widget on serviceportal. But it is showing on all approvals like ritm, tasks etc. Pl...
Required help on configuring with twilio
HI Team, At present in our instance we have twilio integration which was enabled for calling and sending sms for major incident ticket, the same functionality that is calling and sms should be enable for P2 ticket as well on the incident module. We...
Convert small letter to capital letter
There are two fields last name and name. So when I enter something in last name field. The first letter it needs to be populate in name field. I used below code:Using onchangeVar name1= g_form.getValue('lastname');Var f1= name1.charAt(0);g_form.setV...
Resolved! 'Provide a reason for rejecting this request' not displaying when RITM is being rejected
Hi, I'm using the 'Ask for Approval' action on the flows of my catalog items. When the user rejects the RITM, then the following window is being displayed:  However for one particular flow it just rejects the ritm without showing the above window. Ho...
Script include for service catalog
Hello Team, Am trying to auto populate user location in service catalog using script include method and client script, when ever am selecting username. Below is the client script i have written:function onChange(control, oldValue, newValue, isLoadin...
How to add pending reason to activity section
Hi, can anyone help how add pending reason to activities(formatter).
dependent help
We have created 2 fields both are reference field.Parent (L1)Name (l2)Now The Requirement is L2 Commodity code depends on L1. If you choose any L1 on the children of that L1 should be available to choose in the L2 reference field. We have excel too ...
Resolved! Set incident state to 'awaiting change' when normal change is created from incident record
Hello, I would like to set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" UI action. Please guide me through this.
Fetch Survey response value in sctask variable dynamically
When ever survey response is submitted by user then by default Ritm and sctask is created for that survey with survey number in that Ritm.But in the survey we have feedback field. That values needs to populate in sctask variable dynamically.Please le...
Resolved! scheduled reports to send to assignment group managers when the tickets are unassigned
Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
