Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
Hi i need some help . the below is not working for me // Check items and quantities in variablesvar items = current.variables.item_requested; // Assuming "item" is the variable name for itemsvar req_quantity = current.variables.quantity; // Assumin...
We have enabled Azure AD on our ServiceNow instance. Now, from the instance, we need to call another 3rd party API.This 3rd party API requires Bearer token to identify the user. For example, you are in Azure AD and you log-in to the ServiceNow instan...
I am creating a report using the Table change Request option. Within the Available/Selected conditions on the right, is it possible to filter to where I am able to locate the Implementation tasks and their owners? I am not trying to use the Change Ta...
Hi Team, I need to hide/show the formatter tabs based on the form field conditions. I have tried the solutions below but no success.1. Run an onload client script (Isolate script=false) with code - " $j("a:contains('Software Category')").parent("li")...
Hi, does anyone know, if it is possible to test Tags in ATF. I have to check if tag is added after creating an Outage. Any idea? BR
I want to set the items to be displayed by default in the incident for each belonging group, is it possible?
Hi all, we need to look up a user in Active Directory by their employee number attribute. What would be the best way to do this? For more info, this is what we've investigated so far:We can't use Azure because the users aren't in Azure at this point ...
Is there a way to view how many times a KB article has been attached to incidents?Thanks,AJ
Hi,My client wants to have the header and footer of his notifications filled up completely in Green. Does anyone know how to do that?
Requirement : Send Notification when user’s department is changed. Check User that they are in any Group Member or not.If that User is in Group Member, system remove user who change department from their previous Group Member automatically. (User sho...
Hello Team, When I open the Form to add the fields to view, then after dot walk the OOTB field is available to add but custom field on Computer form is not available to add. The field is not available in slush bucket.I can easily add the OOTB field ...
Hello Experts, I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.This issue started with the Tokyo upgrade. Please note that SNOW admins still see t...
Hi all,when request_state in sc_request changes to closed_cancelled, need to create custom pop up with submit and go back button. Only after saying the reason for cancellation the form need to be saved in servicenow. And those reason should map to wo...
So I have a catalog item, and there i have a reference field for choosing a system on the form,and for example when system a or system b is chosen, then I want the "Ordner Now", button to be hidden, but with every other system chosen, then it needs t...
