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Regex expression validation is not working

Hi,  The regex validation in the below code is not working. could someone please help me on this .  var nonPrint = "123Test*input";gs.print('nonPrint1'+nonPrint);var regex =/^[0-9][0-9]*$/;var s = nonPrint.replace(regex, '_');gs.print('nonPrint2' + s...

snow57 by Tera Contributor
  • 308 Views
  • 5 replies
  • 0 helpfuls

Resolved! Adding catalog item variables into report?

Hi,  I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables? sc_req_item:   Need this v...

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sndev1099 by Giga Expert
  • 10125 Views
  • 9 replies
  • 10 helpfuls

Work note validation and updation before setting in RITM

Hi All,Before updating the RITM work note I need to check if the work note contains "ZjQcmQRYFpfptBannerEnd" and if so i need to eliminate this and pass it to RITM work note section how this can be handled?Note: skip value logic is already working in...

jobin1 by Tera Expert
  • 503 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to build a preview URL for a catalog item in Catalog Builder

We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/produc...

Alan So by Tera Contributor
  • 1501 Views
  • 9 replies
  • 6 helpfuls

Resolved! Report the average time of when records are created

Hey everyone, not sure if the forum is correct but I need help with reporting.Our company is still new to ServiceNow.In reports, I would love to create a report that shows us the average time the incidents/requests are created by the user.If the peak...

ehgebla by Giga Guru
  • 2248 Views
  • 3 replies
  • 1 helpfuls

I want to have the details in one section in email notification

Hi All , I have an existing functionality where I have two sections in my email notification as seen in the image below  now I want to edit the section and I want to have all the ten fields one above the other  I have this piece of code in my existin...

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wiki type article

I am trying to create a Wiki-type knowledge article. this is the very first time, I am created can someone help me how to create these Wiki-type articles? or any pointers where I can find this information.

PaulSylo by Tera Sage
  • 1076 Views
  • 3 replies
  • 0 helpfuls

Resolved! Can we able to update the records based on mentioned filter condition?

Hi, Can we able to update the records based on filter condition mentioned in form. In flashes form i have field condition dependent on table name field and if I select user table in table name and apply condition as Manager is suuriya then all the us...

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suuriya by Tera Contributor
  • 961 Views
  • 37 replies
  • 2 helpfuls

Copy Change Request attributes

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!   As a change requester, I want certain fields and related lists copied to the new change request w...

gianluca5 by Giga Contributor
  • 2846 Views
  • 8 replies
  • 25 helpfuls

Resolved! Comma Separated Values in Email Script

Hi Community, I have this email script which is pulling affected products in the notification. var gr = new GlideRecord("m2m_kb_ci");gr.addQuery("kb_knowledge", current.sys_id);gr.query();while (gr.next()) {template.print(gr.getDisplayValue('cmdb_ci'...

To pull related lists related list in notification

Hi Community,I want to pull related list's related list in the notification. Notification is on kb_knowledge table.I have kb_knowledge_base table record, under that u_kb_template_business_impact_assessment_template table records are there.Under u_kb_...