Hi,We got the record created vis POST method , but now need to update the variable of existing RITM.Tried some method shared in community and created a Scripted REST API, but seems I am doing something wrong as it is not working. Please advise.Script...
Hi,I want outage to be created from incident using create outage context menu option. Tried below script in create outage ui action but its not working. function outageAlreadyExists() {var outageGr = new GlideRecord('cmdb_ci_outage');outageGr.addQue...
I am wanting to include a survey embedded in an email. I have searched through all the current community articles and several HI articles, but do not seem to be able to resolved the issue I am having. I believe I have completed all the steps listed i...
Hello all, The issue we are facing is some of the approval response emails we are getting are being truncated and they are being set to the state received ignored. We have identified the reason for truncation it is because of the images that are pres...
Hi everyone. I think I already know the answer is no, but can someone please confirm whether Universal Requests can be configured with custom tables that have not been extended from task? I have successfully configured UR with other custom tables tha...
SN Experts, I've noticed a highly beneficial field within Problem Tasks (PTASK) - "The Cause Code". These codes provide very contextually valuable information. My issue is that it's currently nested within PTASKs only. Is it possible to place this fi...
Hey,I am currently preparing for an SAP MM (Materials Management) interview and stumbled upon a great resource. However, I'm facing a challenge with a specific problem related to SAP MM.Problem Description: I am trying to calculate the procurement le...
Hello,This is the first time I'm carrying out an upgrade(I'm new to ServiceNow) and reviewing the Upgrade History I have found that there are ~70 Skipped Error. We have upgraded from Fuji to Geneva.I can see that I can resolve Skipped conflicts, but ...
Hello all, I am trying to track down "Where this Follow/Following button is coming from". I found the documentation of: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692505 we have two with the same name in our instance...
Hello,We are integrating ServiceNow with an external platform. When a form is submitted on the external platform, an RITM ticket should be generated in ServiceNow, and all form details should be added to the RITM variables. Currently, I'm using the J...
I have a reference variable for location of the user and another reference variable within the form to display the 'requested for' user. I need to set the default value of the location variable as the location of the user in 'requested for' variable....
Our incident is automatically prioritized to medium by HI but it has major business impact for us. How can I escalate the priority? I can't find any possibilities in the portal Thanks in advance
Hi All, I came across issue with parsing i have a JOSN format which need to be parsed. As new JSONParser() API deprecated in global cannot be used in scoped applications.can you suggest what is the alternate for this? var SampleArray = { ...
How can you set the default filter for a related list in Agent Workspace or ensure the one set as default on the standard form is applied in workspace? Example: The following is the filter we have on change form. We used UI Action to 'Set as default ...
Hi All, On the change task form UI policy is not working.I have created a UI policy that makes the work notes mandatory when the change is an emergency & implementation status is either 'successful with issues' or 'failed'. This change_task opens in ...
