Hi all, Not sure if anyone has done this yet, but I am looking to somehow prevent an approval email from a specific catalog item from being sent to the delegate of the approver. Is this possible?The use-case is that we have a sensitive catalog item w...
I am wondering if there is a way to hide a variable's audit history or hide it from a group.I came across this which seems to be related: https://www.servicenow.com/community/itsm-forum/help-needed-to-hide-variables-from-audit-history-on-inc-created/...
Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?
When the state of a Catalog Task is changed to pending the RITM and Request state should also change to reflect the task. How is this completed with a Business Rule?
Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...
HI All, I am try Creating New Flow Designer .i have not visible to ''Wait for a duration '' Any body help me thanks
Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsof...
When state is closed complete, it should make all the fields read only.
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
Hi All, I need to copy category from maintain item ( sc_cat_item) to RITM ( sc_req_item). Please suggest. Thanks all,
Hello,I have a requirement where I need to underline a part of a short description of the catalog item on the Service Portal. Is it possible? If it is so, how can I do that?
Unable to rearrange the UI actions in the Action Bar in Service Operations Workspace. When I change the order of the UI actions, it only changes it in the Agent Workspace but it does not change it in the Service Operations Workspace. Does anyone have...
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
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