I have a requirement :For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some ...
Hi friends,I am writing transform map script onBefore() : (function runTransformScript(source, map, log, target) { if(target.u_request_frequency!=''){ ignore = true; }})(source, map, log, target); Now, the doubt is :Shall I write this s...
Hi team , I need to hide field text based on role or group ,For example : incident form have description filed, so based on role I will set encrypt or decrypt Can any one provide me solution for this how to achieve
Hi, We need to grant the write access for Model and Model category fields on Alm Asset table for single user. There is an existing filed ACL's with nobody role. We know, this is not a best practice in ServiceNow but need to meet the new requirements ...
Hi @Ankur Bawiskar In Knowledge articles i have field with type html need to update the font size for all existing articles For newly created articled i have updated a default value in dictionary entry but it is not working for existing articlesCo...
HiI have the flow with approval step which look for manager of every user from 'Requested for' variable. 'Requested for' is a List collector variable type.So when I submit the request then approval goes to manager of user A and to manager of user B, ...
Hi All, please help me to resolved below requirement...I have created custom table in witch I have created one expedite table in that table there is one field called Serial number and that is read only and there is some more fields like Number exp no...
Hi,How to open the List of Dashboards in servicenow ?
I have data in expiration date field in string format, i have to convert it to date and time to update it to Expiry date field.same goes with below screenshot also
Hello Everyone,I need help in extracting email addresses from error string. The error string will look like this. 450 4.1.2 <eample@example.com>: Recipient address rejected: domain not found I tried different RegEx but no luck. Any help is appreciate...
Hello Dear Service Now experts, Perhaps, someone could give a hint on how to overcome the following difficulty. I have a workflow that is triggered by REST API call. The purpose of a workflow is to create an incident record for AZURE Service Health a...
Hi AllWe have an HTML field and a Normal plain text field but even if we hide the HTML field and while initiating a ui action from the same form for a faction of seconds its shows media uploading for normal text field why so any solution here to rest...
We have a field on the sys_user_grmember table called on call where users can add them in and out of "on call". This was the method we used to use for scheduling on call prior to the new options and we still have some teams that use it. We have a r...
I have created a query business rule to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. I need users to only be able to view incidents, catalog requests, and tasks that were created by users with the same lo...
Hi All, Can someone please help me with the requirement to "Create a Link in RITM ( Only for Close Incomplete State) Showing the relevant Incident Number Created for this Request. Add a log (under the "Activity" section) to the work notes of the RITM...
