Can some one will help me out what is the main purpose of Performance Analytics in ServiceNow
Hi,Can some one will help me out what is the main purpose of Performance Analytics in ServiceNow please help me out with an real time example.Thanks,
Forum Posts
Users are not able to login through SSO after LDAP change
Hi People, Users are facing issues with logging into the instance through SSO. We have recently modified the LDAP server integration from the previous one & built a new LDAP server, both are via MID Server. But, previously users were able to login us...
navigating URL by passing Ticket Number
navigating URL by passing incident number.I wish to navigate to recored ticket by using ticket number please share your knowledge.
Resolved! Issue whie creating Edit button
I 'm trying to figure out how to use the sys_m2m_template.do slush bucket. I see from some of the other 'Edit...' UI actions, that many use this:var uri = action.getGlideURI(); var path = uri.getFileFromPath(); uri.set('sysparm_m2m_ref', current.get...
Update the PDF document attached to the record
Hi Team, We have PDF attached to the record and when the state of the ticket changes then we need to update the last page of the PDF with some wordings like "This PDF is approved". So how can we edit the PDF in servicenow. Can someone please help me...
Placeholder Change
Hi Everyone,I'm Facing one issue related to Changing the placeholder Name and Value pair of Type in my custom table.Here I want to use the Name and Value pair field for storing the Ip Address and Port so I'm using the Name Value pair Field where I ca...
I want to create an Email Template only for Normal Change Request
Hi All , I have created one email template on change request table , I want to make sure that this Email template will run only for Normal change request and not for standard changes . How can I implement this functionality ?
Service operations workspace showing :403: You don't have access to view this page for non itil user
Hello,Some users who do not have ITIL role are not able to access the Service operation workspace and shows the 403: You don't have access to view this page . Can someone help me in locating where exactly are we defining the role for SOW access. I d...
Resolved! How to see import log when a transform map script run?
Hi all,I am facing an issue while running a transform map script (on complete) I want to transform a large excel file in which I want to count all the record via number with each record respectively with their sys_id. Code ://(function runTransformS...
Integrate ServiceNow with zscalar to create Incidents in ServiceNow
Hi,We want to check the feasibility of integrating ServiceNow with zscaler to create incidents in ServiceNow.For the alert sent to ServiceNow we want to create an incident and attach the attachments if any present in zscalar for that alert.If anyone ...
Resolved! How to set minimum character length for a multi-line text variable in a catalog item
Can anybody tell me how I set the minimum character length to 50 characters in a multi-line variable in a catalog item?The variable itself is already mandatory but I don't want people to write just "because I want it" or other pointless answers down....
There should be a button on incident table, when we click on it then system should be create problem
There should be a button on incident table, when we click on it then system should be create problem record in problem table andit will redirect to problem record and back out as well (Button Name : Create Problem)
Resolved! Form view on portal
Afternoon all. I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduc...
Resolved! Filter assigned to users based on assignment group
Hello,I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming f...
