Resolved! How to get duration time between states?
Hi, I need to get somehow duration time between states in a problem management.I would be grate to get something like this as a report.. Someone know how to get that?
Forum Posts
Client Script on Submit or Business Rule for after condition, which runs first?
Hi,Client Script on Submit or Business Rule for after condition, which runs first?I want to run the client script first?? Is it possible??Thanks and Regards,Chandra
Resolved! How to remove group to be restricted from orchestration ?
Hi All , I have a requirement where I am little stuck with scripting. Kindly need some guidance from experts .We have a requirement where , there are number of groups if a user selects any of the groups from the list except that grp remaining should ...
Report query
Hi All, Am getting error in the report when am trying to call script include function in the report filter, however the report is not getting generated:Script include:Client callable: truefunction SFTP_error_records() { var sfpt_data_source = new ...
Catalog task is not getting created via flow designer
Hi Community, I have created the simple flow designer which generate catalog task...set run as "user who initiates session".when I create a request, task is getting created but if other users create the request task is not getting generate and i chec...
Resolved! If the user has a different time zone, how can I find out the time zone for a specific date field?
Hello All,I am using UI Formatter(Schedule Date Range Selector) for Date range selection as I have attached picture above.I have set the time to between 8:00 and 9:00AM,Although each user's timezone is different, it displays the same for them all.How...
How to create multi select choice field in jelly script interactive filter(Dynamic Content Block)
Hello All,1) We have one requirement, we want to display list of users(sys_users) in one multi choice field.2) Show list of Incidents records using one report.3) When the one or two users are selected from multi choice field then filter incident rep...
who can i ask for access to amend the walkup experience application ?
i plan to add a field to lookup user asset in the interaction form how can i ask to remove the restriction ?
Resolved! Global search not displaying short description in Global Search Results
Hello Everyone,We have upgraded to Vancouver recently. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title.Did anyone experienced this and any suggested fix?
Need to close child taks
I have a requirement :For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some ...
Resolved! Transform map onBefore event versus Run Script
Hi friends,I am writing transform map script onBefore() : (function runTransformScript(source, map, log, target) { if(target.u_request_frequency!=''){ ignore = true; }})(source, map, log, target); Now, the doubt is :Shall I write this s...
Resolved! Hide content in filed based on role or group
Hi team , I need to hide field text based on role or group ,For example : incident form have description filed, so based on role I will set encrypt or decrypt Can any one provide me solution for this how to achieve
Write Access for Model and Model category fields on Alm Asset table
Hi, We need to grant the write access for Model and Model category fields on Alm Asset table for single user. There is an existing filed ACL's with nobody role. We know, this is not a best practice in ServiceNow but need to meet the new requirements ...
Update a existing records KB articles font size
Hi @Ankur Bawiskar In Knowledge articles i have field with type html need to update the font size for all existing articles For newly created articled i have updated a default value in dictionary entry but it is not working for existing articlesCo...
Skip approval when both users has the same manager
HiI have the flow with approval step which look for manager of every user from 'Requested for' variable. 'Requested for' is a List collector variable type.So when I submit the request then approval goes to manager of user A and to manager of user B, ...
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