cmdb relationship
Hi,I want to create a report on to know custom cmdb realationship types in my instance ? what type of conditions we have to keep?
Forum Posts
Override default variables
Hello Friends, I have created a definition to fetch the changes on form. Now the thing is apart from field values I want to display the updated_by value . By default the updated by values is captured as System. How can we achieve this. Your effort...
Resolved! How to configure the "back-end" service catalog?
Hello,I need to configure the "back-end" service catalog (not the service catalog from the portal). But i couldn't figure out where i can configure this.e.g. remove this "cart" viewOr to remove the "stage" column from the "order status" pageI know th...
SOAP message function | HTTP 500 Error
Hello guys,I am facing an issue with connecting SAP/SOAP services. When I test my SOAP message function i get an 500 Error the response is the following:When I comment line 84, the HTTP status is 200, so the 500 Error comes from the Entertime variabl...
How to check the user with user groups
Hi Team, Can you please help me on the below query.I have written script when snapshot required option is selected i can able to select the requested item number for this i have add filter like created by me and active is true it show the requested u...
How to populate the Reference fields with dependent on the value of another reference field
Hi All,I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table.Table Form: Catalog Form:Here You can see on upper...
Increase your Companies Performance by Managing your Engagement to Clients and Vendors
Services and Operations of IT has been struggling in keeping up with technical debt and tracking performance of teams has been hardly keeping up with the agreed standards and contracts. Hard to control CSAT scores with critical and important task and...
How to retrieve the options of a user selecting variable of an item?
How to retrieve the options of a user selecting for a variable of an item? How to run a background script for that?
how can i read Json data for specific parameters
Hi Team,Below is the JSON data updated in 1of the variables in catalog item.{"id":"123","region":"us-east-1","name":"123@gmail.com"} i above JSON i need to read id & name details. how can i develop script for the same.
Exclude Saturday, Sunday in the Workflow Schedule Relative Duration
Hello All, We have one requirement. When sending a catalog item request, we aim to set the Delivery Date to the next 4 business days.To achieve this we are using the Workflow property in the Schedule's Relative Duration field. However, if an end us...
How to disable an UI action through Client Script?
I have tried disabling the UI action in a onChange client script through the below code:g_form.setDisabled('request_approval', true); but this is not working,can anyone suggest any alternatives?
Can someone help me with GRC questions?
I'm preparing for exam and some of below questions are confusing so if you guys give me correct answer that would be great Who can send the Policy back to draft or forward it by requesting approval? (Select three)ApproversOwning GroupOwnerReviewers ...
Scripted Approval is not working
I have catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can do it...
Make Catalog variables Readonly for Specific Groups
Hi, I would like to set catalog variables as read-only for two specific groups. I've created a new role and assigned this role to those groups based on information from a community blog and implemented the following onLoad client script. However, whe...
Resolved! How to insert MRV in open ticket with script
Hi everyone!I need help with a question, how to add MRV to an existing ticket? I need it to stay in this format But when I try to insert it it stays in this formatI'm using background script to build the solution because I need to run code for this
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