User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
Hello All, I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or in other words, I want to make an assignment group visible to a specific group members only and not every one other than thos...
I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...
Hi All, I have a lookup select box variable "sub_category" that populates choice values based on the request type. These combinations of the request type and sub categories associated with it are available in a custom table to which the lookup select...
How to add Servicenow direct Attachments from URL or Google drive?
Hi All,I have a notification that supposed to be triggered when an event is being fired.The event is being fired but the notification not.Does anyone know why? Thanks
Hi All,I am using Flow designer to create the Request through email.I have created two variables:Short description- Single text lineDescription- HTML.For Short description I have added Subject Line and for Description Body Text. But the value is comi...
Hi, I'm getting this old content view, which got worse by turning off the the next experience feature.Now everything is displayed differently. Anyone has a clue how to change to the normal view in this situation?
I am using OOB Service catalog Rest API : POST https://nmldev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_nowto create request in ServiceNow. As part of the payload we are passing below parameters. "sysparm_item_guid": "","get_port...
Is it possible to export JSON via URL? I've read the following article but have only managed to do this with CSV. https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/exporting-data/task/t_ExportDirectlyFromTheURL.html ...
In ATF steps ,in set variables value step, I need to add attachment as it is mandatory field in my catalog form, how to do that.
Hi Community, I would like to generate popup message or alert in incident form if reassignment count of ticket is 4. I have tried creating a business rule but with that i am not getting the required output/result, can someone help me finding solution...
Hi All, I have a requirement I want to export a form in form of Excel sheet. Right now we have options to export it in PDF and XML format. But we want an another option to export it in EXCEL format. Can any one help How we can achieve this.@Ankur Baw...