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REST + MID Server = No HTTP Header

Background:We are trying to integrate our Service-now instance with an application that provides a RESTful interface. This application is in our local space, so we must use a MID Server to access it. In addition, this application creates an authoriza...

StephenHey by Mega Guru
  • 5302 Views
  • 7 replies
  • 2 helpfuls

Business Services and Offerings - CSDM

We are implementing ServiceNow and we are trying to map out all of our business services and services offerings - and one minute it makes sense and the next I find myself questioning if this is going in the right direction.  Example OneRefraining fro...

LF080291 by Tera Contributor
  • 1276 Views
  • 1 replies
  • 0 helpfuls

Catalog item

Hi , I have created a catalog item with below information.Form Name : Hardware Tools 1 . Field Name : Requester , Field type : reference 2. FiledName : Hardware Requirement,Field Type : Radio Button) Options are as mentioned below Laptop Desktop Mous...

Ashok  kumar by Tera Contributor
  • 576 Views
  • 3 replies
  • 0 helpfuls

Metric definition should execute based on condition

Hi friends, I am creating a metric definition to capture a field value "u_enroll_date".Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture th...

Asmita7 by Tera Expert
  • 799 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide user from assignment group

Hi All, I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the sam...

Ankita9793 by Tera Contributor
  • 638 Views
  • 2 replies
  • 0 helpfuls

Attachment is missing in Email.

I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.I selected check box as true as well i...

Anilwp by Tera Contributor
  • 949 Views
  • 8 replies
  • 0 helpfuls

Resolved! Loading sc_req_item.list with Stage column taking long to load

Hello, I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column...

KP28 by Tera Guru
  • 1649 Views
  • 6 replies
  • 4 helpfuls

Flow Designer

I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...

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