Resolved! Adding columns to list view
We have a requirement to add columns from Case table to the list from Task table by dot waking. Is there anyway that we can do that?
Forum Posts
Transferring knowledge (knowledge bases and knowledge articles) between instances
We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
Resolved! Clear catalog variables value after the ritm is closed completed
Hello All, Hope everyone is doing good!!I have a requirement to clear the catalog attachment variables value in the 'sc_item_option_mtom' table once the RITM is closed completed.I have 3 mandatory attachment variables for a catalog item after the clo...
Request items are not displayed in the My requests
when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.Expectation: When a user submi...
Resolved! How to exclude a single group member from receiving group notifications?
Hi All There is a requirement to exclude a group member in ServiceNow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group. Thanks & regardsAkhila
Resolved! Identify when a notification was last utilized
Hello, we have a goal of updating the formatting on our notifications but first, we want to determine the notifications that are actually being used so that we're only updating the notifications that have been used within the last six months or so. ...
Flow stuck to In Progress state without executing the action
Hi I have created a flow to add the users in AD Group but earlier this was executing but now the flow was showing in progress state for more than 8 hrs still it is not executing. May I know why this is happening no logs i can see.
How do I restrict Change Request planned start dates based on a Blackout schedule?
We would like to eliminate the ability to start a change with an incorrect planned start date. So far I have not seen anything out of box to do this and am currently thinking of generating a Business rule. Am I looking at this incorrectly?
Create an ACL to make a record visible to only those users who belong to the assignment group
I want to create an ACL which restricts a record from all those users who are not a part of the group defined in the assignment group field. Therefore, if a user is part of the current group mentioned in the assignment group field he should be able t...
Tracking License Usage Based on Utilization - Has ITIL role but not assigned a ticket in 90 days
Hi everyone, I'm looking to create a report or a series of reports that helps me refine license utilization. Specially, I want to create a process/report that shows users with ITIL role that haven't been assigned a ticket in the last 90 days. My hop...
Background script (it should not create new records)
Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance var current = new GlideRecord('vtb_card');current.query();while...
Ticket Fields widget does not show on Ticket form for non-roled users
Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
Dashboard Sharing with NON ITIL role user (End user role)
Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...
Powershell script on mid server not working
HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...
How to Show the Approver Names in flow stages
Hi when a requested item is submitted the Action Ask for Approval I have added a stage Management Approval but not able to see approval list which can be viewed using workflow.workflow Flow
