As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.I want to Notify the requestor 5 business days before the change is to be canceled. Thank y...
Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?
Hi @all, I have a requirement to set the message to set the user time preference in the variable. In the planned start and end it need to be populate based on the user time. it need be checked current logged in user time. Catalog client script:functi...
Hi Developers,When I try to fetch the access token from a third-party application, its showing the below error please refer the attached screenshot. Can anyone please help me?
I have inactive sc_request, sc_req_item, sc_task items with "active" flow in sc_req_item.When I performed data fix on sc_task or sc_req_item, the flow triggers to the next step and made the record active again.How could I find all flows on inactive r...
I have a report that is getting the count of incidents resolved in a month and breaking them down in groups of date ranges. For example, Same Day, 2-5 days, 5-7 days, 1-2 weeks, etc. This is an old report that used the Business duration field for tra...
Hi Guys, Need help on Multi-row Variable Set. I only have one column (single text), but I need to make sure that user doesn't enter the same value over and over. I am doing it on a Catalog Client script. Please assist. Thank you in advance. Regar...
Hi Team, We have couple of custom Integrations which are based on REST API.What we want to implement like we should have something in system which will enable us to simply disable the Integrations.exampleCreate a system property per Interface to enab...
@Ankur Bawiskar @Community Alums Please help me or anyone else How to capture the "last logged in user" & "Primary user"from Discovery for CIAnd I want to capture in a separate field in CI how to solve this
I want to divide if activity in three part.. OSvalue is passed the correct value but if activity not passed the way. I write the three conditions for this activity:activity. result=='win10'activity. result=='win11'activity. result=='blank' The code ...
Hi all,I'm trying to write a query that I thought should be relatively simple but is proving challenging. I would like to write a query that filters entries in the cmn_schedule_span based on the start_date_time field (e.g. show all entries where star...
Hi, Attempting to deploy the OoB survey for Requests (Service Request Satisfaction Survey). Built a straight-forward trigger that looks for a state of Closed Complete. The survey is being generated but the Notification is NOT. Verified that it exist...
Hello Community, I need to limit the delivery date for a request to at least 1 week out from the date the item is requested. Below is the client script I'm using. It works for dates that are 7-8 days out from the request submission date, but does not...
Hello all, I am trying to get rid of the dropdown menu in "Select Reason for Visit" in the "Walk-up check in" I added a text option, in which I'm hoping our users can detail the reason for their visit. But since the dropdown menu is there it makes it...
I have created a flow to send reminder emails daily.It will look a the requested items and the conditions and then to send the 1st reminderI then added a for each item and a condition to show if the work notes does not contain "1st reminder sent" the...
