Each of the field values need to have the following points assigned to each value for the calculationa. Capability1. Low = 1 point2. Medium = 2 points3. High = 3 pointsb. Associates1. < =100 = 1 Point2. 101 to 1,000 = 2 Points3. 1,001 to 10,000 = 3 ...
I want to change interface of order guide's choose option section in service portalCurrently it is coming like this in service portal.But if I am going to order guide from navigator and clicking on try it , then selected catalog item are coming in di...
Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...
Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...
Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group. It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...
Hi All, We are adding the manual approver to the change request. But the document ID of manual approver record is empty. Approval record via workflow vs Manual approval record. Manual Approver
We have a problem where people are creating changes by copying an old change. The problem is the new change has a service that is no longer active. I believe the same would happen if they were to create a template with an expired service. Is there...
Hello Team, I have a requirement on service catalog, some are sctasks are created manually and workflow. while closing all associated sctask set to closed completed then the RITM should closed complete automatically. Present this is not happens for m...
I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...
Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...
Hi all,I have a requirement where I have 2 Glide list in the form. Lets say for an example:Group - Type - Glide list (Reference to Group)Users - Type - Glide list (Reference to User)Under each group, we have multiple users.Group-AGroup-BGroup-CUser-1...
Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...
Hi All, I am facing subjected issue issue during rest message call from snow . My http query parameter is below: and my variable substitution is I received 400 response code with below response {"detail":"JSON parse error - Expecting propert...
Hello everyone ,I want to trigger notification on every 30,60,90 days from start dateCan anyone help me on this>Thanks & Regards,Rohini Vibhute
I am developing a scoped application for a client. I have two record producers on the home page of a Service Portal.I am trying to configure the record producers to be visible only to certain specified groups or roles.I have created user criteria an...