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Order Guide's 'choose option' interface in service portal

I want to change interface of order guide's choose option section in service portalCurrently it is coming like this in service portal.But if I am going to order guide from navigator and clicking on try it , then selected catalog item are coming in di...

PrajwalAgrawal_0-1668322388230.png PrajwalAgrawal_1-1668322533959.png

Resolved! Major and Minor Normal changes

Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...

Create a problem ticket from change ticket

Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...

Bar chart colors not consistent

Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group.  It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...

John Hines by Kilo Expert
  • 2201 Views
  • 4 replies
  • 2 helpfuls

Resolved! Issue with Regex

I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...

Resolved! Change Schedule & Maintenance and Blackout Windows

Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...

Resolved! How to restrict catalog item for the Role admin

Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...

User Criteria Not Working (San Diego)

I am developing a scoped application for a client.  I have two record producers on the home page of a Service Portal.I am trying to configure the record producers to be visible only to certain specified groups or roles.I have created user criteria an...

Alan11Robin by Tera Contributor
  • 1702 Views
  • 6 replies
  • 0 helpfuls