attaching kb to incident via rest api. i am able to create an incident using api but when closing i need to attach a default KB article to it. any way to do it ? if the kb article gets v1 or v2 , how can i get the updated version in ? or i need to ...
Hi All,I have a requirement to auto attach one document to each record of the table once it is created. Please provide a solution to how to do this and what all needs to be done for this. Thanks in advance.
Recently we have upgraded our instance to Eureka. We are getting "com.glide.db.impex.datasource.DataSourceException: Connection URL cannot be empty" error while uploading excels in our Instance. Please advice on this
Hello Community Is there any way to remove attachment activity from Ticket Conversations widget? Screenshot attached below. Any leads appreciated.
HI, I wanted to modify the existing change conflict detection configuration as OOB it is checking below four field values, I wanted to add the Services as one of the attribute to Run conflict detection automatically. Configuration itemPlanned start d...
I have a service portal that was using the OOB "Header Menu" widget. The header has our company logo on the left and, if I have only 7 menu items, everything fits neatly on a single line. However, a new 8th menu item is being added and this throws th...
Hello Developers, Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on th...
Hi, I would like to implement the below scenario.Only User A and B should be able to Add / remove the group membership for the Group name starts with "ABC" .Other users should not modify the group membership. Please suggest how to implement this w...
Hi Team, I have one question regarding $scope.$on question in widgets. I see the function $scope.$on("field.change", function(evt, parms) { ... } is called only when the record picker is changed within the same widget. Is it possible to invoke this f...
Good afternoon, I have created a flow where when the SC is closed, it will close the RITM.However i am struggling to add the steps where - After the RITM is closed, it should close the REQ When i am trying to add the Action, i do not see REQ in the...
I am trying create Output ECC Record to execute the PowerShell file in MID Server.But the Output records Status is 'Ready' only, its not chage the State to 'Processed'. Kindly assist me on the same.
Hi, We have an excel file which will be imported into Servicenow instance on daily basis and there is separate form to import the data using the excel. Both the methods are using the same transform map to import and update/create the asset records i...
I have one catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can d...
HI, I have created a article template for a particular knowledge base that is created by me. I have provided with two new fields in that template.1.I have provided SNOW Template(Article template) in only SNOW demo knowledge base, but I could see th...
Hi All, I am following the article posted by @Community Alums in which we can attach the attachment and then override the approval but it is not working and throwing an error in the console:Link to the article: Attachment Transfer: Moving Files from ...
