Created New Service portal and i want to land the users "Dept=Network" only into that portal
Hi,Created New Service portal and i want to land the users "Dept=Network" only into that portal. please help me out how to configure the portal. Thanks,
Forum Posts
Best Practice to display SLA Business Time Left in a column from Incident List View.
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Transfer order line tasks are not generating in order.
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
Resolved! How to check how many reports are created on the Incident table
Hi,How to check how many reports are created on the Incident table.I want to know the list of reports which are running for the incident table. Please help me out with the navigation steps Thanks,
Resolving Error: "Scope lacks create access to table oauth_entity" in ServiceNow Flow Designer
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
Resolved! Restrict Catalog item for users
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Resolved! Reporting - Chart Colors
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Recertification issues
Asking this on behalf of a colleague:If someone has done a certification from their corporate ID last year and they want to recertify their delta exams this year but they have left the organisation and that corporate ID is not valid anymore .What are...
Resolved! KPI Signals on PA Dashboards
Hello, I am looking for a way to add a signal or a color change to a Performance Analytics Dashboard to signify something needs attention or is out of a usual range of numbers/pattern. Targets and thresholds on the dashboard are set manually and not ...
Resolved! Forward Facing Known Error Articles
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
Notification email advanced condition
Hi All, I have a requirement where if the requested for of an RITM is a vip user then the notification shouldn't be sent to that user. I have used advanced condition in the notification and my script is.If(current.requested_for.vip== false) answer...
How to move data between tables from one field to another
So I have a question I am seeking a solution for: I have a Idea Record that has on the catalog item to produce the record a set of questions for the submitter to answer. Once sumbitted, it creates an Idea and fills in the answers to the questions in...
How to unhide and make mandatory fields on catalog task for IT to work the ticket
I have started working on this and thought it was completed, but some issues have come up. What I have done so far is that I have made all the variables needed, marked the ones I need to be hidden as "true" under the hidden option. Then, I am using a...
Making variable readonly on one catalog task and same variables should editable on other catalogtask
I have one variable on one catalog item. it is has multiple catalog task's.the variable should be editable on one task, and should be read only in the next catalog task. How to achieve this ? Thank youHari
How to hide a variable field on user form and make it visible on RITM and task form
Hi, I want to hide a variable field from the users while they would be ordering the item from service portal page, and make that filed visible on RITM and task form. Please reply quickly.
