Resolved! When knowledge article retired then system should send email notification to your personal email add
When knowledge article retired then system should send email notification to your personal email address via business rule
Forum Posts
How to copy the Incident reply email attachment and paste in the Incident
Hi there, I have a demand where I need to implement a feature that when an user replies an email about an incident with an attachment, I need that this attachment to be inserted inside the Incident record as well. I've attached some screenshot to rep...
Include Watch list on SC_Task email
Hello, I would like to include users that are added on watchlist to email cc column. I created an email script but I'm not seeing the users in the cc column when i try to send an email. if(!current.watch_list.nil()){ //get watch list addresses and...
How to compare array element in GlideRecord?
Hi Team, I am trying to call array element in the GlideRecord,var caseArray = {"arr": [{'number': '0213634',},{'number': '0213536',},{'number': '0213512',},{'number': '0460810',},{'number': '0203475',},{'number': '0203467'}]};var jsonObject = global....
Hiow to stop workflow execution for an Item
Hello All,We are generating a request through a script using the cart API and simultaneously inserting an approval record for the same request and we are auto-approving these requests via business rules (BR), so once request is Approved RITM's Workfl...
Validate Group on Catalog item Form Level
Hi Team, we have requirement like need to verify the Group exist or not in the catalog item form level with Active Directory or Azure Active Directory Via Integration before form submission, please help on this. i have seen after submission with Flow...
How can we hide/dsiable to edit breadcrumbs of module's filter
Hi team, I have created a new module to view knowledge article with some condition. I want to hind or set readonly this filter condition, so that nobody can change that filter to view other records, I can not use list Control as it is applicable for ...
Notifications are ignoring the 'From' and 'Reply to' fields
Hello, My org uses our own SMTP server which uses ourService Desk email address as the "From" field on the sys_email_account record. We have recently implemented HRSD, and we want to ensure that notifications in the HR category are sent using our HR ...
How to create 2 tasks parallelly after if condition in a flow designer?
Hi All, I want to create two tasks parallelly after a if condition in a flow designer. When a if condition is matched, both tasks will generate simultaneously. How to achieve this?
Resolved! Need Resolution for the Error in the browser after submitting a catalog item request
Hi, whenever I am trying to submit a new catalog item request it is giving me the error on browser "Unique Key violation detected by database ((conn=2340976) Duplicate entry '3454b5a31b65b910cfe2a827bd4bcb8a' for key 'PRIMARY')"I haven't created aby ...
Resolved! SP link icon name change
I would like to know the scope of influence when the name of the link icon in the service portal is changed. (yellow part of the image)Please let us know if you know the standard range, as it may vary depending on the configuration.
API For sending attachment
Hi, I've shared the scripted REST API with the customer to create a ticket in our ServiceNow instance. Now, they're also inquiring about uploading attachments. Do we need to provide a separate API for updating attachments, or can this be done using t...
Resolved! Is it possible to see updates to catalog item variables in the audit history on a RITM?
Is it possible to see updates to catalog item variables in the audit history on a RITM? As an example:1. Open a RITM2. From the context menu, select History > List If there is another way to see updates to catalog item variables, I am interested. Th...
AI, Automation Effectiveness
In the context of GenAI, Automation and ITSM - How have you been measuring the effectiveness of automation to eliminate incidents (business disruptions)? E.g. via Incident or Problem management form,etc
Stock rule notification not received
I understand it will run once per day but where can I see the schedule ?? Can I change it ???
