I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues. collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below
hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...
I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.
Hello all, how can we show the reason description field in the walk-up appointment booking widget? *I need a reason description field under what is your reason for visiting?
How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...
Hi Team,I have sent 3 emails at the same time from outlook with 3 different attachment file names.When I receive an email in the servicenow instead of attaching the respective attachment to the record, all the 3 attachments are adding to the one reco...
Hi Experts,Can someone please help me understand what is OOB connector vs custom integration in Servicenow?What is the difference?
Have a integration from SC task to RITM one ServiceNow to Another ServiceNow need to send multiple attachments i have written a script using attachments API /api/now/attachment/file but im able to send only one attachment , here when I'm add the 1 o...
Similar to other posts on Community I've observed that submitting a Standard Change Request from Service Portal generates a Request instead of a standard change request. Should we prefer to hide Standard Change templates from the Service Portal, i'm ...
I'm getting this requirement very frequently to add multiple choices under dropdown variable (I'm using Select Box) on catalog item form which is not referenced to any table. But it is not a best practice to add more than 15-20 values in select box v...
Hello All, I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold". How can I achieve th...
How to add an Option / radio button Field in Form Personalization?Currently following Field Types are available:Type:ChoiceColorCurrencyDate-TimeDecimalDue DateDurationHTMLImageIntegerJournalListPriceReferenceString SuggestionTimeTranslated HTMLTrans...
Hello all, I have been trying to set different landing pages on SoW (Service Operations Workspace) However, when It comes to SoW Tier 2 / 3 Landing Page, I am unable to select user criteria under user criteria Inclusion related lists. Please refer t...
Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...
Hi , I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user ...
