Trying to match user from instance 1 on instance 2 where unique field is email address, and capture sys_id of this user, so incident can be created on instance 2 with matched user:try { var r = new sn_ws.RESTMessageV2('V1 Integration', 'Post I...
Hi,In onChange client script i can't able to get the error message please help me out the reason. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var currentDate = new Date(); ...
I have a department IT that has several departments within the IT department. When configuring Universal Request, I have set up service sets for IT and each child department. Since all departments are within IT, when I configured services in Univer...
Hello there, I have a simple request to update an existing UI Policy with new conditions. When updating the UI Policy – this works for new records, good, but it affects existing records, where now the variable shows in existing records, when it shoul...
Hello, Any experts on Service Operation workspace..I need some urgent help. I am creating a custom landing page and added out of box, and viewport. after that, the dashboard is not work as expected. When I click on the Doughnut chart, no data is rend...
Hey Community, I have a requirement to create percentage type report in ServiceNow. I tried finding it under report but was not able to find. Hoping to get some help here. Thanks
Good morning, Surely my question is trivial but I changed approvers more than a year ago and I don't remember where the lock icon is located to change the approver (step approver workflow) If anyone can help me Thank you
Hi AllMay I know how to hide the "This survey is in regards to Incident: " blue color InfoMessage box from the assessment_take2 public page.I am seeing the below behavior.When user is logged in: This message is being displayed on top and the RP.getPa...
What would be the most straightforward way to create additional filter conditions that limit the displayed knowledge on the service portal by specific user attributes, e.g. 'language', 'department' without creating user criteria on each individual ar...
I have below valuesa = {"name1":"value1", "name2":"value2"}b={"name3":"value3"} and i need to get result added as below:c= {"name1":"value1", "name2":"value2","name3":"value3"} To set value into a Name-Value Pair type field . Please suggest a script ...
Our company has IT Service Management stood up. I am being asked to create application availability metrics and I am looking for some direction on how best to solve it.
When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp2) Native - my approvals is not visi...
Hi All, The below code is working in BR but not in a scheduled job so what is the best way to replace gr.addQuery('sys_id', current.sys_id); in a scheduled job run script? var gr = new GlideRecord('u_custom_integration'); gr.addQuery('sys_id', curren...
Hi Expert, I'm trying to Map data from CSV file which is using " | " pipe as a delimiter.Is this possible to import the CSV file and than transform to the Target table fields.As I tried mapping the fields. this how it is seeing. kindly assist! Bes...
Hi All,I want to change the display information when we hover the mouse on the pie chart in a report on dashboard. I want to change the highlighted info, when we hover the mouse on it.Could anyone please guide me on this. Regards,Sidhu.
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