Hi team, I want to display subcategories instead of catalog items when a category has child categories in Service Portal. For example, In the below attached screenshot, when I click on Hardware category, it displayed related items in the content fram...
hello All,we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is I have used this logic but it is removing all crite...
Hi Experts Good Day!When ever the user sends mail attachment(xlsx) for data load. Actual process is ( "Data Load -> staging table -->Import data --> Transfer map.") This is manual process.But as per my requirement when I got mail with attachment. Tha...
How to configure a flag on problem list view to inform problem manager when all PTASKs are closed.Could anyone suggest on how to proceed with this? From what I understand, it should be like how when a incident is raised against a VIP user, in the lis...
Let's say, we have an requirement that can be achieved by adding a few lines of code/modifying a condition in OOB Business Rule. My question is which approach to follow and what is the difference? 1) Modify OOB business rule directly and add the requ...
Can anyone please suggest how to fetch notification name from sys_email table for a before insert business rule.
Does ServiceNow has a general appointment booking system that we can use for hardware deployment project rollout purposes? We are talking about 90k hardware deployment in stages across the globe and supported by different groups. So assuming 90k appo...
Hi All,Actually we have few custom notifications that need to send customers, so now we have to branding those email notifications with header and footer? like on header Company logo on top left with Header colour = #c8102E <body content> on footerwe...
I have created a new change model with all state transitions and conditions successfully. However, I don't see flows created for this new model. Do I need to create flows for new model explicitly. I was thinking it would be created automatically with...
hello, When I use global search, I get very minimal data on requested items. When the incidents come through it looks great. How can I get my requested items to return data like short description and description? Please see image below.
Hi Guys! I am trying to hide the empty variables on my form but it seems like it is working for the variables that are not under/in my Catalog UI Policies. Every variabel that i have under the Catalog UI Policies is not affected. It i can see that th...
Hello All, I've a request to remove a user from the groups with ITIL role if he doesn't login for 60 days by only using Flow Designer. Please help me with the design flow. Thanks in Advance.
I have a html file. I want to create a KB article from this html file content. How to do that ?
I have one group approval on RITM after request submit in that group there are two persons for approval 'A' and 'B' .My requirement is when the request is submitted by 'A' want to skip approval.
Hi,Can some one will help me out how to create a ticket in "Hi" Portal. Please help me out with the step by step process to create a ticket in Hi Servicenow portal. Thanks,