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a '0' is coming in multichoce question field in catalog item form

see the above picture , there is one multi choice question field in one item which has total 4 values but one value is inactive false , other 3 are inactive true , but in all other instance its showing 3 values but only in one instance its showing an...

debojyoti_0-1695783277102.png
bala_1312 by Tera Contributor
  • 337 Views
  • 6 replies
  • 0 helpfuls

Resolved! Customize the Resolve UI Button on incident Workbench

Hi ,I would like to have a customized resolve button on the Incident Workbench.I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on...

find_real_file.png
praveen43 by Tera Expert
  • 2066 Views
  • 8 replies
  • 0 helpfuls

I'm done and show more options in virtual agent

Hi All, I am new to Virtual agent. I am having a requirement to add one more option as "New search" along with I 'm done and show more options. But, I am unable to find out where is I'm done and show more are configured. As its OOB , please let me kn...

Renu9 by Tera Contributor
  • 548 Views
  • 1 replies
  • 0 helpfuls

Actual Elapsed Time not getting updated on the reports

My query is I have created one dashboard on my homescreen which shows the Actual elapsed Time of the Incidents that gets assigned to a particular Group. What I have observed is when a new Incident is assigned to the group if we refresh the dashboard ...