Hi All,I am have requirement in a catalog items there is list collector variable if we select list of users then send approvals to users managers using flow designer.
I would like to set the number of rows in a multi-row variable set to a variable in a catalog item, how should I implement this?The requirement is that the value of the corresponding variable ("count result" in the image) is updated when it is added ...
Hi,We got a requirement to copy attachments from ServiceNow to any other database (Oracle) or SFTP, One Drive, Shared Folder etc.When attachments copied, it should create a folder with the record number and copy all the attachments in it. It would be...
Hello, I am creating a request from a Case record in CSM Workspace. The issue I am getting is when we create a request and RITM through a Case record then in the parent field present on the request and RITM form should get populated with the Case n...
We need to drive ITIL users to create their own incidents (and service request) rather than calling the Service Desk. I am looking to create a report where, for incidents, the affected user has an ITIL role, but it was opened by a member of the grou...
All, I opened a HI ServiceNow ticket to close out some older requests that do not have any RITM or SCTASKs. This happened as we were setting up ServiceNow and did not have proper workflows configured. Since, they are over 5 years old, the engineer s...
There is one list view in servce portal displaying list of Devtools, my client wants to display only Active records in service portal. Can any one help me how to put the filter condition in portal side. Please find the below screen shot.
Hi ServiceNow Community Developers, Do you know if there is a way to make a form button read only (unclickable / greyed out) but still keep it on the form when the conditions for it to be clickable are not me. Basically I have a requirement to not hi...
My question is on standard change templates. We have a requirement to review standard change templates annually. Is there a way to set up a notification to be sent out as a reminder for these yearly reviews? Also, if your company reviews them as well...
Hi All,I am working on workflows, As i have a requirement that i need to update the catalog task description with the catalog item form variables(Requested Item) values,But my concern is, there are 8 catalog items and we are using the same workflow f...
Hi all, We are in the process of setting up our ServiceNow Statement of Work (SOW).We have noticed that we have several fields to display on the Incident and Request table records. The idea is to create a second tab called "Details" (to prevent user...
Hi Experts , Do we have any doc site available or any link where we can get the relationship beteween all ServiceNow Tables. Manily for ITSM. Thanks & Regards,Luso.
Hello, could someone help me with the following?I tried to change the background of servicenow (Vancouver Version) but it does not apply any changes, could someone help me find out what is the reason why the instance does not take the color changes?...
I have a catalog item that has a reference variable to select an assignment group (select_group), then a list collector variable (select_group_member) that should show only the members of that group. For the select_group variable, the reference quali...
I have a requirement to restrict approvals on a specific catalog item. They do not what User Delegates to be able to approve these requests. Sounds easy enough. I've found the "exclude delegates" on the email notification. I've also added a busines...