Resolved! Restrict Catalog item for users
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Forum Posts
Resolved! Reporting - Chart Colors
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Resolved! Forward Facing Known Error Articles
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
How to hide a variable field on user form and make it visible on RITM and task form
Hi, I want to hide a variable field from the users while they would be ordering the item from service portal page, and make that filed visible on RITM and task form. Please reply quickly.
Resolved! What is fastest way to approve a request?
There are many ways to approve a request, I want to know the best practice as well as fastest way to approve a request.
An Error occurred while trying to load this flow. Try refreshing.
I'm having a problem when I try to open a flow action, in a flow. Also, I can't access the flow variables in the same way, as catalog variables or other flow variables. Its stopping me from opening any flow action from this particular flow with the ...
Resolved! Not able to see target record in import set.
I have uploaded the data using data source/transform map method. Uploaded the data using excel sheet. I see some records are ignored, some are updated and 1 record is inserted. In this inserted record I cannot see the target record - It says empty....
Resolved! unable to post on api explorer : Security constraints prevent ordering of Item
i am using admin account and i have even tried using another account using impersonate function and same error . even postman i am getting the same error { "error": { "message": "Security constraints prevent ordering of Item", "detail": ""...
catalog item was taking long time to load in the service portal.
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Resolved! How to push new values to a list (glide_list) type field on a table using flow designer action/script without removing the existing values?
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
Resolved! Why does the updated date not change after sending an email from within the incident?
Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
ITSM Servicenow Platform Low Level Design (LLD) document?
Could any one share template or reference doc for creating LLD for ITSM ServiceNow Platform.Where we could find it or what topics to include in ServiceNow Platform LLD?
Knowledge Management Requirement Gathering Template
Hi All, Can someone help me to understand how to get the requirements from clients for Knowledge Management Application (ITSM). It would be great if you could share a template as well. Thank you in advance. Regards,Khaviya
Resolved! What are the names of all the tables associated with Incident and Change Management?
Could someone please give me a list of all the tables necessary to create a scoped custom application that needs to implement Incident and Change Management?I need to know which all tables should be inherited and be part of this application's scope f...
How to create Date Range type variable for Record Producer and Backend as well?
Hi All,Actually i have requirement that i need create date Variable/field that should be as need to select Date range to be selected by enduser ? Please help me to reslove thisThanksDeepika
