Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Hi All,I have created Create ACL to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...
Hi Team, Is it possible to extend Response time of Agent to Accept/ Reject the conversation with requestor? By default, it is taking 60 seconds for Live Agent to Accept/ Reject the conversation. Please find the attachment for your reference. Regards,...
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
Form gets submitted without filling any mandatory variables on the public catalog which is in scope.Any idea?
Hi everyone!I would like to ask your assistance, I have this requirement when a new user is added to the sys_users table I need them automatically added to the PM submitter group. I created a business rule but it is not automatically adding new user...
So, I have a fairly basic script, that should, in theory, be giving me one specific answer. I'm looking for it to find "Snowflake - HCDA PII Prod" and ensure that the PII Approval checkbox is true. I have tried removing the second feature - the name ...
Hi All,I created a REST message for the GET call (to pull data from 3rd party) and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am using the script step for parsi...
Hello All,I have a requirement where I have 2 fields i.e. 'Please Select the duration' (Radio Button with 2 fields i.e. 24 Hours and 48 Hours)(Name - please_select_the_duration) and 'Start Date' (Date Time field) (Name - start_date). Based upon the r...
Hi All,We have one requirement, If user has snc_internal role then we want to remove or hide 'Close Case' option from the button. --> This is a Standard Ticket Header widget. -->Basically this widget display when we click on short description of Inci...
Hello,for a user at the level of his account the language is french and also in the sys_user_preference table the language is french but once the user connects from another application to access the portal the language changes to english and in updat...
I have installed Microsoft teams spoke and graph spoke. I have also installed webbook to send incident updates( which it works no problem)but it is failing to create meeting on the teams. and i am unable to send the messages directly to the user. i...
i need a field to auto populate when a record is loaded or when the name of the "technican" field is changed. This field i need auto populated is a address field and the value of that field is stored on a whole other table. i need a way to pull that ...
Hi All I have created a flow to add users to a list collector field, but I am now wanting to build another action to remove users from a list collector field I have been on the community and found this script which I have adapted for my needs:- (func...
