Hi all, Please help me with this below requirement. We are using incidents properties OOB to move incidents to closed state after 5 days once the incident state is set to resolved. This will run in weekends as well. can we restrict this to run only...
Hi,I see SN has 5 priorities, We would like to only use 4. I would like to delete Priority - 5, I could not find it from the documentation. Appreciate any help in this regard. I would like to remove Priority 5 from both Incident and Problem managemen...
Hi All, We have a requirement to Auto assign the newly created incidents to Someone from Assignment group based upon the availability and client want to enable Advanced work assignment in SNOW to complete the above activity. Cost - please help me to ...
Hi @Ankur Bawiskar , I have a requirement where I need to display multiple columns in the reference list of variable in Record Producer. Right now, it only displays Sys_id column in reference list after clicking. Both Record Producer and Referenced t...
I've come across SLA breakdowns and can see an SLA breakdown can be set against an SLA record, but I'm failing to understand the advantages compared to data already recorded in the [task_sla] table or available through the use of metric definitions. ...
Hi Team,I was unable to find much information about cost management module. Could anyone please provide me the high-level overview about Cost Management, rate cards, rate card costs & labour rate cards....etc. and related documentation or YouTube vid...
I am trying to put an SLA indicator for the Case Table and just wanted advice on how to accomplish this. I'm having trouble with what the Value should be as I don't know much Javascript. What should I put as the value to grab the SLA percentage to in...
Hi I want to create a report.I need to count the number of reassignments from a specific group to other groups.Do you have an idea ? thank you
I set the display to Japan time zone, but I feel that the internal processing is running on a different time zone.Where can I find the time zone settings?
How can I report on the "Incidents Fixed By Change" field in a change request?
Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...