In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.
Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...
Our technicians would like to attach a file to an incident or request (for example), but somehow limit the visibility of that attachment. Is it true that anyone who has access to a given record will be able to open any attachments on that record?...
Hello I have three catalog variables in my service catalog item form. Based on Requested For variable, Auto populate email and department . How to achieve this requirement I want achieve this through Script Include and Client Scripts. Thanks in ad...
Hi All,Is there a way to get a flow status and results with a REST API call using the ExecutionID? I see that the sys_flow_context has the flow executions along with the status, but I don't see the results in that table. I can get by with just the st...
How can i stop admins to restrict impersonation of other admins.Tried multuple codes but its not working flawlessly. Tried modifying "ImpersonateEvaluator" out f box script include but it didn't work. I have used the accepted solutions from cmmunit...
In one of my portal widget, I need to replace HTML Code of unicode characters with actual character to convert it to readable text. I'm unable to find a solution for this. Any ideas to achieve this?
HiI have a requirement when the configuration item on a change request is chosen with certain value then various fields in the form should be auto populated. I've been looking to achieve this with a client script set to onChange on the configuration ...
I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that...