Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...
As a Tech Lounge Admin (who has access to walkup application), we need the list of activities for the below scenarios.1. The functionalities that are accessible by the tech lounge admin2. The activities that cannot be performed by tech lounge admin.
I'm looking for information on integrating ServiceNow with Five9 Contact Center. Is there an existing API?
Hi Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...
I'm trying to modify a script to include all variables for the RITM that approval is being requested for. Can somebody help me modify the script below to accomplish this? (function runMailScript(current, template, vemail, email_action, event) { ...
Hi Community, I'm exploring the setup of ATF with a headless browser on Windows. Can we use ATF with a headless browser on Windows? Additionally, I'm looking for guidance beyond the official ServiceNow documentation RegardsChandrakant
I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...
Hello, all! Looking for some guidance on best practices. I'm reviewing a request where a department would like to use our instance of ServiceNow for their request and incident management processes. Ideally, we want to keep access and data separate. M...
I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table ...
Hi All, I have created a transform map for the service_offering table. I set the Service offering name and company as the Coalesce fields. When there are multiple matches for any row on the target table I want the system to always update the Active r...
Hello, I was asked if a certain form shares variable sets with a flow titled "2 Approvals and Tasks". I see that there are no variable sets on the catalog item, but there are variables. I see that the catalog item is attached to the "Create Active...
Hi All, I have requirement to create data from third party to servicenow table. I am aware this can be done using transform map or flow designer integration. My question is :-Third party has provided us their end point and they told us to hit their e...
Hi, I was trying something weird/new. On Incident form, I have a related list. if I select few records and click on UI action 'Custom - Attach KB', then it should update the description with Sys ID of selected record and Incident Sys ID on Short Des...
To set specific dashboards as home for all users is not working i have PMO dashboard i want to set it as default for all users please see the attached screenshots..
There is HTML type variable in a record producer. On the record, in the variable editor, the html type variable is still editable but all the variables are read only. Please help us on this. Thanks in advance.
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