We have an inbound action that creates incident ,we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid.email contains in the filter but find that the inbound email action is s...
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
Hi,I want to remove Add attachment in the catalog form how to remove it. By default it is created if i create a catalog item i want to remove it from the Screen. Thanks,
Hi,I have date field in a Catalog item form i want to auto populate the Sys date how is it possible. Please help me out with the configuration steps for the same. Thanks
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...
I have a notification on RITM table that triggered when someone update the Additional comment on ScTask of that Ritm and we want to add one condition i.e when additional comment on ScTask is updated by assigned to then the notification should not tri...
var ClientDateTimeUtils = Class.create();ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {//Takes a date/time field and adds time to it. //params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to...
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Only member of change management group or Change Manager can cancel the change request. How to achieve this?
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
How can I remove/hide the new button appearing for one of the List category in SOW .I tried following the mention steps:Go to List actions.find the new button on Global tablecreate an entry in Action exclusion:table selected is HR case ,Exclude this ...
When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...
We recently upgraded to Vancouver and since then the users are not able to view the reports on custom tables and receiving the following error. Error: Content blocked by ReportView ACLsSystem property, 'glide.report.report_view.read_acl' has been set...
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
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