Hide Variable set fields on catalog item form
Hi All, My variable set has 10 fields and I want to hide 5 of them, I tired creating UI policy but no luck. Please suggest!! TIA!
Forum Posts
Check the connectivity from flow designer
Hi team,I have a requirement, where I have to check the connectivity from the flow designer before proceeding to the next step, if connectivity is fine we will proceed to the next step or else we will create incident.for example connectivity issue ca...
Knowledge Article versioning to be enabled
As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.Acceptance Criteria Given I am a knowledge author, when I edit a knowledge artic...
Send Updated fields in the payload
Hi @Sandeep Rajput I am currently trying to send the updated fields to a third-party application. However, when I update any field using a business rule, I notice that all values, except the updated one, appear as null. Similarly, the same issue occ...
Are there any best practices to explain Knowledge Article Template?
Hi I have to explain the details of Knowledge Article Templates.I already understood Standard, FAQ, and KCS.I think I can easily combine following fields into Introduction, Explanation, and Instructions.However, ServiceNow divided Introduction sectio...
Resolved! Create a notification system to alert 'assigned_to' when the due date for a story is less than 3 day
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
Resolved! The Scheduled Published Date must be set at least 24 hr after the current If the date value is taken
Hello community, I hope my question about knowledge management is in the right place. I encountered a problem here that we have had since the release upgrade to "Utah Patch 7".If a date value for "planned publication" is entered or changed for the fi...
I want create an incident ticket via email
I want create an incident ticket via email
Resolved! Ip address validation
Hi Team, I have to add IP validation and It should be 0.0.0.0/XX to 255.255.255.255/XX range, Where XX can be 00 to 32 range numbers and / is optional. I tried with validation regex in variable it self like below but it is not working. Can someone pl...
Record producers for training/event registration
Has anyone built out or seen any record producers to have people sign up for things on the portal? I know there are forms as part of the HR module, but for ITSM I'm looking to build options with schedules for live training around a number of technica...
multilingual notifications
What are the prerequisites required if I want to use servicenow translator instead of microsoft or IBM translator? @Ashutosh Munot1 .
Schedule reports to csv format
Hi Communities, I want the schedule report in CSV format instead of PDF for some data analyst purpose and i dont see it available to .CSV format option. can anyone advise me ? Thank you in advance
How to hide a field in listview and also from filter without any Acl
How to Hide a field from list view and filter
Inbound Email Action Failed
Hi Team, I have created an inbound email action on the Incident table and I got the below message in the "Email Log Entry" after it is proceed and no incident is created. "Skipping script 'INBOUND ACTION NAME ', condition 'email.origemail.toLowerCase...
Encrypt email
On catalog from, we have few fields which are confidential. So while sending email this confidential fields should not visible to everyone. It should be visible only to specific people. How can we do encryption for this?
