until unless confirmed by the caller whether the incident is resolved perfectly how can we treat it as solution and can go forward to create knowledge article??I got a question saying that why it is in resolved state when it has to be on closed state...
Hello All, I have a requirement to show 2 variables in task level but not on RITM and Form level.For this I have made the variables as Global True and written a UI policy to hide these on form and RITM level.So this works well and these are visible o...
Hi All, We need to calculate the age of each RITM. How can we achieve this? Requirement is to show this data (age of each RITM) in Dashboard. Thank you..!!
Hi All, I have issue on a catalog item variable autopopulate from backend. I have created a new catalog itemAdded 3 Variables 1. Requested for ( User reference table)2. User Email ( Auto populate from user reference table dot-walkin EMAIL)3. Reportin...
Hi Experts, I want to set the instance default language to "British English (United Kingdom)". I could not find it in "System Localization" module. Please see below screenshot. Please tell what I need to do to set the language? Regards Ramandeep
Hello guys!This regards a Record Producer. I want that when you point with the mouse over one of the Multiple Choice options, that a specific help message is displayed for each option you hover over.How do I achieve this? Should I create an onChange ...
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Hi, I tried to create record through action in flow designer. But, previously I have selected table name in the 'Table' field and updated the fields. But right now, it's showing fields like 'Name' and 'Entity'.It's looking like strange, because I una...
Hello all, I am trying to determine how I can utilize field dependency (or some other platform functionality) to make it so certain states appear on a requested item based on the catalog item requested. I have a very specific request which has requir...
Hello Team, Can't attach jpeg files into a ticket using the Now Mobile and Agent (IT) apps. It makes the user unable to attach screenshots or manager approval. Note: Jpg is working but JPEG is not working. Thanks
Hi Team, I have custom table for example ABC, it has 2 fields User-> reference to user table, group->reference to group table.Any addition/deletion I was users should be added/deleted from the group. Please suggest
Hi Community, I want to change the value of CI state from abc to xyz selected on the CI list collector field of a catalog item using workflow. This is what i did so far. var grCI = new GlideRecord('cmdb_ci');grCI.getValue('server_name_s');grCI.addEnc...
Hi,In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot. Once i click on the All tickets in the service portal below page will be redirected here and i want to modify the color of the Open incidents, clos...
Hi @Ankur Bawiskar ,How can I update the target table records by using multi row variable set in record producers. Let say for every record in MRVSet if matching record in Target table is found then I have to update it else new record will insert by ...
Hi all,I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RIT...
