Resolved! create a custom widget to show the asset table data and computer table data in the servicenowportal
Hi All, Need to create a custom widget to show the asset table data and computer table data in the ServiceNow portal, kindly help
Forum Posts
How to get the lists of users last login who interacted with ITSM page not Portal
Hi Folks , I want the list of ITIL users last login , who interacted with ITSM homepage only, it means worked on tickets request/incident , visited ITSM incident/problem/changes etc. ,Not including the service portal interaction.Can someone help me w...
Resolved! Want to set reference field in descending order in catalog item
Hi i want to set my table reference field to show data in descending form as latest data created first i tried but its now oworking anyone has solution for this how this works?
How to pass 3 parameter from event queue and use it in notification.
Hi All,I want to pass 3 parameters to in event queue, gs.eventQueue("event name", current, current.assignment_group ,(value1,value2 )); I want to use value 1 and value 2 in notification;
Resolved! SLA Schedule entry
Hi, Can we create more than one schedule entry to the SLA schedule ? In the schedule, there is schedule entry related tab. I have added one entry to the schedule.Now I want to add another entry to the same schedule to exclude one specific day. Is it...
Resolved! Phone Number field does not allow Space and special characters in Catalog item
Hi TeamI am facing a issue in Phone number field typeI want to display an Error message when the Phone number field allows special characters and spaces. regardsRushikesh
Priority data lookup rules are not working on problem table.
Hello, The priority data lookup rules is not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table. I checked the tables and saw didn't have a ...
Resolved! How to get Cost center in the catalog form
Hi, I have a requirement to show the cost center in the catalog form from the custom table.In the custom table we have only user id.On change of user id in the form cost center should populate.Script include:var requestor_details = Class.create(); re...
make variable editable in variable formatter
i am using one variable formatted in the RITM table, I have some variables which should be hidden from the portal side and only be visible in the variable formatter and also these should be editable also in formatter.how can i achieve this requiremen...
Resolved! Problem Management
which role can move the Problem to the Root Cause Analysis state from Assess state ?
User records Import
Hi, I have imported a User from DEV to UAT, but the roles missed to that user. Do i need to give roles seperately in UAT.Also by mistake i imported the User record using Retrived updateset in other case. Does this impact any thing?But the user record...
Resolved! Language Settings for a Modules
Hi All, I want to define the japanese name for the modules i.e. "Create " and "All" module ,where we can configure these settings.
Resolved! How to add hyperlink in catalog (checkbox field in catalog item) item
Hi All, How to add hyperlink in catalog (checkbox field in catalog item) item. Thanks and Regards,Chandan Patra
Export comments
Hello experts, We have exported tickets to another instance but when validating the comment history on the tickets, they are out of order and only the name of one person is shown: TO EXPORT: We export this table to the new instance but the error pers...
dot walk field should show in conditions
Team , how do I achieve this ?we need to show dot walk field though some conditions, i thought it can be achieved through UI policy actions , but when i tried doing this ,dot walk field are not showing , scenario was , if i select sub category is AB...