Resolved! Who manages Wildcard Certificates?
Who manages the ServiceNow Wildcard Certificates.Ours is due to expire in the next couple of weeks.
Forum Posts
Resolved! normal changes model records
Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...
Roles required for User provisioning from Azure AD
Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...
Display Desired Field Columns in reference field
Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Trying to get a field editable on list view
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
variable attribute to hide active false records of the table
I have created a reference qualifier that refers to one table and over there I want to add one variable attribute so that inactive records of that table will not be visible in this field, please suggest.this is related to SR
Want to learn about Read Replica
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Need to create a report that displays the Oldest Incident Open/Updated
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
Is there a way for us to compress the uploaded images into lesser file size?
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Resize and optimize images on upload?
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...
End User and Fulfiller training
Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Resolved! System property in ACL is not working
Hi All,I have created Create ACL to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...
Resolved! How to extend agent to accept/reject when User wants to connect to Live Agent in Agent workspace
Hi Team, Is it possible to extend Response time of Agent to Accept/ Reject the conversation with requestor? By default, it is taking 60 seconds for Live Agent to Accept/ Reject the conversation. Please find the attachment for your reference. Regards,...
Resolved! Dotwalking in Notification
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
Resolved! Flow Designer - Check if ticket exists and create tickets where none exist
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
