Hi All,I want to work with field 'State' in Incident form:Currently no matter which state is chosen, I can choose every available option - 'In progress', 'Resolved' and so onI want to change choices in 'State' field depends on currently chosen value ...
Hi Team,I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.I have created one group and Add one user and one role "ad" to that group.I have created one read ACL incident.None with conditi...
We have three variables in a catalog referring to three different tables, for example1st variable- should populate list from pillar table2nd variable- should populate list from roles table3rd variable- should auto-populate list from responsibilities ...
Hi, hoping for a quick solution.... We are using CAS authentication for all of users. We have a configured the system so that if a user as no role in servicenow, they will be taken directly to the portal. If they have any role, they will be presented...
@jaheerhattiwale Hi All, On incident form we have fields called caller Company and Department. And also Manager company and Manager Department fields. Case 1 : when the user tries to select the Manager company is not same as caller company then I wan...
Hello all, I'm triying to implement an item in my service catalog. This item will be used to ask a team to configure an access point. So when the requester makes his request, he will have to give some information : localization, Mac address, etc...I...
Hello, I have a requirement that is, we have field called 'SHOW'(Reference field) in incident form. If the user selects 'Primer Impacto' show then 'example@test.com' user should be autopopulate in Watchlist. Attached screenshotCan anyone please sug...
Hello, From the Onsubmit Client script, I'm trying to trigger the Flow Designer action. But it is not working.As you can see from the code below, I'm trying to call a flow designer action, and based on the output, if output is true, I need to send an...
Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
Hi,I'm looking for how to configure the list of fields available when multiple ticket editions are performed in the Operation Workspace service.Here :I would like to be able to hide some fields. I can't find where to modify this view. Could one of yo...
Hi, Catalogue item costs are not updated in the Service Portal.The total price is not updating when we check the checkbox variable.The price is 10. If we checked the test price, it should be changed to 10 + $24.9342 = 34.9342.But it is not updating.P...
can we call a BR from another BR?? if yes then how.can we call a schedule job from a BR?? if yes then how
Hi Team,We have a issue while sending SLA notification and it is based on relative duration, it is sending notification at percentage lower than the 50 percent but in the workflow we have added wait condition till the business percentage reaches 50%....
Hi All,I want to use the field type phone number but my country is not included in the list.How can I add a country to the list?Another question is how can I create a new type (for example: 4+ digits string ). Thanks:)
Hi Change requests not moved to review state within 1 working day from Planned End Date.state is implement Planned End Date is Completed next 1 working day it’s breach how to Create a report and what is the Conditions?
