Hello, I'm working on creating an email notification to trigger when a user gets mentioned in the activity stream. However, when I use ${URI_REF} and I preview the notification it list the Document ID and takes me to this page. How am I able to fix ...
Hi,Resolve Button is showing on the incident form in Service operation workspace and when I am clicking on this, It is asking for "Close code" & "Close notes" , I have provide the value (I have impersonate assigned to user and checked role) but it is...
Hello there, I have a need to add a list of departments onto a Catalog item, similar to the attached picture.I am pretty new with using ServiceNow and am unable to find a variable type that works like this. Is someone able to advise on a way I can a...
Hi,I've currently got a notification script set up to paste an ESS link if the user is not an ITIL user, but to do the opposite if they are. I was just wondering if there was any way I could change the script so that it's got the URL variable of the ...
Hi We have an excel file which creates records in alm_hardware table using transform map. Now we want to create two records in the target table from single row. Please let me know how it can be done. Appreciate your help!
Good Morning, I'm not sure which forum to post this in, but if it's not please feel free to redirect me. I just wanted to know if it's possible to search attachments in a single table and is there a way to store documents in ServiceNow.
Hi, When I promoted my catalog item to another environment. I noticed that the images were not displayed.After doing some research I created another update set and did a force update set on the correct images of table sys_attachment by looking up the...
Hi I have a requirement to attach a report to RITM through a scheduled email script. Thanks in advance
I would like to display a date 90 days from Today() on a form and use it in a variable in my catalog item.I'm assuming an "On Load" client script but can't seem to get the syntax right.Any assistance would be appreciated.
Hi All, I have two fields on the catalog form. One is of type choice and other is reference field. Now I need to clear values in each other field when a value in other field changes. But this should happen only when there is a value in a field and it...
Hello, I want to create a email notification for when a user gets mentioned in a Incident form. I tried using the live_notification but it doesn't incident numbers and will show up as blank when previewing notifications. I've tried using the incident...
Hello All,I have an requirement to Automate request for Add or remove member to group Item , we have two list collector fields one is for Adding members and the other one for removing members , here my challenge is sometimes if user is already inclu...
Im creating incident to third party using POST REST. Then doing GET method to get number/sysid of that incident so I can set it as correlation id in my instance. Using GET I'm getting response -Transactions[...body{Incident 1 In encrypted base 64} bo...
Hello Experts, I want to highlight requested for field on request table and Ritm table as well as on Catalog task table. I wrote the Client script but it was not working. Could you please help on this.function onLoad() { var callerLabel = $('label...
1) On-Call Scheduling - In Escalation setup tab the default escalation type is defined based on the roasters but we need that functionality to be disabled and make default as "custom".2) Once the Custom is made default then when we create a custom es...