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${URI_REF} is not going to the direct record

Hello, I'm working on creating an email notification to trigger when a user gets mentioned in the activity stream. However, when I use ${URI_REF} and I preview the notification it list the Document ID and takes me to this page.  How am I able to fix ...

SParker12_1-1687377984772.png
SParker12 by Tera Contributor
  • 2300 Views
  • 5 replies
  • 1 helpfuls

How to create a list of checkboxes for a Catalog Item

Hello there,  I have a need to add a list of departments onto a Catalog item, similar to the attached picture.I am pretty new with using ServiceNow and am unable to find a variable type that works like this. Is someone able to advise on a way I can a...

Feasood_0-1687223354031.png
Feasood by Tera Guru
  • 1216 Views
  • 2 replies
  • 0 helpfuls

Resolved! Notification Email Script - System URL

Hi,I've currently got a notification script set up to paste an ESS link if the user is not an ITIL user, but to do the opposite if they are. I was just wondering if there was any way I could change the script so that it's got the URL variable of the ...

Resolved! Search attachments and store documents in ServiceNow

Good Morning, I'm not sure which forum to post this in, but if it's not please feel free to redirect me.  I just wanted to know if it's possible to search attachments in a single table and is there a way to store documents in ServiceNow.

jaubert by Tera Guru
  • 2354 Views
  • 1 replies
  • 1 helpfuls

Resolved! Calculate and Display a future date on Catalog Form

I would like to display a date 90 days from Today() on a form and use it in a variable in my catalog item.I'm assuming an "On Load" client script but can't seem to get the syntax right.Any assistance would be appreciated.

Joe Taylor by Giga Guru
  • 1850 Views
  • 3 replies
  • 0 helpfuls

Clear a field value when non blank value in other field changes

Hi All, I have two fields on the catalog form. One is of type choice and other is reference field. Now I need to clear values in each other field when a value in other field changes. But this should happen only when there is a value in a field and it...

Ajay37 by Tera Contributor
  • 4288 Views
  • 9 replies
  • 0 helpfuls

Send a Mention Email Notification for Incident Records

Hello, I want to create a email notification for when a user gets mentioned in a Incident form. I tried using the live_notification but it doesn't incident numbers and will show up as blank when previewing notifications. I've tried using the incident...

SParker12 by Tera Contributor
  • 2397 Views
  • 9 replies
  • 0 helpfuls

Add or remove member from the group

Hello All,I have an requirement to Automate request for Add or remove member to group Item ,  we have two list collector fields one is for Adding members and the other one for removing members , here my challenge is sometimes if user is already inclu...

Michael51 by Tera Guru
  • 3217 Views
  • 25 replies
  • 1 helpfuls

Rest json response find correlation id

Im creating incident to third party using POST REST. Then doing GET method to get number/sysid of that incident so I can set it as correlation id in my instance. Using GET I'm getting response -Transactions[...body{Incident 1 In encrypted base 64} bo...

Training by Tera Contributor
  • 2407 Views
  • 12 replies
  • 0 helpfuls

Resolved! Show VIP flag for Requested for on REQUEST, RITM and on task?

Hello Experts, I want to highlight requested for field on request table and Ritm table as well as on Catalog task table. I wrote the Client script but it was not working. Could you please help on this.function onLoad() { var callerLabel = $('label...

AK79 by Tera Contributor
  • 3730 Views
  • 11 replies
  • 2 helpfuls

On-Call Scheduling - In Escalation setup tab the default is based on the roasters but we need that functionality to be disabled and make default as "custom"

1) On-Call Scheduling - In Escalation setup tab the default escalation type is defined based on the roasters but we need that functionality to be disabled and make default as "custom".2) Once the Custom is made default then when we create a custom es...

Sarah69 by Tera Expert
  • 2651 Views
  • 4 replies
  • 0 helpfuls