In our PDI on Incident form the Priority field is auto populated to 5 - Planning based on impact and urgency field's value while opening the form for first time to create new Incident.I want choice values of Priority fields should be 1 - Critical, 2 ...
I need to remove acceptance criteria from the Agile board, where do I need to go? https://<instance>.service-now.com/$agile_board.do
Hi All, I'm trying to update the first reported by value to the parent field when the first reported by is not empty. using client script but the below script is not working var ticket_id = g_form.getReference('first_reported_by_task',doAlert);functi...
Below is the code which triggers event but event's state turns to ERROR, please find screenshot alsovar gr = new GlideAggregate("sysapproval_approver"); gr.addQuery("state", "requested"); gr.addAggregate("COUNT", "approver"); gr.query(); while(gr.nex...
Hi, Once the RITM is closed the REQ is not closing.RITM's having tasks or workflows are involved REQ is getting closed correctly. But the RITM's where tasks are not there REQ form is not getting closed. Help? Thanks,Vaishnavi
We are looking to try and set users 'active' field to false if they are part of a certain group. However, it appears the sys_user table cannot see the Groups related list, meaning I think we'd have to script that somehow. Done a lot of scouring and c...
ServiceNow allow token based authentication for the API access user authentication
Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...
Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
Hello Everyone, I am not getting the 'Resource plan' toggle button in Project Workspace. According to below documentations Plugins and Roles are in place.https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/project-manage...
Hi, I want to display a field 'TeamName' if a current logged in user is a member of current assignment group of an incident and if that group has a role 'roleA'.How can I achieve this in UI policy? Please provide sample scripts if there is any Thanks...
Hello Everyone I want to ask you is there any way to attach Form View into modal popup triggered by UI Action. This functionality is build by default in Problem table when Assess UI Action button is clicked and the problem is in state new and there ...
While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed d...