Forum Posts
Resolved! Form view on portal
Afternoon all. I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduc...
Resolved! Filter assigned to users based on assignment group
Hello,I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming f...
Resolved! Before Query Business Rule is preventing sc_task being created in Flow Designer
Hi, We've created 2 before query BR's on the sc_req_item table and sc_task table to restrict access to records to a specific group. The BR's work as expected but the Flow is failing to create sc_tasks.If the flow runs as system user, no task is creat...
Resolved! Restirct a catalog field to allow alphanumeric values and not special characters
Hi Hoping someone can guide me to write a simple onChange catalog client script. Have a requirement, where a catalog field should allow alpha-numerical values and not allow special characters EXCEPT 'dashes' and 'dots/periods'For example:Allow: Test...
Is there any documentation generator in Servicenow
Is there any document generator in Servicenow similar to Javadoc?
Endpoint Central Integration
Endpoint central has been integrated with our ServiceNow instance. Steps taken for the Integration -1] We installed the "Endpoint Central (Formerly Desktop Central)" plugin.2] The client established the connection from endpoint central.We are experie...
How to highlight tasks with unread customer updates
Dear members, every now and then a customer sends us an update via email, with i.e. additional or missing information.This happens especially when working on requests, that were postponed - the users send missing information and the request is ready ...
Fields set to read only on survey form not working
Hi,I am trying to set the fields as ready only on the survey questions. I have even set the field read only to "true" in the metric category table but when i open the survey i don't see the ready only to be set on the field.As i am already setting th...
Create Request/RITM via API
@Ankur Bawiskar Could you please provide me step by step instructions to create Request/RITM in servicenow Instance via Rest API from third party tool. Note: First, request form will be submitting on third party tool and it should create a request i...
Resolved! how to update records based on filter conditions?
Hi, I have a requirement, in flash form there is field called Type with option location and account.and another field called Tablename (data type is tablename ).If location is selected in type then cmn_location is display in table name and if account...
Resolved! The number type type filed should only allows numeric value in Record producer variable?
Hi All,Actually in Record Producer , i have some number type variables, i have given type as single line text, So my requirement was those variables should only allow numeric value, ?Is there any possible to only one client script for all the variabl...
Resolved! Hide Ui action on one related list created by relationship but show on related list on same table
I have a multiple related list on same table but need to show ui actions only on particular related list and hide on others
Resolved! How to add cc in the response
Hello,Can someone help me how to add cc in the response mail to servicenow .I have an mail script which forms a link like below:var link = 'mailto:'+ emailAddress +'?subject= Re:' + number + ' - verify res&body=Resolved' + email.watermark;This will ...
How to find tasks not added to Visual Task Board
I'm trying to use VTB to track Tasks that fall under a certain category (report request related tasks) and the status that they are in. So as to not lose track of the rest of my tasks, I'm looking for a way to identify Tasks that are, and those that ...
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