Hello Experts, I have created a UI action on story form (rm_story) to create test case (tm_test_case), which is working fine . Now I want to open that in new Tab of the browser , for that I used below code and it is not working . When I used Log it ...
Hi, I have a requirement like in the work notes if we mention @ then the name of the users are to be displayed. Here ,I need to customize that functionality like along with the user name UserId should be displayed.I tried it in the calculated value s...
Hi, I have a requirement like ,I have a two variable in a form "Requested for" and " groups are" both are reference fields.When i select any user in "requested for" variable then in the "groups" variable it only shows the groups which the selected us...
I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name) in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
Dear all,I have a question of which i can not find the answer in this forum. Perhaps the answer is already given but I use the wrong search words?Anyhow, In the past we hardcoded group assignments to groups in flows we created in flow designer.at thi...
Hi All, I want to fetch phone field(contains code eg: +91 for India, +65 for Sweden) value which will be based on country selection both fields are present on cmn_location table.I also have another field called country on catalog item which is a look...
hi how to create requests from the excel sheet data that is attached to an inbound email with particular subject?
Hi All, I am new in this enviornment, My requirement is : I have one field name :IP address this can accept only this type of format XXX.XXX.XXX.XXX(12 Digit and 3 dots ). I have tried to use the pattern in client script,Unable to understand how it...
How to disable the submit button in the catalog form if the variable choice option is selected as Disagree
Hi all, I have a requirement to display sc_task details on portal in the same way as displayed for RITM. On clicking the RITM number, another page with all its details opens. I'd like to have the same for tasks as well. Can someone plz give me a i...
we have one single line Text variable in default value i am given 1but it's not displaying in portal But above default value is not reflecting in Portal please check below screeshot. so please let me know what is the issue
which roles can move the Problem to the Closed state from Assess state?
Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a ...