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Resolved! UI action to open in new window/Tab

Hello Experts,  I have created a UI action on story form (rm_story) to create test case (tm_test_case), which is working fine . Now I want to open that in new Tab of the browser , for that I used below code and it is not working . When I used Log it ...

Get the groups in reference field which the user contains

Hi, I have a requirement like ,I have a two variable in a form "Requested for" and " groups are" both are reference fields.When i select any user in "requested for" variable then in the "groups" variable it only shows the groups which the selected us...

Ashok32 by Tera Contributor
  • 1633 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to add multiple conditions in reference qualifier

I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name)   in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...

Shahida by Kilo Contributor
  • 4591 Views
  • 5 replies
  • 4 helpfuls

Resolved! Maintenance Schedule that applies to multiple CI Classes

I am taking the ITSM Implementation simulator course.  One of the tasks is listed below.  I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1.  How do I do this?  1. Create a maintenance s...

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How to search in Flows

Dear all,I have a question of which i can not find the answer in this forum. Perhaps the answer is already given but I use the wrong search words?Anyhow, In the past we hardcoded group assignments to groups in flows we created in flow designer.at thi...

Jacob64 by Kilo Guru
  • 4015 Views
  • 1 replies
  • 4 helpfuls

Resolved! Populating phone code based on country from cmn_location table

Hi All, I want to fetch phone field(contains code eg: +91 for India, +65 for Sweden) value which will be based on country selection both fields are present on cmn_location table.I also have another field called country on catalog item which is a look...

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Ankita9 by Tera Contributor
  • 1629 Views
  • 1 replies
  • 0 helpfuls

Show task details on Service Portal

Hi all,   I have a requirement to display sc_task details on portal in the same way as displayed for RITM. On clicking the RITM number, another page with all its details opens. I'd like to have the same for tasks as well. Can someone plz give me a i...

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Resolved! Problem Management

which roles can move the Problem to the Closed state from Assess state?

abhisek by Tera Contributor
  • 2558 Views
  • 6 replies
  • 1 helpfuls

Correct process in SeviceNow for reuse of hardware assets

Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model.  We have instances though where we will have a ...

Sam Ogden by Tera Guru
  • 2943 Views
  • 6 replies
  • 1 helpfuls