If user cancel request form service portal. Need to change approval field value as "rejected" in both RITM and REQ table.Currently in REQ it shows as "approved" and RITM as "Request approval". Both approval should change to "rejected".when request is...
chat icon moved updwards on the portal, how to reposition it. Please help
Hello Experts, current caller email id is not allowed to add in the watch list in incident form in ServiceNow. How to achieved ?
Hi All,I have received the investigation request from client as given below. Confirm whether operation log of user with security_admin role is recorded in transaction log , Event log , System logConfirm whether the operator's role appears in transac...
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...
Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Hi All, Have requirement, External user should be able to access portal without providing credentials. Should be able to access a Intake form and fill it. Please help/guide on this. RegardsNisha
Hi All, To do this I'm trying to create a database view joining the problem_task and Attachments( Sys_attachment) table. Need a report view that displays the count of all closed problem tasks containing attachments, Now how do I filter the sys_attach...
We have a requirement thatThere is a variable set which contains few variables , in those variables we need one of the variable value need to be populated in another variable which is not the part of this variable set. Example- If we have a variable ...
Hi All,I want to custom the multi-row variable set for my instance. Is there a way to get the it's code? Thanks
Hi team,I have a requirement, where I have to wait for X number of days in the workflow before creating a task, this X days days is taken from a variable of RITM that is single line text, can someone help me with the script. The workflow has to wait ...
Hi All, I have 2 date field & requirement is my 2nd date field should be post 48 hours of 1st date field I have written script include & On change catalog client script But this Script include is only checking days & not hour for me. SI: getDifferenc...
