Resolved! Problem Management
which roles can move the Problem to the Closed state from Assess state?
Forum Posts
Correct process in SeviceNow for reuse of hardware assets
Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a ...
Resolved! Restrict non-itil and non-admin users from navigating to native UI by manipulating the URL
Hello community,We don't want non-itil and non-admin users to access Native UI platform using web link.According to the KB : Restrict ESS or non-role users from navigating to native UI by manipulating the URL - Support and Troubleshooting (servicenow...
Resolved! How to bring multiple values from script include to Clint Script??
In incident form if i change a caller field his information i.e department, mail, manager, phone number should be auto populate in description field. I need to store values/push values in string and them have to get same array to CS and then set des...
Resolved! Why g_scratchpad returning undefined value??
I just want to pass assigned to information from server side to client script so that when i change incident assigned to value description should take the value as shown in below pictures but its showing undefined. what went wrong? where modificatio...
Resolved! String field changing the characters while doing a transformation
Hi, We have a String field in our staging and target table which has to copy the value from the sheet. when we are loading the data(transform map) it is changing the value which is being sent Example: if the value is like this 박명선 it is converting it...
Resolved! Autoclose problem ticket if its in resolved state for 14 days
Hi,I need to close the problem ticket if its in resolved state for last 14 days. Can someone please guide me to achieve this.Thanks,Priyanka
Resolved! New button is missing on the UX Form Action Layout item table
Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...
Resolved! Adding a Role to a user who is already an ITIL Licence holder
HiNot sure if this is the correct forum, but I trying (and failing) to get our managed service providers to add a Role to a user so that he has the request cat function. Our provider is stating that you cannot add a role only to a group and that if...
Resolved! Single Line Text type variable on Catalog is allowing more than 256 character to make request.
Hi All,Single Line Text type of variable on catalog is allowing to enter more than 256 Characters. User can submit request by entering more than 256 chars in a variable. Is it a normal behavior.As Single Line Text is having at most of 255 Char, more ...
Resolved! How to find record name and table name with sys_id of any instance table's record?
Hi SNC,Greetings. How to find record name and table name with sys_id of any instance table's record?(i.e.,)1. I have a sys_id of client script or b.rule or any system related = Yes i can find that in sys_metadata table. Let's take this scenario :2. I...
Resolved! Exporting from a list based on a date range
Hello, I am looking to extract cmdb data from another application using the REST api call. I want to export data based on a date range, but by not hard coding the dates. I tried by using the sysparm_query=sys_created_onONYESTERDAY+10, but it still ex...
How to test my SOAP outbound integration with 3rd party tool
Here I need to send request from SN to testing tool and get response back in SN Which tool can support this outbound integration from servicenow I am trying in SOAP UI but in that I am not able to find the Endpoint for adding in servicenow soap messa...
Resolved! create a custom widget to show the asset table data and computer table data in the servicenowportal
Hi All, Need to create a custom widget to show the asset table data and computer table data in the ServiceNow portal, kindly help
How to get the lists of users last login who interacted with ITSM page not Portal
Hi Folks , I want the list of ITIL users last login , who interacted with ITSM homepage only, it means worked on tickets request/incident , visited ITSM incident/problem/changes etc. ,Not including the service portal interaction.Can someone help me w...