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Coninue fulfillment

Hi Team,  When we put close code as in-complete, then the next task will be in pending state, will not move to open state untill we click on Continue fulfillment on the RITM UI action.  How do I get a report for all the RITM's where the Catalog task'...

B Ashok by Tera Guru
  • 251 Views
  • 2 replies
  • 1 helpfuls

How to add an user to glide list field and group member as well

Hi Team, I have a requirement. 1.I have a field called "manager" in group table. If i add some one to "manager field" in the group table. the person should be added to group member in that particular group. As well as he should add an user in another...

sinu2_0-1694494844599.png sinu2_1-1694494946941.png
sinu2 by Tera Expert
  • 1000 Views
  • 8 replies
  • 1 helpfuls

Copy attachments from one SCTask to antoher

hi Guys, how we can copy attachments from one SC Tasks to another SCTasks. for example: one request having multiple SCTasks, I 'm not going attach the attachments in Request.I want to attach the attachment in any SCTAsk, that attachment should be cop...

Resolved! Incident form fields visible in Notification

Hello, I have a requirement that is in the incident form we have field called  BRIDGE INFORMATION. The field type is true/false. If the  user selects the Bridge information check box , in the notification it will visible like BRIDGE REQUIRED.If the u...

Resolved! Notification

There is 1 category under which there are 9 catalog items. There is one specific user who wants to get notified whenever any one item is ordered from that category.How to achieve this?  Thanks in advance!!

How to handle change requests from different groups

Currently our CAB handles change requests related to infrastructure or servers.  We are slowly expanding into other areas like applications/code, scheduling, configurations, etc.  We have recently been asked by other teams within our organization to ...