Hi, I Need to sort the order of featured content Knowledge article based on sys_updated_on in serviceportal. I am using the OOB Widget. Can anyone let me know where I need to modify the serviceportal script (function() { options.title = options.t...
Hi, Can someone help with the Client script syntax to check if email suffix starts or ends with '.fi' or 'fi.'for example email suffix: 'ankita.ha@gmail.fi' or 'ankita.ha@fi.gmail.com'. TIA
Approve/reject button in email Requirement is to create an email notification having 2 buttons approve and reject .On click of approve button email would be sent to manager that request is approved or Rejected.
I have a copy of a UI action in my new scoped application that uses the function 'instanceOf'. It works fine in the global scope, but not inside the scope. It's in my condition statement, and I'm wondering if there is a scoped alternative for it. Her...
Hi,When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required. var catTask = new GlideRecord('sc_task'); catTask.addQuery('request_item', current.sys_id); catTask.addQuery('active',true); catTask.query(); while (catTas...
Hi, I want to change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Let me know how to achieve this.
Hi. I am trying to set up an email notification that will be sent to the assignee of a change 15 Minutes prior to the planned start date. To do this I've attempted to create a Scheduled Job that runs hourly, checks for records where the planned start...
Hi, We would like to update some features in walk-up experience such as themes, some fields in the check in page, however due to security setup in walk-up experience service portal that only allow user like Walk up user that only has one role of sn_...
Hi All,We have a requirement to enable PII Data Encryption for Catalog Item variables. How to achieve this can anyone let me know on this?Thanks
Some catalog items are marked with "!" as shown in the image.What does this mean?No error message is displayed. .
Hi, We have a UI Action called 'Save', which is Global Ui Action, and another Custom Ui Action, ' Modify'.We want to hide both of them on the Service portal only. It should be visible on the platform. Any recommendations will help.
Hi there,Does anybody know if it is possible to change the time period for tooltip display, in particular on columns when viewing data in a list view?I've hunted through UI Properties, and sys_properties, but haven't found anything yet.Our client is ...
Hello friends Does anyone know if there is a list of out of box numbering prefixes out there? When creating applications, I don't want to mistakenly use a prefix for an OOTB application if we should want to purchase something later.
I have a need to add the comments to the reply email when a Change or RITM is rejected.I know the field I want is Comments in the sysapproval_approver table but unable to add it to the email.
We have Zabbix as a monitoring system - we currently have it set up with a userID in service now with these rolesrest_api_explorersn_incident_writeServiceNow monitoring and integration with ZabbixIncidents are logged, and subject and notes are update...