Hi I want to check box true which is read only based on conditions likePlanned Implementation Start Date' is greater than 'Actual Implementation Start Date' & 'Planned Implementation End Date' is less than the 'Actual Implementation End Date '. I tr...
Dear community,we want to setup our web application firewalls (WAF) in a specific CI class.As a WAF is of course for handling/anaylzing web traffic and it is a kind of "virtual" firewall layer on top of a phyiscal firewall. There can be many WAF ins...
Hello everyone, When we attached the sequencing process in order to guide the RITM state is automatically set to -10 in. Even if we approve the request.The sequence Processing field is present in the order guide form.Can anyone help me with this? Ple...
Hi. Is it possible to filter a report on SLA's on RITM's by the Assignment Group of any linked SCTASKs? If so, where would I start? Thanks!
Hi Team, I have requirement for abc role users should able to see the hr incidents(it is custom field true or false), when abc role users should see only number and short description in list view and global search -I created the ACL Read field is "N...
There are variables that are entered manually within a multi-line variable set and variables that are automatically entered based on those entered variables.Variables that are entered automatically are read-only and cannot be changed. If the variable...
Hello, How I can I send an email notification to all members of an assignment group ? Currently when an incident ticket is created it goes to the group incident queue manager. Any ideas are welcome.
Walk-up notifications are triggering for the interaction created from the join queue but not triggering for interaction created from the walk-up appointment.*I have verified trigger conditions are matching even though notification not triggering only...
Hi, I wanted to know on which record Walk up technician should work. wu_appointment or interaction? When I have created online appointment from Service portal widget 'Online check-in experience' then record will inserted in 'wu_appointment' and 'inte...
Hi All, I'll start off by saying, I am not a ServiceNow developer in our organisation and don't have access to create scripts/database views/etc. I'm in charge of a few different Service Management functions at my workplace, and also an ex-developer ...
I have created a Response Template on a Incident table, and it should be displayed for all Incident records. When I navigate to an Incident record, and invoke the Response Template, i get a blank screens as a Result. But this behavior is not consiste...
Hi ,Good day to all,I have requirement On Ui action . I have created a Ui Action Button " MyAssignmentgroup " and when i clicked on it worknotes should be mandatory and after filling the worknotes and again when i clicked on " MyAssignmentgroup ...
We have a dual approval process that first required the managers approval then the IT mgmt team makes the second approval. During the second approval we require the Assigned To and Assignment Group to be completed. I'm trying a new workflow that will...
We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.
But My requirement is to show application services in the status page.So , for that I have cloned the business service widget . Instead of showing business service --it is displaying the application services. But client don't want to see all applicat...
