Hi community , we are creating a change request (standard change) via transform map, we have created a standard template also ,we have to trigger the template in the transform map when ever the (action == "insert" ). Template : can some one help us w...
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
Hello There, Few of the emails (in response to approval) are not being processed, and the log says these are ignored as the mail body is more than the allowed limit. But those emails don't contain much of the text, just the signature of the user and ...
Business elapsed time or Actual elapsed time on related list of incident are not updating automatically. i need to go to task_sla table refreshed once then it starts updating whenever incident updates.
Hi Community, I have created a custom field on change form which is of type LIST. Whatever multiple options change team has selected in this field, it should trigger an email for those options only along with some dynamic content. For eg.: If user se...
If user cancel request form service portal. Need to change approval field value as "rejected" in both RITM and REQ table.Currently in REQ it shows as "approved" and RITM as "Request approval". Both approval should change to "rejected".when request is...
chat icon moved updwards on the portal, how to reposition it. Please help
Hello Experts, current caller email id is not allowed to add in the watch list in incident form in ServiceNow. How to achieved ?
Hi All,I have received the investigation request from client as given below. Confirm whether operation log of user with security_admin role is recorded in transaction log , Event log , System logConfirm whether the operator's role appears in transac...
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...
Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Hi All, Have requirement, External user should be able to access portal without providing credentials. Should be able to access a Intake form and fill it. Please help/guide on this. RegardsNisha
