How can I report on the "Incidents Fixed By Change" field in a change request?
How can I report on the "Incidents Fixed By Change" field in a change request?
Forum Posts
Add risk condition Insufficient lead time - Normal Change so that if a lead time of 7 days
Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
Resolved! DPM a part of ITSM or SPM? where does license fall
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Direct link to Agent Chat queue instead of going through the Virtual Agent
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
Resolved! Script Include returns a string instead of an array
Hi All,I have a script include that query a table and fill an array with all the records from the query. When I try to use the array from the client script (using glide Ajax) the type of the response is string instead of array. Does anyone knows what...
Resolved! How to trigger notification
Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
Resolved! How to copy whole work note from task to incident
Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
Resolved! Scheduled Jobs every 6 months
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
ITSM Roles
Has anybody used the new ITSM roles? I gave a user sn_incident_read and sn_request_read. The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu. However the request role does not give them a...
Resolved! How to make the records displayed in My Requests visible only to the user who created them
Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
Resolved! Catalog builder multi-select question
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Make Email Notification visible in work notes
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Resolved! Notification @Mention : Add details
Hi, The @Mention notification is not really effective!!! I would like to add additional details to the @Mention Notification. How can I do via the "ng_activity_mention_body" script to add the title and description of the INT/SCTASK/INC concerned as w...
how to remove favorites for all itil users
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
Resolved! CIM new implementation
We are implementing CIM and i am testing in our QA environment.Here is the failing cenario:1. create a CIM initiative (works great)2. move from new to accepted and saved added strategy and target review date3. created a task for the Initiati...