Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
Hi All, I have a requirement where if the requested for of an RITM is a vip user then the notification shouldn't be sent to that user. I have used advanced condition in the notification and my script is.If(current.requested_for.vip== false) answer...
So I have a question I am seeking a solution for: I have a Idea Record that has on the catalog item to produce the record a set of questions for the submitter to answer. Once sumbitted, it creates an Idea and fills in the answers to the questions in...
I have started working on this and thought it was completed, but some issues have come up. What I have done so far is that I have made all the variables needed, marked the ones I need to be hidden as "true" under the hidden option. Then, I am using a...
I have one variable on one catalog item. it is has multiple catalog task's.the variable should be editable on one task, and should be read only in the next catalog task. How to achieve this ? Thank youHari
Hi, I want to hide a variable field from the users while they would be ordering the item from service portal page, and make that filed visible on RITM and task form. Please reply quickly.
I have a request to change the name of a department from Communications to Corporate Communications.Can I just update the label Communications to Corporate Communications and not change the sys_ID?What (if any) would be the drawbacks?
Hello. I created a business rule (after insert, global scope) in the sc_req_item table. This rule needs to get a GlideRecord in the sc_request table of the REQ record associated with the RITM being created. var req = new GlideRecord("sc_request"); re...
I have a requirement where I need to download the KB Article from portal.
Download the KB Article with images from portal .
There are many ways to approve a request, I want to know the best practice as well as fastest way to approve a request.
Hi!I need creat a Group to approve Changes, this group need recieve only changes in their queue.How do I restrict send Incidents for this especific Group?I tried through workflow, roles, group configuration but I didn't have success.
i created a new catalog item form but the resultant catalog task form does not have the fields that is from the RITM. is it to edit the default view or how can i present the ticket with the correct boxes on it for the fulfiller ? it is just showing ...
I have created new categories in portal and when I hover the mouse I am getting the categories name as hover text.how to disable this? I have seen few system properties are in false state.
HI all, I have a requirement , need to add hyper link on the below variable ion the change form, the hyper link is available below the variable , how to achieve this , i didn't any option ,please explain
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