Resolved! How to add Yes/No field on the incident form?
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
Forum Posts
sc_req_item table and list does not return valid results with the condition is - Active = true
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
Resolved! POST button under journal field
Hi All, I plan to implement a POST button under the Journal field, which I can see on the approval table under comments.Same functionality planning to implement another custom field. How to do that. Regards, Rushi
collaboration menu is missing
I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues. collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below
create translation task after publishing knowledge article
hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...
Adding screen shots to comment and work notes fields
I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.
Resolved! Multiple dates in catalog item
Hello, We have a catalog item where users can book multiple dates when they want help in a teaching room. At present when the user submits the request all of the information gets put into one catalog task. What we like to do is for each date to be a ...
Resolved! Reason description field in walk-up appointment widget is not visible
Hello all, how can we show the reason description field in the walk-up appointment booking widget? *I need a reason description field under what is your reason for visiting?
How to create community page in Service portal
How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...
When I send an email with attachment duplicate attachments are being added on the record
Hi Team,I have sent 3 emails at the same time from outlook with 3 different attachment file names.When I receive an email in the servicenow instead of attaching the respective attachment to the record, all the 3 attachments are adding to the one reco...
API integration fails needs to create a ticket in ServiceNow backend
Hi, Whenever any Api integration fails we need to create a ticket in ServiceNow back-end automatically. How can I achieve this. Please help me. Thanks in advance
What is OOB Connector in Integration?
Hi Experts,Can someone please help me understand what is OOB connector vs custom integration in Servicenow?What is the difference?
Have 3rd party integration -How to send multiple Attachments from one Snow to Another Snow
Have a integration from SC task to RITM one ServiceNow to Another ServiceNow need to send multiple attachments i have written a script using attachments API /api/now/attachment/file but im able to send only one attachment , here when I'm add the 1 o...
Resolved! Display session currency code on catalog item on portal
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Resolved! Hide standard change requests from Service Portal?
Similar to other posts on Community I've observed that submitting a Standard Change Request from Service Portal generates a Request instead of a standard change request. Should we prefer to hide Standard Change templates from the Service Portal, i'm ...
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