1) If an external client calls the Helpdesk to report an issue, do we capture their email address and notify the client on the ticket status thru email from Service Now?2) If an external client sends an email to report an issue, do we notify the clie...
Workflow stages is not visible on service portal when user submit the catalog request when it is implemented using flow designer but when implemented using workflow editor it is visible. Please refer the below snapshots for detailed issue.
I have created order guide and created variable but i am not able to add that particular variables in Requested item form.is there any possible to achieve this to connect this tables.
Hi,After export to Excel "Actual elapsed time" is showing number in the Excel what does it mean ? Please help me out with the difference. Thanks,
Hi, I have a requirement to create two variables which are off Currency and Numeric type variables. Thanks,Vaishnavi
Once create business application using transform map, in relationship how we can import parent child relationship with same name for both parent and child with different classesParent :ABCparent class: business applicationChild: ABCchild class: appl...
Hi All, We have a custom table called IT Incidents(extended form Task) and Planning to build SLA's on it. Do we need to build a table separately for Metrics or is it already available for custom tables as well?
We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM...
Knowledge article is not going to an active state after publishing and getting approval from the required group.
Hi All, How to get beneficiary's(user filed in variable set) location in a catalog item field?OnChange client script
Can someone share the link of ServiceNow Portal where I can find different different Project Plans for different deployments in ServiceNow???
Hi all,I have one requirement like I have to create flow designer for adding or removing user from group when the user request it from catalog item. For this i have create catalog item in which i have add 3 variable like1) what Action u want?(type se...
Hi All, My variable set has 10 fields and I want to hide 5 of them, I tired creating UI policy but no luck. Please suggest!! TIA!
Hi team,I have a requirement, where I have to check the connectivity from the flow designer before proceeding to the next step, if connectivity is fine we will proceed to the next step or else we will create incident.for example connectivity issue ca...
As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.Acceptance Criteria Given I am a knowledge author, when I edit a knowledge artic...
