Hi, I am working on configuring our Problem Module. I am able to assign Problems to a Group, however when I click on "Assign To" the members show up as blank. I am able to use the same Group for Incidents and assign the Incident to an individual in t...
I have one field in an Record producer which is a drop down field. The values in the field comes from an reference qualifierNow I have an another field which is created. The requirement is to auto-populate the above mentioned field, and it should onl...
How to get attachment of incident record and convert that to base64 in scoped application.
I'm trying to get Incidents to create calendar events similar to when Change Request tickets have the planned start and end time fields filled in. On our Incident form, I have a field "Scheduled follow up" that when true, makes the "Follow up" and "...
For Rome version system we have installed "com.snc.external_user_self_registration" plugin for External User Self-Registration.Now we have upgraded our system to Tokyo version. Can we need to install "com.sn_external_user_register_v1" plugin for Exte...
Hi All, I am not able to find any docs or links in community for ServiceNow Integration with Avaya phone. Any links to docs or videos would be really helpful. Thanks and Regards Sajith
Has any one done integration with Service now and Clarity?@Ankur Bawiskar @Community Alums
Hi All, I need to pass the instance name in the subject of the notification how this can be achieved ?can we do it in what it contains option or separate notification email script? below is the existing notification email script for body (function ru...
Hi Team, We recently updraded from SanDiego to UTAH. before there was no session time out prompt, now all can see time out session. I checked settings I could find the property 'glide.ui.session_timeout' is set to '60' I checked Support KB saying I...
Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...
Hi Everyone, I have a requirement to stop create/delete without customize OOB ACL's. I went with approach of Business rule to abort action of create/delete on one of custom role base. This is for sys_template table. We are stopping custom role to abo...
Hello, guys!Is it possible to prevent the user from being able to re-analyze a problem when it has been closed for more than 7 days?Thank you!
All, I have a requirement to set the RITM to Closed Skipped and Request to Closed Rejected when the Approval is rejected.Pasting a screenshot for reference. Any help will be appreciated! Thanks,Mallika
Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...
Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.I have used on load catalog client script to hide some categories as follows and it worked g_form.removeOption('cat...