I created a group of VIP's we do not want to receive any email notifications. I can create a condition per table in Notification Filter > Unsubscribe but when I try to create one globally I don't have an option to select the group. Is there another w...
Hi, I've been asked to explore the option of adding an external systems (LogicMonitor) dashboard to ServiceNow, I have the URL for the external dashboard and thought it would be as easy as creating a new dashboard, and adding and new iFrame content b...
Hi all,This concerns an issue I found in reporting on on-call schedules. I have created a regular report [A] in the standard report builder application (Reports > Create New), on the v_rotation table. Filtered on a certain group and start time of the...
Hi Alltried below script in ui action to delete sys_attachment records but not working i am getting alert correctly. var sysidvalue =g_form.getUniqueValue();alert("sysidvalueis"+sysidvalue); //getting alert var attachmentGR = new GlideRecord('sys_a...
Only published knowledge article should be visible in slush bucket in knowledge tab in related list in incident form. Currently knowledge articles in every state is visible there.
There is a attached knowledge tab in the related list of incident form. It does not have edit button.when we tried configuring the LIST control the button is greyed out and active true, kindly suggest what could be the possible reason.
Hi, Please help me out, how to solve this part of cmdb certification as i need to create reclassification tasks first for upgrade, downgrade & switch. Please find the attach and guide me. Thanks in advance!!!
Hi Team, Can someone please help on the below query. Need to add a tool tip “Extend Snapshot of VM Server requests that have not yet been removed. Snapshots are extended to the maximum allowed retention (72 hours).” I have written a script include to...
I want to implement an integration between two serviceNow instances for Incident Management & Service Request Management. But the requirement is to use a middleware called ESB load balancer will be the interim instance in between the two ServiceNow i...
Hello developers, Followed an article to copy attachment from jira to servicenow Jira spoke - upload attachment from Jira to Service nowStuck on the B-3 REST Step. (unable to select table inside the response handling. The field is read only).Please f...
Hi Team,As I am working on the Knowledge Management, I have came across a situation where user is trying to import the knowledge article and he is getting the formatting issue,I check all the image type they are only one of 'PNG' or 'jpeg' and doc is...
Hi, I wanted to add an image as a hint for Priority field into "problem" table:(Hint field is a string type)that's where we are:how it look right now: And I just started to working with the script for that but it's not working... javascript: v...
Hi,I am trying to create an after business rule for closing a ticket.but the business rule keeps getting reverted back to "before". this happens not only when choosing after business rule but also Async, display business rules.does this happen due t...
Hi All,Inserting images into an HTML field attaches the images to the current record table,how to restrict this behaviorRegards,Jobin
Notification not getting triggered in the Production Instance but working fine in the Development instance
