I have to send a notification to the user when the ticket is 3 days old and the state is in awaiting info state and when a ticket is in the "awaiting info" state for more than 6 days, then the ticket should be canceled.. i have created scheduled jobs...
Hi All, I want to compare two dates , one is Calander date time and another one is Glide date time, I want to comapre if both of these are same.
Hi All, I want to pass two parameters from client side to server side (script Include), I am using change client script and sending data to the script include. var ga=new GlideAjax("script_Include_name");ga.addParam("sysparam_name", "function name");...
Hi All, we are trying to configure Outbound Rest Message and we want to use SSL based authentication. Is this possible?can we send the certificate information in every transaction? If yes, how can we set this configuration
Hi All,I want to make 'Source Task' field in write mode for all, I did change a OOTB ACL also but didn't work can you help me with this.I have removed 'nobody' role from ACL. @BharathChintala
Hi, we have one catalog in 2 different portals/categories. Need to trigger different workflow for each case.Please guide how to trigger different workflow based on from which category the catalog form was submitted?
Did you know that there is an integration available for Nexus Dashboard Insights in to ServiceNow? You can find the details and request it here Now you know there is an integration available, why should you consider implementing it. Well here a...
Hi All, As per the question i need to add a hyperlink in alert message on catalog item through client script.could you please help me for that. Regards
Are you tired of the outdated look and feel of your ServiceNow instance? We all know, With instance branding, you can give your instance a fresh and modern makeover that aligns with your brand's unique identity. From custom color schemes to personali...
Dear Team, I am looking for an idea to automate the process to import applications into ServiceNow from SailPoint IIQ and map them into Catalog items so that users can raise a request for each of the catalogue items (Applications from SailPoint). The...
Hi all Can we get the Approval details as in Native UI in serviceportal. NativeUI : Portal : Thanks in advance.
I need to find the Nightly Back Up Schedule that is done for my production instance so that I can properly plan when I need to have my update sets loaded into productions so that they are included in a nightly back up that is used for the Cloning pro...
Hello everyone I have one requirement to run scheduled job daily on the incident table to monitor incidents created from Dynatrace caller .*If incident has not been created from last 24 hours from caller Dynatrace then trigger a notification saying...
Hi , I have a requirement of sending approval request for a particular demand records . Email template:Hello < LTO Approver >, Here are the Costing and Design Documents for this Demand Request. Please provide your Approval for funding and to move f...
In approval email: if we click on the reject option, the reply email update with the reject message. now i want to add a note (NOTE: Please provide the rejection comments) in that reply email body & that comments should get update in the change note...