Ask: For the comfort of end user , we want to create incident and request using same record producer. I have been successful in creating request from the record producer (let me know if you want to know), but need to know 2 things here. 1.) I want th...
When performing a Date to String transform in Flow Designer Paris, the system now changes the time to UTC. We use a lot of date to string transforms to present various dates and times to user in a clean and easy to reference way. Obviously this prese...
Hi, Requirement: I need to create Reassign UI action in the list view of service operations workspace I was able to do that in the form view by creating UI action in the UI action table but I was not able to do the same in List view(I've created Reas...
I have 20 kb articles in dev instance with versioning. How can I migrate it to Test environment without losing the versions? Will a simple export-import do the job?
HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...
Hi ,Need help. We have a MRVS variable set ( software lists ) which contains a variable field (software).We want to set "additional comments" field mandatory which is outside MRVS if software is other.Tried creating an on-change client script as belo...
We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect) How can we setup / activate these email notifications? is this on ...
Hii All, I have a requirement. 1. Create a new Category 'Service Request'.2. Create Service Catalog with name 'Service Request for Incidents' with variables - Requestor(Type - Reference), Category (Type - Choice; with same options as in Incident), Sh...
Hi. I have a requirement with the transform map. How to change the target table according to the field value?Values are created from excel to cmdb_model table. If the asset class is "Software", the target table should be cmdb_software_product_model a...
Hi we have a requirement called make attachment mandatory in the incident form
Hi,Error: missing ; before statement (Process Automation.e3e565c91b82e5106777639bbc4bcb03.InlineScript_approval_conditions88f565c9e782e5105121f73d8da74988; line I dont see any syntax errors in the script. Please help.
Hi All,I am creating a flow designer, and I want to set the ask for approval cancelled if the record is updated .How can I set the flow Designer.Thank you very much.
Hi All,Have a 2 fields to show on the Agent workspace on click of UI action Closed Complete.1. HR Service2. HR Subcategory In HR Sub category only choices related to selected HR service in option 1 should be available. Kindly help me on how to achiev...
Hi All,I have enabled 'Retire' button on knowledge form when state or workflow = 'Review' and it should retire that article.but when workflow = 'Published' then its working perfectly.Scenario - Admin wants to retire article when it is assigned for Ap...
Hi folks, I have a requirement to create data set dynamically in ui builder. And i have achieve that using EVAM data source but i that data set i need to add a image how i can add that image in view template in servicenowIn this data set i need t...
