Email Not Visible In Worknotes of the incident
Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this
Forum Posts
Resolved! Field descriptions for some fields in: sys_user_has_role, sys_user_role & sysapproval_approver
Hello,I'm having difficulty trying to gather descriptions for the following fields. Is anyone able to provide meaningful descriptions of what these store and how they are used?Thanks in advance,SB Field NameDescriptionLabel NameData TypeLengthTable R...
Resolved! sys_translated Table use
Hello All, Does anyone give me practical example of the sys_translated table what is the use of this with an example please?I have read the following docs but not understand the exact purpose of this.https://docs.servicenow.com/en-US/bundle/utah-plat...
Resolved! How to access event parameter in email script
Dear Community members, Good Day! Could someone please let me know, how can I access event parameter in email script? var Details = {"status" : status_code, "error_message" : errorMessage}; Ex. gs.eventQueue('Ticket Created', gr, Details), here Det...
Resolved! Hardware Model Lifecycle Management?
We are currently on the London release. What is the best practice for tracking hardware asset lifecycle at the model level? For software there is sam_sw_model_lifecycle but there doesn't appear to be anything comparable on the hardware side ... th...
Resolved! Creating incident from record producer.
I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 valuesalert, email, phone, self-service and walk-in.I want to set the choice field called contact type value to self-service while cre...
Resolved! I need to write ACL on cmdb_ci_computer table
There is an ACL on cmdb_ci table which allows admin to edit the status field in list view. Now I want to make another ACL on cmdb_ci_computer table where the status field should be editable to a particular group.@Chuck Tomasi @Maik Skoddow @Mark Roet...
Resolved! Need Script in Metric Definition to calculate mean time to resolve excluding weekends for incidents
Hi, We have a requirement to create a metric definition script to calculate MTTR of Incidents resolved excluding weekends. e.g if incident is created on Monday of first week and resolved on Friday of 3rd week. Calculation should exclude 2 weekends. M...
Before Query Business Rule is not working
HI, I am trying to restrict the incident records, when the user is tick on the check box 'Visible to HRIS team' and should be part of any of two assignment groups "HRIS - Workday Support" and "HRIS - iCIMS Support" . Below is the Business Rule Wri...
Selection/switch Domain in ATF
While working with ATF - How can we choose/switch domains? Consider that we are working in a domain-separated environment and need to choose/switch domains for the test cases in ATF. I think, there is no option in "Add Test Step" in "Test Case". How ...
Populate the service offering values depends upon the parent of service offering on other variable
Hi In my catalog item i have two variables with the name's Service with reference type to Service_offering table and other one bussiness with type select box with question choice. Here when we select question choice in bussiness then I want to displ...
Hardware Model duplicates after publishing to the hardware catalog
Hi,I'm using Tokyo release SG-SCCM to collect SCCM data and populate the CMDB with end user computing information. We have a small number of models in the organisation so it's fairly simple to grab the latest and publish it to the hardware catalog. ...
How to add fields under personalize list column view
Hi Everyone, I have an user who has ITIL access. He needs two reference fields to be added to his list view of incidents. When he clicks on gear box on list view, fields are not showing up on the available box to add them to selected box How to add s...
Resolved! Inbound email action to create a request in flow designer - attachment issues
I have put together a flow using flow designer that creates a specific request from an email address, but I can not get the attachments to show up in the request anywhere. I would like for the attachments to be on the SCTASK itself in the end, but I ...
Display only one filed value in reference field
Hi, I have a requirement like i have a two fields name as X and Y both are referring to the user table.When i click on the Field X reference it will show only Names in the reference window on the user table.When i click on the Field Y refence it will...