Resolved! update worknotes of incident whenever problem task worknotes get updated
if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule
Forum Posts
Resolved! Disable Adding Of Additional Comments If RITM is Closed
Hi Team, I want that the users shouldn't be able to add comments in the RITMs which are "Closed". Right now, I have made some changes to the widget which is disabling the "Comment Box" on the portal and created an ACL but still if the user...
Resolved! How to send a notification to the user mentioned as @user_name in Work Notes/Additional Comments?
Hi All,I have a requirement wherein I have to send an email notification to the user who is mentioned in the work notes or additional comments of a task record. For instance, if I add following work notes on an Incident record, an email notification ...
Email Client Font Style change by default
Hi, I have looked into quite a lot of community question for this but couldn't get an answer to this.Can we, Can we default the email client to a specific font style or size or both if possible. Cause as of now OOB i can see that it is coming up as...
Resolved! How to auto populate Order guide name on Request form
Hi, I have a requirement to identify whether it is an order guide or not from the request record. I have a field Order guide and Order guide.name in form layout. But it is not populating the order guide name. How can I achieve this one?
Resolved! LDAP date field issue
Hi Team, I am trying to update employee end in user table from AD (accountExpires) . AD date value coming like "132590304000000000" this format So, I have converted this to date format using below script . Issue is updating one day ahead for few us...
Resolved! Which role is required to create templates in incident.
Hello Team, Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. But I h...
Resolved! g_lang in servicenow
In catalog client script, we want to check the language of the user, can we use g_lang, is it a best practice to use or any other way to check the user language in client scripts? Please help us hereThanks in advance.
Need to pause business rule execution for sometime in particular condition
How can i pause the business rule execution in particular condition for the sometime
Resolved! How to populate the current logged in user to caller field if no value present.
How to populate the current logged in user to caller field if no value present.
Adding Record producers in Order guides
Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Flow Designer: Multiple Approvals at the Same Time
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
ReOpen Incident Option on Service portal for end users.
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
More than 10mb base64encode is not working
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
Restrict groups to assign the ticket to a specific group
HI All, 1. I have a task where user would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group DAnd I tried looking the workflows to chang...